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“Bad Business All the Way Around....” 1 of 5 bubbles
Review of Holiday Inn Houston East-Channelview

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Holiday Inn Houston East-Channelview
Ranked #2 of 13 Hotels in Channelview
Baytown, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Bad Business All the Way Around....”
1 of 5 bubbles Reviewed 8 July 2011

I reserved two rooms at this hotel and never even made it to check in. The horrible service started two days prior to my arrival. The issue began behind a rate that I had guaranteed online. The DOS, Mari and GM, Chris were both no help to me. OBVIOUSLY THEY ARE PUPPETS AND WHEN THE OWNER PULLS THE STRING THEY JUMP; I had made the reservation three weeks prior to my daughter's 14th birthday. I reserved two rooms for her and her friends as well as myself. On the day of arrival, I received a phone call from the "owner" of the property inwhich he proceeded to curse me out!! And let me know that he would be cancelling my reservations and I was not wanted on his property! He then told me and IHG that we could "GO TO H***" !!! ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED WITHOUT A DOUBT!!!!!!!!!!!! So needless to say, I'M SURE IF THE MANAGEMENT AND OWNERSHIP ARE THIS HORRIBLE, RUDE, AND DISGUSTING THE PROPERTY IS TOO!!

  • Stayed July 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank gmmisty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 reviews from our community

Traveller rating
    28
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    4
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See reviews for
9
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37
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
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Additional Information about Holiday Inn Houston East-Channelview

Property: Holiday Inn Houston East-Channelview
Address: 16311 East Fwy, Channelview, TX 77530-4319
Phone Number:
Region: United States > Texas > Channelview
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Channelview
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Houston East-Channelview 3*
Number of rooms: 111
Official Description (provided by the hotel):
Welcome to Holiday Inn – East Houston, the newest, most state of the art hotel in the East Houston area. We are a full service hotel designed to cater to your needs. Whether you are travelling for business or pleasure, Holiday Inn – East Houston is the ideal location to be your home or office on the go.We offer brand new state of the art amenities, including the fastest internet speed currently available. We also have the only indoor pool in the East Houston area. In addition, Holiday Inn – East Houston also offers our guests a sauna, individual cabanas, a 24 hour exercise facility and business center.Our Sports Bar and Grill is open daily for breakfast, lunch, and dinner, and offers American cuisine with an emphasis on healthy choices from the grill. We have the premier sports bar in the area where you can catch your favorite game from baseball to college football and everything in between. Holiday Inn – East Houston has 3 conference/banquet rooms totaling 2300 square feet which can accommodate up to 240 people. We also feature a grand pre-function area which adds more space and elegance to any event, whether it is a meeting for 20 or a wedding party for 200. Our hotel is conveniently located in the heart of East Houston. It is just minutes away from several industrial areas such as the Port of Houston, Lyondell-Citgo, Exxon Mobile, and Shell. It is also in close proximity to several popular destinations such as the Galleria, NASA, Reliant Stadium, Downtown Houston, The Toyota Center, Minute Maid Park, and Baytown’s Pirates Bay Water Park.Our Holiday Inn – East Houston is the most premier property in the area, and we welcome you to enjoy our hospitality and amenities as we make your stay with us our number one priority. ... more   less 
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Also Known As:
Holiday Inn Houston East-Channelview Hotel Channelview

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