We booked ahead of time for 7 days for a King Suite. Upon arrival they said sorry we don't have that room available. They gave a room they said was a queen double & all they had left. When getting to the room we find out it's a Handicap room & smelled of urine. All they said was sorry nothing we can do we are booked up & price is 240 a night. Too late to move had to be on location at 5. We went down again the next & ask to move, no help at all. We are checking out & will never stay again at this dirty poor customer service place. We are a Holiday Inn Platinum Customer
- Official Description (provided by the hotel):
- Thank you for choosing the Brand New Holiday Inn Express & Suites in Cotulla, Texas. We have easy access to I-35. The hotel is convenient to downtown Cotulla, restaurants and attractions for our guests, including those working on the Eagle-Ford Shale Oil and Gas development. Our hotel offers large suites for our guests needing space for business or leisure needs, as well as beautifully appointed standard rooms with all rooms having microwaves and mini-fridges. All rooms feature the "Simply Smart" bedding package with choice of soft or firm pillows. Make use of our 24-hour business center in the hotel's lobby with two individual work stations. Our 24-hour "Suite Shop" offers a variety of beverages, sweet and salty snacks along with everyday items you may have forgotten. The hotel is strategically located to provide superior lodging for the Eagle- Ford Shale Oil and Gas development companies such as Halliburton, Schlumberger, Boots and Coots, Chesapeake Energy, Weatherford, ConocoPhillips, along with other businesses involved in exploration, drilling, down-hole services and post-production services. Hunters will enjoy our cental location to local hunting areas along with our free "Smart Start" breakfast and complimentary guest barbeque grills. "Stay You" at our new Holiday Inn Express & Suites with the help of our warm, friendly bi-lingual staff and all the amenities you need at your "home away from home" ... more less
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