I had booked this hotel as a stopping point on my way from Dallas, Texas to Red River, NM...about a 12 hour drive total. On the way to Canyon from Dallas, the weather turned bad and we were forced to stop in another town where we stayed in another Best Western. I called ahead beginning at 8:30pm to let them know that we would not be able to make it due to the weather. They could not take my call at that time because they had a line in front of the desk, and told me to call back in 30 minutes. I called back, and they could not take my call again. This cycle continued until 12:30am.
The next day, I found that my credit card was charged for the entire amount of my stay. When I called to speak to the manager, he told me that they were unable to rent out the room and that was why I had been charged. When I questioned why they had not been able to rent out the room when they had a line in front of the desk waiting to be checked in for four hours straight, I was informed that those were people that already had a reservation that were checking in. I'm not sure about anyone else, but that seems pretty fishy. So, if you want to avoid rude management, stay away from this hotel.
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- Also Known As:
- Best Western Palo Duro Canyon Inn And Suites
- Best Western Palo Duro Canyon Hotel Canyon
- Best Western Canyon
- Canyon Best Western