Upon entering the hotel I was greeted by a young lady that was pleasant and friendly behind the counter. The conversation took a turn when the manager (Kathy Bonfiglio) told me my service dog was not allowed to stay at the hotel. She was extremely rude and one of the worst people I have ever had to deal with. She raised her voice and preceded to tell me that I need special documentation proving my dog was a service animal. This lady was clearly not familiar with the American Disability Act. The laws are simple, and she needs to review the laws pertaining to service animals, but more importantly she needs to brush up on her customer service skills. She was not sympathetic toward my disability and continued to talk loudly every-time I tried to speak. I have a 5 Year old black Lab service dog that helps with my day to day functioning. I presented her with a card setting forth that I can NOT be discriminated against nor segregated from anyone else. I proceeded to file a report with the Police and intend on filling a report with the ADA.
- Official Description (provided by the hotel):
- The pet friendly Magnuson Hotel Burleson is 13 miles from downtown Fort Worth, and 5 miles from Chisenhall Fields Sports Complex. Amenities include free breakfast, free wifi, and free parking. All rooms have a microwave, minifridge and coffeemaker. ... more less
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- Also Known As:
- Howard Johnson Burleson
- Burleson Howard Johnson