I had never been to this hotel before, but after reading several positive reviews, I decided to bypass my normal $100/night hotel and book a 2-week stay at the Candlewood Suites by the Galleria. While I did experience issues during my stay, the management resolved them and because of that, I would definitely stay here again.
We arrived around 11 p.m. and the door to the lobby was locked. There was a phone near the locked door which rang to the front desk. We had to ask the person on duty to let us in. I guess after a certain hour, sometime after 9, they lock the lobby door and you need a room key to enter the lobby. While this is smart from a security standpoint, it's definitely a hassle if you're trying to check in or if you want to order a pizza after 9.
It should also be noted that the lobby closes at 11 p.m., so there is not someone on duty 24/7. I believe they re-open the lobby at 6 a.m.
The lobby itself is not very impressive, but it serves its purpose.
One thing the hotel requires at check-in is your license plate(s) numbers. I believe they will tow away other vehicles that aren't registered with the hotel. This was a problem for me because I planned to rent a car at one point and also borrow a relative's car during times in my stay. So this could pose as a pain if you plan on driving different vehicles or having visitors during your stay.
The hotel also holds $25 against your account at check-in, which you supposedly get back at the end of your stay.
One issue that we found to be a detriment to our trip was the spastic internet connection. I've read other reviews of customers that have stayed at this hotel and they've complained of the same issue. It seems to be a problem with the connection, which times out every minute or so. If you plan on watching videos online or using instant messaging services during your stay here, prepare to MANY and FREQUENT interruptions with your internet use.
Another con was the air conditioning unit. It would kick on every few minutes or so, and it was so loud that you had to turn up the TV significantly to hear it. The room would often feel very hot or very cold, even with the thermostat at a steady temperature.
We also experienced problems with our TV at some points during our stay. Some channels would come in very fuzzy. The channels themselves were also limited. For example, we did not get certain basic channels like MTV although we did get HBO.
The first room we were given, the smoke detector was hanging from the ceiling by a wire and the shower did not work. We were moved to a room nearby, and that room was great. Included in the room was a fairly spacious closet with ironing board, iron, and even a laundry basket to use during your stay. ( A great perk to this hotel is the free guest laundry. Simply bring your own detergent and save a bundle with the free washing and drying. )
The kitchen in the room is just fantastic. It comes complete with a full fridge/freezer, several spacious cabinets, tupperware, cups, dishes, bowls, silverware, cooking utensils, a pot, a pan, a stove top, a dishwasher, a sink, a microwave, a coffee maker, a toaster, salt, pepper and sugar packets. They even give you a roll of paper towels, dish detergent and dish soap.
Your room will come equipped with a DVD and VHS player, which is great. There's also a comfortable recliner and a nice bed. One issue with the bed is that one person will have zero space on their side. One side of the bed is so close to the wall that you can barely walk by to lay down. They should definitely move the bed over a foot or two to give more space.
The location of the hotel is pretty convenient. It's very close to the Galleria and some bakeries/coffee shops. It's only a hop, skip and a jump to the Dallas North Tollway.
A unique amenity at this hotel is the Candlewood Cupboard. It's basically a mini-shop near the lobby that runs on the honor system. Some items offered for sale are mouth wash, razors,shaving cream, condiments, milk, chocolate milk, juices, sodas, water, ice cream, frozen snacks like Red Barron pizza, sandwiches, burritos, etc. This would be great for someone who will be without a vehicle for some/all of their stay. Some of the items, however, are significantly overpriced. For example, a small Starbucks iced coffee bottle was $3.50. I can only assume the prices are high because so many customers must steal food items, since it runs on the honor system. You can either drop money in a slit in the counter, or fill out a form with your room number and total cost of items.
The washers, dryers, two public use computers and the gym were all located in the Candlewood Cupboard room. The gym had a few exercise machines, including treadmills, a bike and a weight machine. There was also a scale in the room.
If the gym is not satisfactory for you, guests receive free access to the Planet Fitness gym and and their tanning facilities next door. Just present your room card and photo ID to get in free.
Another great amenity at this hotel is the free DVD rentals. Customers can rent up to 2 movies at a time from their library collection, which is actually quite impressive. There are several binders full of DVD covers to browse through and choose. The young man working at the front desk, though, was kind of rude to us. He told us to "pick up the phone and call him when you're ready, I have something to do," and he went to go sit down at his computer. What exactly is more important than dealing with customers at your hotel that are standing right in front of you?
We didn't stay long enough to try out of the weekly housekeeping services, but when we asked the front desk for extra towels, they were happily given.
There was no restaurant on site and no room service. I believe pets are allowed.
The biggest problem of my trip, however, happened on the 7th day or so of my trip. I woke up to the sight of a couple ants in my bed. We jumped out of bed to find the floor covered in ants. This was certainly not the way I hoped to wake up on my Saturday morning. The weirdest part about all of this is that we kept the room very clean. I specifically made sure we brought our garbage downstairs daily to avoid attracting bugs. Somehow, the bugs made their way in and we spent the morning packing up our bags, terrified. I had several suitcases that I was sure the ants must've infested.
We talked to the man at the front desk, and he came up to look in our room. He was very friendly and offered to move us into another room-- the room we first had, with the broken shower and smoke detector. At this point, we were so disgusted that we just wanted to leave the hotel early. If ants could get up to our room on the second floor, they could surely walk 10 feet down the hallway to the next room. We left behind lots of money worth of food in the fridge, since we couldn't bring milk/cheese/fruits, etc. with us to a new hotel-- one we didn't even have secured yet. The guy from the front desk acted like this was a normal occurrence, with ants coming through vents frequently.
We were told we'd get a phone call on Monday about a refund (this was on Saturday) when a manager was on duty. Monday came and went, as did Tuesday. I played phone tag with the hotel all day Wednesday, and never got to speak with a manager. The next day, however, the manager called to let me know that he not only refunded me for the remaining part of my stay, but for my entire stay due to our inconvenience. He apologized profusely and definitely made everything right.
Aside from this experience we had, the hotel seemed to be very clean and well taken care of. I even saw someone cleaning the walls with a rag on my first night there. How often do you notice carpets being vacuumed, much less walls being scrubbed clean?
With everything considered, I would stay at this hotel again due to its location, price and excellent customer service. No hotel is perfect, but this one gives you more bang for your buck.
- Official Description (provided by the hotel):
- We completed our $1.8 Million Dollar Renovation in 2013! Check in and Check us out! At the Candlewood Suites Dallas by the Galleria, we put the amenities where they really count: in your room. Big, built for comfort or extended stay, it is the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator with ice maker. Rates include complimentary High Speed Wireless Internet, Local Phone Calls and FREE Guest Laundry Facility. Relax in the overstuffed recliner while you enjoy a complimentary movie from our lending library on your DVD player. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. This setting is the perfect choice for business or leisure travelers. Pets allowed with a non refundable fee. $15.00 for the 1st night, $10.00 each additional night, not to exceed $150.00. One pet allowed per suite, must weigh less than 50 lbs. Pet agreement must be signed at check in. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Travel Republic (UK), Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Candlewood Suites Dallas-By the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Candlewood Suites - Dallas By The Galleria Hotel Dallas
- Candlewood Dallas
- Dallas Candlewood Suites