As with all reviews on TripAdvisor and elsewhere, my views and opinions on The Adolphus in Dallas are entirely subjective.
If you were to ask me whether I would recommend this hotel, my answer would be emphatically “no”! My reasons are set out below.
As others have commented here, The Adolphus is a dated hotel. It likes to describe itself as “traditional” but believe me, ‘dated’ is the correct description.
We booked into the hotel as part of a four state trip, taking in five cities and five different hotels. The Adolphus was the worst by a country mile.
We had booked an “Executive King Suite”, described down his nose by the front of house manager as a “Booking.com rate deluxe room”. When we arrived in the room, it was distinctly average or below. There was an empty crisp packet in the middle of the floor and a lip balm stick in the bin. Despite the hotel guide claiming the mini-bar was restocked daily, it was completely empty.
When we tipped the bellman for delivering our bags to the room, we asked him for some ice. Such is the complete indifference which the staff display here, although acknowledging our request, he failed to act on it.
An hour later we decided to go for a walk, but took the opportunity to raise our initial concerns with the front desk. Annoyingly the front of desk manager insisted on standing behind the raised box plonked right in the middle of the reception and marked “Registration”. As I had no intention of walking over to engage with him I stood where I was until he deigned to walk over to me. I found this extremely rude.
I reported to him that we had not received our ice and that the mini-bar had not been restocked despite the hotel guide stating that it would. He replied that the guide had been out of date “for a long time”. When I suggested that, if that was the case, it might be a good idea for the guide to be updated, he looked at me like I had asked him to kill his first born.
I handed him the empty crisp packet (I had no intention of putting in the bin myself) and the lip balm. His only response was “ohhh”. No apology, no regret, just indifference. Obviously something the front desk encounters on a daily basis.
Now, the décor. The corridors resemble scenes from The Shining and I half expected a small child on a tricycle to hurtle around each corner! The walls are painted a kind of pistachio green and the carpets look like they were around before JFK last visited town. It is so old fashioned it insults those hotels which are genuinely traditional, in the true sense of the word. This hotel gives the impression that its management simply cannot be asked to spend money and hides behind the moniker that what it offers is a pleasant trip down memory lane. Believe me, it is anything but pleasant.
The bathroom defied belief. A ‘traditional’ hotel? With beige PLASTIC loo seats? Come on!
As others have testified here, hot water frequently runs from the cold taps. This is very true, as a spin on this however, on the morning we checked out there was no hotel water at all and we had to shower in cold. When this was reported to the front desk, again indifference. So much so, that I am guessing this is a regular and normal thing here.
The hair dryer was covered in something slimy and had to be held with a hand towel. Speaking of which, the hand towel on our final morning was stained. We left no tip for house keeping because, quite frankly, none was warranted.
Like most hotels, The Adolphus has facilities for checking in to flights and printing off boarding passes. Unlike most hotels, The Adolphus makes you stand up while you do so. A small point I know, but nonsense nevertheless.
The Adolphus was the only hotel on our trip where we didn’t eat. Not that the food was anything other than excellent I’m sure, but we begrudged giving them a single cent more that we had already paid.
To conclude, I would not recommend The Adolphus as you may have guessed if you have read this far. I have also omitted some of the less bad things, simply because in their responses here the management appear to grasp these limpet-like and totally ignore criticism.
If your kind of hotel is one which looks like it was opened at the same time as the Dead Sea Scrolls, leaves rubbish on your room floor, slime all over electrical appliances, takes requests from guests and then ignores them, supplies hot water when you don’t need it and doesn’t when you do and doesn’t appear to care about any of the above, then check in. But don’t say you haven’t been warned.
- Official Description (provided by the hotel):
- Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus inspires each guest's journey by offering vibrant and storied surroundings and locally celebrated amenities, all crafted and delivered with intuitive, memorable service. Today, the original address for timeless Dallas refinement re-emerges as a smart, urban destination for a new century of hospitality, promising every guest a warm and extraordinary experience. The 407 spacious guest rooms and suites all have king-size beds. Among the new amenities: a brand new rooftop pool and executive fitness center. Travel + Leisure readers voted The Adolphus one of the top 10 large city hotels in the Continental U.S. and Canada. ... more less
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