My group recently came in for a conference, and we had multitudes of problems. The escalators broke down at least once a day, several elevators were broken and were not repaired in the two weeks we were there, and the staff response time was generally poor.
The one bright spot of our two weeks was Sara Marie in the concierge lounge. She handled me and our attendees with enthusiasm, professionalism, and genuine joy for her job. A hotel full of Saras would have made for an amazing time.
The rooms were rather nice, but housekeeping tended to be spotty. A few times, I got a bathmat instead of a towel, and amenities were often not refreshed.
- Official Description (provided by the hotel):
- Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more less
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- Also Known As:
- Sheraton Dallas Resort
- Adam's Mark Dallas
- Dallas Sheraton
- Adam Mark Dallas
- Adamsmark Hotel
- Dallas Adam Mark Hotel