I stay at a HIExpress chain at least 3 weeks a month and am a Platiinum member. I have never been talked to as rude as the general manager spoke to me over the phone. Not only was the customer service terrible, but this rate is incredibly high for the area and for other comparable areas around Texas and the US. The hotel itself is fine. Exactly what to expect from a Holiday Inn Express, but when you add in the unreasonable price and the rude, degrading way the general manager spoke to her guest and customer It is a terrible value for money. The IHG brand has done a good job with quality of rooms and staff in the past, but this experience makes me question it. I would suggest driving the 20 minutes to the next town to stay there for the hospitality you expect in small town, Texas at half the price.
- Official Description (provided by the hotel):
- The Holiday Inn Express Crockett Hotel is the only upscale hotel in Houston County, 'A Paradise in the Pines.' The Holiday Inn Express is a three story, interior corridor hotel with an elevator that features an outdoor pool, fitness center, free high speed Internet access in all guest rooms, free local phone calls and a complimentary Express Start continental breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Additionally, we offer a special honeymoon suite with a Jacuzzi tub. Visit Crockett, TX and stay smart at the Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Holiday Inn Express Crockett Hotel Crockett
- Holiday Inn Crockett
- Crockett Holiday Inn
- Holiday Inn Express Crockett Texas