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“Grand old hotel in downtown Dallas”
Review of The Adolphus

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The Adolphus
Ranked #19 of 203 Hotels in Dallas
Certificate of Excellence
Plano, Texas
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Grand old hotel in downtown Dallas”
Reviewed 20 December 2013

I recently had an overnight stay at the Adolphus. The room was well appointed and updated while still retaining a classic feel. The bed was comfortable and the sitting area was useful even in my smaller, standard room. Being a historic property it features rich wood paneling in the lobby and elevators. The lobby bar was busy but the service remained very good. The staff was friendly without being pushy.

One last point: the room was a very good value. I recommend this hotel for any visitors to the downtown area of Dallas.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this review, 21 December 2013
Dear John,

Thank you for your kind compliments. Our management and staff appreciate the recommendation very much.

We look forward to your next visit.

Best regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Service
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  • Cleanliness
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English first
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 December 2013 via mobile

Even though we live in Dallas area suburb we and a group of friends do an annual evening and night stay at the Adolphus Hotel during the period preceding Christmas. If weather permits we do a bike ride of the Downtown Dallas followed by a fine dinning experience. Last year we did the Adolphus's French Room, that is one of the finest restaurants in the Metro Area. This year, weather to cold to ride, we toured the Ross Perot Museum a short walk from the hotel. If your looking for a extraordinary hotel experience book the Adolphus.

Stayed December 2013, travelled with friends
Helpful?
Thank Ron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this review, 19 December 2013
Dear Guest,

You are most kind, and we appreciate it.

Thank you so much.

Best regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 17 December 2013

It pains me to write this, especially after a "5" earlier this year. I love Dallas and the history that the Adolphus represents. But....I think this hotel has fallen badly!

On this visit, we stayed two nights while in town for family events and holiday shopping. On arrival, we were given room 1420, a large room up a small flight of stairs from the elevator. As noted on my prior review, the room was quiet, and the bed was wonderful. On the first night, our room was a bit cold, but we attributed that to the cold air and a large bank of windows across our room.

The following morning, we left the room early for a day of errands and shopping - after phoning housekeeping to request daily linen and towel change. When we returned shortly before 5 PM, some 8 1/2 hours after our departure, we were shocked to find that the room had not been serviced! After a call to housekeeping, we did receive service. As we left for the evening, we noted the room was quite cold. In spite of setting the thermostat at 77 degrees (!), the room was chilly at the time of our return and stayed that way all night. As we had departed for the evening, we had requested the front desk to have maintenance check the temperature, but there was no evidence they did.

Other things we noticed on this trip:

1. The hotel seems understaffed and the staff who've been there before (we recognize them from prior stays) seem a little unenthusiastic. In particular, the front desk folks seemed like they were "going through the paces"!

2. The hotel is getting shopworn, The beautiful, small paneled elevators are showing terrible wear (see picture).

Dallas deserves to have the hotel be a Grande Dame! But, I think it requires some physical work and some enhanced management. Perhaps a sale or a takeover by an upscale hotelier (think Waldorf Astoria, J. W. Marriott, etc.) would rectify things. Sadly, we won't be staying here again anytime soon.

And, I hope management doesn't respond to this post by the usual "I'll pass it on" platitude. Please, please, fix things, because I so want to love the Adolphus again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andaltex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this review, 18 December 2013
Dear Guest,

Thank you for your feedback.

Sincerely,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 December 2013

Amazing hotel through and through. Rooms are lovely with king sized beds and separate tv view room. Staff on arrival very welcoming and reception staff very efficient. Wonderful ambience throughout the hotel with chandaliers, baroque styling, comfy sofas and grand piano. We were very happy during our stay and if in Dallas again, would not hesitate to stay there.

Amanda & Robert, Adelaide, Australia

  • Stayed November 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Amanda7287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this review, 18 December 2013
Dear Guests,

We appreciate your kind compliments and enthusiastic recommendation.

Thank you for staying with us.

Kindest regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plano, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 December 2013

Stay at The Adolphus Hotel in Dallas TX and you will experience an elegant old world charm with all the modern amenities. From the moment you enter the lobby and look at the grandeur of this well preserved lady. Ask about the Steinway concert piano that sits in from of the lobby bar...it has quite a story! The rooms are well furnished with well equipped bathrooms. The French Room is well noted for its fine dinning, and you should not miss the opportunity to dine there. It will always be my favorite place to stay in Dallas.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MSPlanoGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this review, 18 December 2013
Dear Guest,

What high praise and delightful comments!

Thank you for taking the time to let us know about your great stay.

Warmest regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
109 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 15 December 2013 via mobile

This hotel is absolutely breathtaking! My husband and I took an inpromptu vacation in December and decided on this grand dame and were absolutely awed! From the moment we drove up, we were transported back in time. The front counter has old keys hanging on the wall. The huge chandalier above the escalator is also beautiful. The huge Christmas tree and decorations in the lobby were also nice. Our junior suite was also very comfortable and well appointed. We highly recommend this hotel!

Stayed December 2013, travelled as a couple
Helpful?
1 Thank texasgirl75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this review, 16 December 2013
Dear Guest,

We appreciate your compliments - and knowing that we impress you and so many other guests, stay after stay.

Thank you!

With kindest regards,

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
235 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 14 December 2013

My room was on a hall that looked like it was about to be renovated or not much better than a construction zone. The staff was rigid and inflexible. I was disappointed though the restaurant was ok. Once I reached my room it was also ok, though not very clean. The long hall was dismal. The shuttle service had a wait for hours. Might as well not exist.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScoopTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidDavis, Director of Public Relations at The Adolphus, responded to this review, 15 December 2013
Dear Guest,

Thank you for sharing your view. We apologize for disappointing you.

Sincerely,

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Adolphus

Property: The Adolphus
Address: 1321 Commerce St, Dallas, TX 75202-4294 (Formerly Adolphus Hotel)
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #19 of 203 Hotels in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Adolphus 4*
Number of rooms: 407
Official Description (provided by the hotel):
Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus inspires each guest's journey by offering vibrant and storied surroundings and locally celebrated amenities, all crafted and delivered with intuitive, memorable service. Today, the original address for timeless Dallas refinement re-emerges as a smart, urban destination for a new century of hospitality, promising every guest a warm and extraordinary experience. The 407 spacious guest rooms and suites all have king-size beds. Among the new amenities: a brand new rooftop pool and executive fitness center. Travel + Leisure readers voted The Adolphus one of the top 10 large city hotels in the Continental U.S. and Canada. ... more   less 
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