I have an elderly mother. Her power went out for 3 days because of the recent ice storm in Dallas. She needed to stay at a hotel while her power was repaired. She booked this hotel but there was no way for her to get there because there was ice all over the metroplex, she couldn't drive, and taxis were impossible to get a hold of (she and I called over a dozen cab companies and we weren't able to reach one of them). This Holiday Inn location has a shuttle service but the radius is only 2 miles and my mom was outside of this radius (not by much, though). Plus, I was told at the front desk the shuttle probably wasn't running (the young man I spoke to didn't know). I ended up speaking to the General Manager, LINDSAY OWENS, about my mother's situation. He personally drove the shuttle on ice to pick her up. Further, he walked to her door, and held her arm as they walked to the shuttle waiting outside of my mother's house.
My mother checked out today and was taken home via the shuttle. She told me she had an absolutely wonderful experience. The room was clean and well updated, the breakfast was substantial (not just continental), and everyone was extremely friendly.
I'm very grateful to the staff but especially to LINDSAY OWENS for taking care of my elderly mother. Thank you!!!
- Official Description (provided by the hotel):
- * Update:Our Fitness Center will be closed from June 15 to June 22, 2016 as we refurbish the room and update our exercise equipment. We apologize for this inconvenience as we anxiously anticipate the new look. We are delighted to have this opportunity to enhance the quality of the guest experience . Our business and leisure travelers alike will love the added value and appreciate the refreshed appearance. Thank you for your time and your loyalty to the IHG brand! Holiday Inn Express & Suites Dallas Fair Park is conveniently located off I-30 7 miles east of Downtown Dallas. Our guests will experience quality accommodations and amenities including a full hot breakfast served daily, free WiFi, an indoor pool/hot tub, business center and fitness room. While you are here, experience Fair Park (Texas State Fair), Gexa Energy Pavilion,The Kay Bailey Hutchinson Convention Center, American Airlines Center, Cowboys Stadium (Dallas Cowboys). We are certain that your stay in Dallas, Texas will be a pleasant experience so saddle up and Stay Smart! ... more less
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- Also Known As:
- Holiday Inn Express Dallas East Hotel Dallas