Note: I posted a lengthy review on the hotel's site, but it disappeared as the hotel no longer accepts reviews there. So, this is my second attempt.
I was a guest at the Intercontinental during a Fellowship of Presbyterians/ECO joint meeting. High points included the service: everyone I dealt with from the front desk to the restaurant was courteous, friendly and professional. I was especially impressed with the efficiency displayed during a conference meal that had over 1,000 diners! Everything ran smoothly and the meal was quite good for banquet food.
I also appreciated receiving complimentary Wi-Fi access as part of the conference package.
Dining was good. I liked the dinner buffets which were reasonably priced ($20 including tax, tip and soft drinks). The Mexican-themed one was satisfactory and the BBQ-themed one was good. I was pleasantly surprised by a price discount for the breakfast buffet on Wednesday morning (I did not use the buffet Tuesday morning): $15 all-inclusive. Special mention must be made of the smoked salmon! So, overall the food was very good, with the exception of the coffee sold during break times between sessions ... it was dreadful (I am talking about the hotel made coffee, not the Starbucks).
However, while my room was comfortable enough, and the housekeeping staff did well keeping it clean, it seriously needs some maintenance or updating. I stayed in room 409. In the bathroom, some wallpaper was faded in places. The underside of the toilet seat was stained. There was rust around the bathtub drain and some discoloration where the tub meets the wall.
In the room itself, the leatherette headboard on one of the beds was torn. The wallpaper was peeling in one location. And the desk and chair were notably scuffed and dented. Overall, these issues gave the room a somewhat shabby, run-down appearance which is astonishing for a hotel of the InterContinental's reputation.
The room also could have been better equipped, with a microwave oven for example.
Also in the area of maintenance, a ceiling tile partially crumbled and fell to the floor in the exhibit hall. That did not inspire confidence.
So, overall I am glad I stayed at the Intercontinental for the way it handled our large conference, and for the excellent service and good food. But my room, at least, reduced the rating I could give.
- Official Description (provided by the hotel):
- InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more less
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- Also Known As:
- Intercontinental Dallas Hotel Dallas
- Dallas Intercontinental