I was present for a wedding here this summer and wow was it astounding. Staff seemed to have no problem whatsoever in being blatantly rude to their guests and to each other in public areas. It was to the point of actually yelling at guests for trying to set up. Yes, I realize that guests setting up for a facility can be a pain for the people working (I have worked a few weddings myself), but I would never in my right mind think it is okay to physically yell at someone who has chosen your establishment for their special day. I do not expect a plastered smile on your face the whole time we are there (weddings are a stressful event to hold for an establishment, I understand that), but civility is reasonable to expect. Until you get here I suppose. Every attempt to address a not-so-nice situation with staff was met with blaming/excuses/and more lashing out. The place was beautiful, but I don't think I will ever be back. Not when many of use were spoken to in such a manner.
Second, the smell. Walking down the hallways and kitchens smelled like my house did when the sewage pump broke. You can imagine.
Third, the cost. Yeesh!!! Not entirely their fault of course. This is actually pretty normal cost for an inn such as this. But man did the checkout hurt, especially because I was not told about the "service charge" when I called to ask about the cost 2 months before the wedding. To their credit it is on the website that they charge that, but I would expect staff to mention it when giving you a flat room rate on the phone.
Forth: Our adjoining room door was open to another room without any way to lock it without contacting the staff. When we opened the door (not knowing where it lead) other peoples stuff was laying around that we should not have had access to, nor them to our things. You can see the problem here.
Positives: Showers worked fine. They were hot and no pressure problems. Room was comfortably warm. Land was beautiful. Towels and linens were clean. Wifi worked fine if you were in the lobby, but we were told that beforehand and the lobby is great anyway.
- Also Known As:
- Landgrove Hotel Londonderry