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“Ahhh a good night's sleep”

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Holiday Inn Express Brownwood
Ranked #2 of 7 Hotels in Brownwood
Lubbock, Texas
Level 5 Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Ahhh a good night's sleep”
Reviewed 30 June 2014

Not my first time to this hotel, return visit was just as good as the first. Very clean, check in went smoothly, the beds and pillows very comfy. The property could use a little updating,. The continental breakfast was
well maintained and adequate choices. We stayed here because of close proximity to Underwood's Bar B Q which unfortunately for us is closed on Wednesdays.
I would definitely recommend this property.

Room Tip: I've been pleased both times with room size and location.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FacePainter2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie M, V.P. of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review, 1 July 2014
Facepainter2014,

Thank you for sharing your comments regarding your recent visit at the property! We are delighted that you enjoyed your stay with us, sorry that the BBQ place was closed on Wednesday!

We hope to see you again next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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109 reviews from our community

Traveller rating
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    11
    12
    6
See reviews for
37
24
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28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Level 6 Contributor
128 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 June 2014 via mobile

Lobby looks great and cookies are delicious but that's it. Room is by far out dated and full of moisture. Door frames are severely rusted and bathroom ceiling is falling in. Bed appears to be clean. Pancake maker is also out of service. We will find somewhere else on our next visit.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie M, V.P. of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review, 1 July 2014
Wwife,

We apologize that your recent stay with us was not satisfactory, and are looking into the moisture that you mentioned.

We are reviewing these matters with our team and will address immediately! If you are ever in the area we would love an opportunity to gain you back as a customer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
austin
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 May 2014

Stayed at hotel for two nights and upon arrival the elevator was out of service for the entire weekend! Naturally we were given a room on the 3rd floor. The rooms are okay not the greatest and in need of a refresh. The walls are paper thin....I felt like I was standing next to the person in the room next door brushing their teeth. The breakfast did not look very appealing so never even bothered to try it both days. When asking for a discount on the room due to the elevator inconvenience the answer was no which even a $10/night would have gone a long way for me. This is an annual trip we take to Brownwood and will be staying at the Hampton Inn next year.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bubears-sicem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review, 20 May 2014
Dear Bubears-sicem,

Thank you for taking time to share you comments with us! We apologize that your stay was less than satisfactory. We will use your comments to further train our team members.

We truly appreciate and value your feedback and hope that you will allow us another opportunity to serve you!

Thank you kindly!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lubbock, Texas, United States
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 February 2014

This hotel was roomy and clean, with an excellent shower. and a very good breakfast. No frills, but a dependable place to spend the night, conveniently located to historic downtown Brownwood, nearby shopping (it's walking distance to the famous Underwood's BBQ) and Howard Payne College.

Room Tip: Our room on the back side seemed a good choice; rooms on the front are close to a busy highway inter...
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasTrailBlazer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review, 12 March 2014
Thank you kindly for providing us with feedback regarding your stay with us! We truly appreciate your business and look forward to having you stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lubbock, TX
Level 6 Contributor
180 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 8 February 2014

Great breakfast. Nice king sized bed. Great shower. Very friendly service throughout our stay.

One minor nitpik. There was a stain on the carpet right by the bed. Seems like they'd get rid of that. Other than that. It was great.
Oh, and they have an outdoor pool. We were there in February and were wishing their pool was indoor with a hot tub.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wtxtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review, 12 March 2014
Thank you for taking time out of your schedule to share your comments regarding your past stay with us!

We will be cleaning the stain next to the bed and hope that you will come back to visit us to see that we have had the stain removed.

We truly appreciate your feedback and look forward to having you with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edgewood, New Mexico
Level 6 Contributor
211 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 7 February 2014

We stayed at the Holiday Inn Express Brownwood on two separate occasions within the same month. We were equally impressed both times – and it wasn’t just because of the warm chocolate chip cookie when we checked in.

Our king suite on the top floor was spacious, clean, and quiet. The bathroom was well lit and the shower had good water pressure. The hotel wireless worked well enough, but then we didn’t ask too much at the time. Breakfast at any Holiday Inn Express is the same, and this one was no exception. It was plentiful, the warm items were warm and the cold items were cold. The great room was clean and there was plenty of seating. All the staff we encountered at the property were very helpful and pleasant.

One thing we really liked about the hotel was the location. There were many restaurants within walking distance, but since it was 14(F) degrees we decided that driving across the street would work just fine. And more than fine was the Mongolian/Chinese buffet in the shopping center! We liked it so much on our first trip we scheduled our activities on our second stay just so we could have dinner there again.

I can recommend this property without hesitation.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnotherNiteOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review, 12 March 2014
Thank you for taking time to share you feedback with us regarding your recent stay! Your business is very valuable to us, we thoroughly appreciate comments regarding our guestrooms, team members, and our breakfast, we strive to ensure each guest is exceptionally happy with their stay with us!

We hope that you will come back to visit us again! We will have a chocolate chip cookie waiting for you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 December 2013 via mobile

Went to a wedding in Brownwood and this was the hotel with a block of rooms for the wedding. Showers were amazing! I loved how large the rooms are. My family and I used it to host other family members after the wedding so we could all catch up. The beds were very comfortable and I felt so energized the next morning. Breakfast was very good. Will definitely stay again.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Lesley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie M, VP of Sales & Marketing at Holiday Inn Express Brownwood, responded to this review, 12 March 2014
Thank you for taking time to share your feed back with us during your recent stay in Brownwood! We appreciate your comments regarding the spacious guestrooms and the breakfast.

We hope to have you come and stay with us again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Brownwood

Property: Holiday Inn Express Brownwood
Address: 504 W Commerce St, Brownwood, TX 76801-1704
Phone Number:
Region: United States > Texas > Brownwood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Brownwood
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Brownwood 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites - Brownwood Proudly introduces our newly renovated Hotel. Renovations include new carpeting throughout all public areas and guest rooms, new mattresses and furniture as well as a refreshed breakfast area and fitness center improvements. We provide all the amenities and technology of a full service hotel at a 'Stay Smart' price. We are conveniently located in the heart of Texas. The hotel includes a Business Center (24 hours free internet service) and Conference room. Our luxurious guest rooms are equipped with free high speed internet access. Guests will enjoy a deluxe, 'Stay Smart' complimentary breakfast bar, and free parking. All of our rooms have interior entrances, well lit work areas, Micro-Fridge, in-room coffee service and 27' TVs with over 120 digital cable channels including movie channels. In addition, we have a fully equipped fitness center and an outdoor swimming pool. ... more   less 
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Also Known As:
Holiday Inn Express Brownwood Hotel Brownwood
Holiday Inn Brownwood
Brownwood Holiday Inn

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