I belong to a motorcycle riding group that has made a regular event of our rides from Austin to The Overlook Restaurant at Canyon of the Eagles. It was so popular because the ride was beautiful, the service was adequate, the food was excellent but the dessert was to die for. That was then, this is now and now is the end of an era.
The last three trips there have been less than impressive. The first of the three, one of our riders did not get his entree (hamburger) till after everyone else had already eaten, had dessert and paid out. Group size was about 15 and we called the week in advance. Strike One.
The second time it was a little worse. The food was still good but the service got worse and many of the diners in our group waited 20-30 minutes after the first of us to get their food. We filled our own water and tea because we just got tired of waiting. Group size was about 18 and we called the week in advance. Strike Two.
This last time, Sunday May 4th, we had a birthday in the group and his sweetheart called to set the reservations several weeks in advance. She made the reservation for 25 and she ordered a custom cake from the chef for the occasion. The food came streaming (more like sputtering) out over the course of about an hour or more. The waitresses appeared to take the orders "in order" but when they began delivering food it was an auction. The would bring a tray and scream out, "who had a po-boy?" Oftentimes, they got the menu item wrong, chicken po-boy instead of Canyon Chicken Sandwich which left know one answering the auctioneer. Many did not get served and new orders had to be placed and even then, they came out wacky wrong. Sounds bad, huh? Wait for it, there's more. The cake that was ordered for the "surprise birthday" celebration? ...they didn't make it. One of the kitchen staff said they forgot and another said they never got confirmation (Bullcrap). So, to "make up for it" they served us all the carrot cake they had which turned out to be about 6 slices for 25 people. I really thought the carrot cake could save everything based on my past romances with it but it just wasn't meant to be, I guess. It was burnt on the bottom and dry and tasteless throughout. ...and get this: They charged the sweetheart for them.
Strike Three. Your out.
We won't go back and I am very sad about that. I really looked forward to our trips there.
I really hope they can overhaul everything that is broken. I truly loved going there at one time.
PS. We did complain to the managers in charge that day but it didn't help. Many in the group also wrote personal emails to the restaurant Chef and the Director and all they got back was a very canned answer that looked sort of sincere at first until they compared notes and realized that every response to every email was the same. Just a copy and paste. How's *that* for sincerity?
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