Stayed at this hotel on Fri 17th January. Arrived late evening and walked into a temporary reception where the person on reception was talking about his lack of food that day to his associate - and he didn't stop when we came in. Strike one. I thought I had come in the wrong door. Receptionists sitting at put up tables was odd, a hotel like this would surely have something better around somewhere? Anyhow, the guy swiped my husband's debit card, as is usual, in case we used any further facilities...we did not and I had paid for the room in full the day before via Hotels.com. We proceeded to our room which had a kitchenette beside it, in which was a cooker hood, but no stove there. Bed fine, except for wooden footboard which was hidden under the sheet and which we both injured ourselves on as you couldn't see it was there. Went on our night out. Fine, but had to walk to trolley stop in freezing temps as no hotel shuttle...in Dallas? Not impressed how they are handling their renovations, but this is not the problem although it does need a strike two.
The problem is that one week after our stay I was charged $334 by the hotel...for what? I rang the hotel twice and was put through to the accounts department and left messages with my phone number because there wasn't anyone there to take my call. I could not find an e mail address for the manager anywhere on the website but found one for one person who happened to be the accounts lady I believe. I received a generic e mail response from her which had nothing to do with the e mail I had sent her asking her to trace this strange charge. Upon hearing nothing,two days later, I e mailed her again asking if she had actually read my e mail.
Today I received a short apology, with no explanation for what happened, and was told the money will go back into the accouunt within 5-7 days. Well, thank you. Not everyone can afford for $300 to suddenly be taken from their account when it was not planned for. Strike three.This nearly made us overdrawn as it was right around payday. Why have I had to make calls and several e mails to sort this out and what on earth are they doing with our card details still active 7 days after we visited? Perhaps the manager will respond to me now? This was supposed to be a good memory for us before we relocate back to the UK. I wish we had just stayed somewhere cheap downtown, it would have been less hassle.
- Official Description (provided by the hotel):
- Classic and modern elegance are juxtaposed at the chic uptown location of Le Meridien Dallas, The Stoneleigh. This historic 1923 Art Deco building is steps from businesses, museums, boutique shopping, cutting-edge cuisine, and stimulating nightlife. Our harmonious spa indulges guests with rejuvenating experiences. Meetings and events are hosted with flair in 6,000 square feet of Dorothy Draper-designed space. In each of our 170 guest rooms and suites, warm cinnabar and charcoal color palettes blend modern amenities with custom mahogany and marble-topped furniture. Bathrooms feature sleek black-and-white Calcutta marble flooring and chrome fixtures. ... more less
- Reservation Options:
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- Also Known As:
- The Stoneleigh Hotel And Spa
- The Stoneleigh Hotel Dallas
- Stoneleigh Hotel Dallas