I stayed for 3 nights. The room was lovely (typical upscale hotel) and absolutely spotless. It was so clean that was a joy! the entire hotel was (except for the construction)
I do not think the staff is trained very well.
I first stopped at their coffee shop (unfortunately a ) Starbucks. no one was there and I waited 15 minutes and no one there. I figured the staff member had gone to the bathroom or warehouse. Well the lady came back and no apologies about the wait. She should have been trained to leave a sign saying she would be back in 15 minutes and to say "thank you for waiting". Frankly I was tempted to go behind the counter and help myself to the coffee.
I told them I wanted to use the pool as I had called ahead before I booked and had been told the pool was open and heated and opened at 6 a.m. Well I went down at 9:30 a.m. and it was closed. I went to the Front Desk and they called to have it open. i waited 1/2 hour and no one came to open it. I wasn't in a hurry as I was sitting outside in the gorgeous weather sipping my coffee. I went to the desk again and asked and finally 10 minutes later someone showed up to open it. It was freezing cold and obviously NOT heated. I went to the front desk to ask about the heat and they said they would send a maintenance guy but in the meantime was told the Fitness Center was closed and I could use the local GOLD'S Gym which they operated the shuttle to.
I finally decided not to swim in the freezing cold pool and went to GOLD's to swim. Lovely, lovely gym with the newest of facilities. the pool there is so so and needs it's ph level checked.
I am an Ambassador member and told them as usually I get fruit and water and a newspaper in the room and use of the Club Lounge. Well they didn't recognize that and I asked them to check that my membership hadn't lapsed. they said it was still fine. Then when i went back, they said they'd check and call me. Well, they didnt' and I went back to the desk and asked again and it had and they wanted me to pay $200. I told them it usually costs $100. to renew.
I asked the staff a number of questions and they were all so nice and friendly but I think rather untrained as they didn't know answers to basic things.
The Doormen/Bellman Staff (esp. Corey who drove the van too, I believe) were all nice. There was one guy who had me wait about 15 minutes for a ride to the gym and I got angry and just walked there as I realized it was closer than I thought. he was the only one on duty 6a.m. on monday with construction people coming in and out. Poor managment planning. Should have had two doormen as one needed to shuttle people to the gym. This guy I dealt with was not wanting to leave to drive me as he was making good tips and probably was told not to leave the door.
The Location is actually Addison, Texas. There are a number of restaurants and the Galleria Mall nearby. their van will take you up to 3 miles away. The location is out of the way if you are coming to do business in downtown Dallas. It is about 35 minutes from DFW.
No SAFE in the room which surprised me.
would stay here again but management needs to "get on the ball" and train staff properly. Great friendly staff though. Tried to help as much as they knew.
- Official Description (provided by the hotel):
- InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your InterContinental Dallas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Dallas Hotel Dallas
- Dallas Intercontinental