The hotel is nice, pleasant lobby with places to hang out, easy check in, room clean, bed very comfortable, excellent shower, room service fast, food in the restaurants is good (Luis our server was very helpful with special orders), easy walk to other restaurants, nice gift shop, business center helpful, bell hop, Trey, made great suggestions, concierge Allen was pleasant & efficient.
Now for the above & beyond: 5 of us had checked out & were headed to the airport when a tornado warning occurred so we decided to head back to the hotel - then our flight was cancelled. We all converge on the concierge, Will. He was amazing!!!!! Within 20 minutes he re-book all 5 of us on another flight the next morning and extended our hotel room for another night. He turned an extremely frustrating experience into a pleasant one. The 5 of us hung out at the bar, shared stories and laughs, hooked up with other stranded nurses and had a great evening. We tasted Will for his phenomenal customer service. Sheraton management - thank you for hiring Will.
- Official Description (provided by the hotel):
- Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Dallas Resort
- Adam's Mark Dallas
- Dallas Sheraton
- Adam Mark Dallas
- Adamsmark Hotel
- Dallas Adam Mark Hotel