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“Poor Customer Service”

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La Quinta Inn Clute Lake Jackson
Ranked #7 of 9 Hotels in Clute
Reviewed 2 July 2014

The front desk agent was extremely rude. Put a sour taste in our mouth for the rest of the trip. Glad we decided not to stay in our room all day. The wifi wouldnt connect, the breakfast was lacking. When we arrived, well after 5 pm, we were told there were no clean rooms and we would have to wait at least 20 minutes. The guest that walked in after me, was handed his key. The towels were hard and smelly, and the furniture in the rooms felt as if it were about to collapse. Next trip we will pay a little more for a nicer hotel.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with La Quinta
1  Thank Jasmine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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145 - 151 of 213 reviews

Reviewed 2 July 2014

First, the front staff is excellent, the price is right, and the location is OK. However, the room is sub-par, even by budget motel standards, and especially by La Quinta standards. It's simply an old hotel in need of a major makeover. The mattresses are very soft, without support, and uncomfortable. The room is small and awkwardly arranged. Breakfast was above minimum standards, but really not that good, except for the coffee, which was above average.

What can I say? If you need a budget place, this is it. There are a lot of contractors that stay at this hotel, with their super large and loud trucks.

  • Stayed: June 2014, travelled on business
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Thank TomBezig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Very nice and well kept location. The beds were clean, and very very comfortable, as was the room. We stayed at the farthest room from the front desk, and Internet was spotty. Pets are allowed, thus we stay at La Quinta all of the time, since our pet goes with us everywhere. 20 mins from the beach, Near restaurants and Gas Stations. we were very pleased with the Hotel and will be staying here quite a bit in the future.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with La Quinta
Thank Ron O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

I made reservations for my husband on-line. He walks with a cane and needed a handicapped room. I called a couple of days before his arrival to confirm that his room met these requirements and was told that information would not be available until the morning of his arrival. I called again on June 21 and was told that information would not be available until his arrival. The staff member with which I spoke was curt to the point of rudeness. My husband arrived at LaQuinta in Clute a little before 3pm and was told his room would not be ready until 3:30. The room was in back of the hotel and he was surrounded by a group of noisy inhabitants which made sleeping impossible. I realize that LaQuinta has little control over noisy guests, but the curtness and lack of caring of the employees is inexcusable. I made his reservation several weeks prior to his arrival and feel that adequate accomodations should have been made available to meet his needs without treating him like a drop-in who arrived without notice.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with La Quinta
Thank johnrD7893CC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

Rooms are clean. Bed was very comfortable. Close to everything! Front desk was very helpful. No problems at all. Would stay here again. Right off of Nolan Ryan Expressway, so very convenient to beach, restaurants, gas station kinda next door. We weren't in the room that much so traffic noise was not a problem. If you're a light sleeper a room at the end away from highway might be best. Pretty much anything you're hungry for is just minutes away. Thanks LA Quinta!

Room Tip: Make sure you ask for a mini fridge and microwave! They aren't available in every room.
See more room tips
  • Stayed: June 2014, travelled with friends
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Thank Carla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

Reserved rooms were not ready until after 4 pm. Reserved a handicapped room but there were none available upon arrival. Breakfast selection was poor. Staff smoking cigarettes in the rooms while cleaning. Had to walk thru smoke and smell to access the lobby from all entrances because the ashtrays were right next to the entryways. Parking is atrocious - small spaces, people ignore the handicap signs, not much clearance between rows; be careful driving across the lot as there are steep grades in places and your vehicle may bottom out. Room did not feel clean, especially the bathroom. Oh, and who can forget about stepping into the tub that sits about a foot above the floor? If you have trouble stepping up, avoid trying to get into the tub to shower!

  • Stayed: June 2014, travelled with friends
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Thank txtorn8oh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

We sent 4 of our employees on a fishing trip as a reward and booked 2 rooms with 2 queens in each room. When they arrived the gentleman at the desk said "We don't have those rooms for you. All we have is 2 rooms with bed each. If you don't like it, you can take a hike and go somewhere else!"
Seriously????? What grown man wants to share a bed with his male co-worker?!?!?!
WORST. SERVICE. EVER.

Room Tip: Book at a different hotel!
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  • Stayed: June 2014, travelled on business
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1  Thank The H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn Clute Lake Jackson

Address: 1126 South Hwy 332 West, Clute, TX 77531-5399
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Clute
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Clute
Price Range: £61 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn Clute Lake Jackson 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
La Quinta Clute
Clute La Quinta

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