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“Reading reviews got me worried-for nothing!”
Review of The Adolphus

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The Adolphus
Ranked #19 of 207 Hotels in Dallas
Certificate of Excellence
Reviewed 28 November 2013

Reading some realy bad reviews made me a bit worried. As it turned out-for nothing.
Hotel is conveniently placed, with nice and attentive staff. Checkin was smooth. The packages I have ordered were there and waiting. Spatious rooms, bathroom, everything kept clean.
Valet personell was quick and efficient. The price of 28$ a day is a bit too much, though.

  • Stayed: November 2013, travelled on business
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Thank docdun1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded 29 November 2013

Dear Guest,

We appreciate your fair and balanced review.

The vast majority of our guests agree with you. They see we are doing our best to make everyone feel comfortable and at home.

Thank you for sharing your experience with other travelers.

Kindest regards,

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,252 - 1,258 of 2,686 reviews

Reviewed 27 November 2013

10s all the way around. As a matter of fact the concierge Drake took me on a personalized Ghost Tour of the hotel. He was as keen on this subject as I was. Don't be scared no malevolent spirits here just some odd apparitions and happenings. Gracious staff cozy environment and a short walk to Dealey all you need for a Dallas trip or holiday.

Room Tip: room number 533 great view
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  • Stayed: November 2013, travelled on business
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Thank night_fright_show
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded 29 November 2013

Dear Guest,

Thank you for your kind words and compliments.

We appreciate your high praise!

Our management and staff look forward to your next visit.

Best regards,

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

Had a wonderful experience at the Adolphus recently. The hotel is the definition of classical elegance and old world charm. A beautiful lobby bar area and the lovely French Room. The hotel had a great rate - $169 for a small suite - 2 queen beds and really roomy sitting area with a couch and chairs; beautiful bathroom as well. We stayed on a weekend and was able to enjoy the downtown Dallas area - some restaurants and shopping at Neiman Marcus. Room service was wonderful as well and I have to say the staff was so very friendly and caring. I recommend the Adolphus to anyone - check it out!

  • Stayed: November 2013, travelled with friends
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Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded 27 November 2013

Dear Karen,

Thank you for choosing The Adolphus for your shopping trip to Dallas.

We are delighted that you are impressed with our accommodations, staff and service.

Our management and staff look forward to your return.

Warmest regards,

David

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Reviewed 26 November 2013

Valet is right up front, and easy to access from the street.
The lobby and common areas are incredible. I wish we'd had more time to just grab a beer, admire the scene and enjoy some piano music.

We got a basic room off a travel site, and it was a nice size. Beds were very comfy and the linens were soft and very clean. The TV was decent. Carpet was blah, but it was clean.
The bathroom was really cool. It had nice marble looking tile on the floor and in the shower, so it had a nice upscale feel to it. The fixtures in the shower looked like they had been there since the place opened, but in a good way. It was a nice contrast between old and new.

The couple staff members we encountered (valet and front desk) were very professional, though not very warm. They said all the right words, but it felt mechanical and not very genuine, if that makes sense. I felt like I was buying insurance, not being welcomed as a guest for the night. They were efficient at their jobs though, so it wasn't the end of the world, and wouldn't prevent me from returning.

Location was great. Smack in the middle of downtown, and walking distance from American Airlines Arena. There were a few panhandlers nearby, but nothing I saw/experience from them made me feel like it'd be unsafe to walk around with my wife (we walked back to the hotel after the concert at the arena). And they didn't come into the hotel or even hang out in front of it (mostly just around the 7/11 next door).

Oh yea, having the 7/11 next door was really nice for late night munchies (everything in the immediate area seems to close fairly early) and early morning coffee/drinks on our way back out to town.


Overall, I'd definitely recommend this hotel. The old parts are all old in a good way, and the parts you want to function like the year is 2013 all do that. It's a great blend between modern and antique, IMO.

  • Stayed: November 2013, travelled as a couple
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Thank ExistenceNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded 26 November 2013

Dear Guest,

Thank you for your thoughtful review. Your insight and thorough evaluation will be very helpful in guiding other travelers in their hotel selections in Dallas.

You make some excellent points, and we appreciate it.

We hope you will return, again, soon.

Best regards,

David

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Reviewed 23 November 2013

It's been a little while since I have stayed at the Adolphus (but tripadvisor only goes back to Dec 2012) but it's just because I haven't been able to get into the area to stay there!!! My daughters and I experienced the awesomeness of this hotel when we were touring around the area. If you're looking for a very high class, luxury stay where you can enjoy the surroundings and CLASS of the area... You must stay and EXPERIENCE the Adolphus!! This is what sets this hotel apart from the others around the downtown Dallas area---- you STAY at the other hotels... You EXPERIENCE the Adolphus!!

It's a $$$ hotel, but if your willing to treat yourself... This is my "go to" hotel!!!!!

  • Stayed: December 2012
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Thank Sam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded 26 November 2013

Dear Guest,

We appreciate your compliments and praise for our accommodations, staff and service.

Thank you so much for recommending us.

With kindest regards,

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013

The Adolphus Hotel is a class act. Never stayed in a Hotel where everyone from the Doorman to the Front Desk, to the Concierge, the Maid and everyone else was such a class act. Rooms where very comfortable and clean. They bent over backwards to give us great service. We heard that they are going to remodel the rooms soon and our only request would be, please put room safes in the room.

Room Tip: I'm sure they're all very good.
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  • Stayed: November 2013, travelled as a couple
    • Value
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Thank Barney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded 24 November 2013

Dear Barney,

Thank you very much for your compliments about our staff. They appreciate the pat on the back.

We hope you will come back soon.

With kindest regards,

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013 via mobile

There are so many great hotels in Dallas. The Adolphus is absolutely not one of them. Although the staff is friendly, the hotel is so old and worn down that I was afraid to touch anything. My room was disgusting. Filthy, old, no water provided, TV didn't work, bed sheets were filthy. Don't ever stay there.

Stayed: November 2013, travelled on business
3  Thank Michael R J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this reviewResponded 24 November 2013

Dear Michael,

Our senior management team has been alerted about your complaints and will be following up.

Thank you for reaching out to us.

Kind regards,

David

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Adolphus

Address: 1321 Commerce St, Dallas, TX 75202-4294 (Formerly Adolphus Hotel)
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #19 of 207 Hotels in Dallas
Price Range: £160 - £290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Adolphus 4*
Number of rooms: 407
Official Description (provided by the hotel):
Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus inspires each guest's journey by offering vibrant and storied surroundings and locally celebrated amenities, all crafted and delivered with intuitive, memorable service. Today, the original address for timeless Dallas refinement re-emerges as a smart, urban destination for a new century of hospitality, promising every guest a warm and extraordinary experience. The 407 spacious guest rooms and suites all have king-size beds. Among the new amenities: a brand new rooftop pool and executive fitness center. Travel + Leisure readers voted The Adolphus one of the top 10 large city hotels in the Continental U.S. and Canada. ... more   less 
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