I had a reservation for Thursday & checked in around 9pm that evening. My business in Bryan required I stay another night, so I inquired if they had the room I was assigned available for Friday night as well. I was told yes but it would be $20 higher for Friday. I agreed & asked her to extend my stay to check out on Saturday. On Friday morning at check-out time, I was contacted by the hotel to advise me if I wished to keep my room for Friday night, it would cost me an additional $135/night, not $110, as this was a "Aggie Home Game Weekend". I advised my additional night was arranged last night by her front hotel desk employee and I was quoted the $110. She basically told me the girl last night was wrong and if I wished to keep the room, I would have to pay the $145 (the rate when up while we were talking!). I was in the middle of my business dealings but had to leave to go pack up my stuff as I was NOT going to be hijacked into paying a higher room rate than was agreed when I checked in. I have stayed at many Quality Inns, the room was great, the bed comfortable but I will NEVER stay at this hotel in Bryan ever again. This particular Quality Inn does not stand behind room rate quotes & is definitely NOT customer service oriented. Any other hotel would have honored the rate quoted by their employee then advised the employee of their mistake.
- Official Description (provided by the hotel):
- The newly constructed Quality Inn & Suites in Bryan, TX is an indoor corridor hotel located right off Highway 6. We offer 62 comfortable guestrooms in a luxurious setting with an outdoor pool, business center, fitness center, complimentary hot breakfast, complimentary wifi, guest laundry facility and a meeting room. Each room comes with a coffee maker, iron and ironing board, mini-fridge, microwaves, 37" flat panel TV, am/fm alarm clock radios and a spacious working desk. Our spacious suites come with a wet bar and a living area with a sleeper sofa. The new Quality Inn & Suites in Bryan, TX offers Quality rates, Quality rooms, Quality breakfast, and a Quality nights rest. ... more less
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- Also Known As:
- Quality Inn & Suites Bryan Texas