My husband and I were impressed with the quality of the Adolphus hotel and the staff. The greeting began with the valet as he opened our car door to welcome us to the Adolphus and the exceptional and personable service did not end until we departed the hotel.
We had made our reservation a week prior and due to an unavoidable family emergency we had to postpone our stay. When cancelling the original reservation, April (reservation check in) was truly compassionate and very sympathetic to our needs. She not only waived the cancellation fee, since we cancelled two hours before check in, but she extended the rate we had received to allow for another month to stay at the discounted rate. April also sent me an email to express her sympathy and notify me of the extension. It was so nice to be treated with respect and sincerity, rather than just another guest paying for their service. The entire staff was welcoming and warm. We felt as though they love what they do and enjoy doing it.
We have occupied many hotels across various countries in our travels and I can honestly say that the Adolphus has ben one of the best stays we have had. The hotel has beautiful old world charm. Definitely a FIRST CLASS hotel with a genuine and personable staff.
- Official Description (provided by the hotel):
- Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus inspires each guest's journey by offering vibrant and storied surroundings and locally celebrated amenities, all crafted and delivered with intuitive, memorable service. Today, the original address for timeless Dallas refinement re-emerges as a smart, urban destination for a new century of hospitality, promising every guest a warm and extraordinary experience. The 407 spacious guest rooms and suites all have king-size beds. Among the new amenities: a brand new rooftop pool and executive fitness center. Travel + Leisure readers voted The Adolphus one of the top 10 large city hotels in the Continental U.S. and Canada. ... more less
- Reservation Options:
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