Upon arrival to our room, the a/c did not work and the room smelled horribly musty. I tried calling the front desk on both phones in the room and neither phone worked. I had to go back down to the main lobby and report our issues. The clerk came up to verify then asked us to come back downstairs with out luggage to be put in another room, which we did. Not the most convenient thing to do after traveling all day. At checkout, I dropped off card keys and was never given a receipt. I checked my credit card statement online and realized they charged me up front an extra $20 for incidentals, which they never disclosed they were doing. I called the hotel and Randy said this is hotel industry standard. My point is though in her opinion it is industry standard to charge, then credit for incidentals not used, you ALWAYS DISCLOSE. Major fail for this hotel. I would never stay at this Candlewood Suite hotel or any other Candlewood Suite.
- Official Description (provided by the hotel):
- All or our rooms are full suites, which means each room comes with a large size refrigerator, microwave, stove top, dishes, dish washer, pot, pans and all dishes and silverware. Each room has DVD player, HDTV, free High speed internet access, plus may more amenities. We do not offer free breakfast but we have a wide variety of items in our cupboard to meet breakfast, lunch and dinner needs that guest can purchase. ... more less
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