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“Absolutely EXCELLENT Customer Service”

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Holiday Inn Express & Suites Dallas Fair Park
Ranked #80 of 201 Hotels in Dallas
Certificate of Excellence
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolutely EXCELLENT Customer Service”
5 of 5 bubbles Reviewed 9 December 2013

I have an elderly mother. Her power went out for 3 days because of the recent ice storm in Dallas. She needed to stay at a hotel while her power was repaired. She booked this hotel but there was no way for her to get there because there was ice all over the metroplex, she couldn't drive, and taxis were impossible to get a hold of (she and I called over a dozen cab companies and we weren't able to reach one of them). This Holiday Inn location has a shuttle service but the radius is only 2 miles and my mom was outside of this radius (not by much, though). Plus, I was told at the front desk the shuttle probably wasn't running (the young man I spoke to didn't know). I ended up speaking to the General Manager, LINDSAY OWENS, about my mother's situation. He personally drove the shuttle on ice to pick her up. Further, he walked to her door, and held her arm as they walked to the shuttle waiting outside of my mother's house.

My mother checked out today and was taken home via the shuttle. She told me she had an absolutely wonderful experience. The room was clean and well updated, the breakfast was substantial (not just continental), and everyone was extremely friendly.

I'm very grateful to the staff but especially to LINDSAY OWENS for taking care of my elderly mother. Thank you!!!

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Patrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James N, Manager at Holiday Inn Express & Suites Dallas Fair Park, responded to this review, 10 December 2013
Happy Holidays Patrick P,

Thank you very much for your kind words about your mother's recent stay at the Holiday Inn Express Dallas East. It was an unexpected Ice storm and it made everyones' weekend just horrible. We enjoyed having your mother stay with us while power was being restored at her home. Her presence also brought cheer amongst the other guests she spoke with in the lobby area too.
My Staff, myself and Mr. Owens would like to thank you and wish you and your mother a Happy Holiday season. We hope to be your lodging choice here in Dallas, Texas.

Yours in Hospitality,

Gabriel Vallejo
Front Office Manager
Holiday Inn Express Dallas East-Fair Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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128 reviews from our community

Traveller rating
    64
    35
    12
    8
    9
See reviews for
44
23
7
33
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lawton, Oklahoma
2 reviews
5 of 5 bubbles Reviewed 25 November 2013 via mobile

We had a nice 4 night stay to enjoy Dallas attractions. We enjoyed the indoor pool & hot tub. The breakfast had a good selection & stayed well stocked even 30 mins before closing. The hotel & rooms smelled fresh & were clean. This hotel was located close enough to attractions in Dallas as well as Mesquite that had a lot of dining options. Most of the staff was friendly & helpful. The wi-fi internet was good. TV & channel selection were good. Also a Walmart & SAMs across the street if you need anything.

Overall a very nice experience.

Cons:
- 2 queen bed suite a little small but for our 2 adults & 2 children it worked.
- No exhaust fan in bathroom.
- If you like fruit for breakfast bring your own, only bananas but the sausage, eggs, biscuits, cinnamon rolls & other items are good.

Stayed November 2013
Helpful?
Thank thwells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James N, Manager at Holiday Inn Express & Suites Dallas Fair Park, responded to this review, 30 November 2013
Happy Holidays Thwells,

Thank you very much for your kinds words and comments about your recent stay at my hotel. My Staff and I would like to say thanks and hope you will choose our hotel again the next time your travels bring you back to Dallas.

Again thank you and wish you a Happy Holiday season.

Sincerely,

Gabriel Vallejo
Front Office Manager
Holiday Inn Express Dallas East-Fair Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

My friends and I stayed for a night after looking for a hotel last minute. Check-in went smoothly. The staff was really nice. Our room was surprisingly spacious and clean. The free breakfast was good due to the variety of choices. I really liked the interior of the hotel, the design was modern. We didn't get a look at the pool area, but it looked ok. The business center was useful.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pxm84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James N, Manager at Holiday Inn Express & Suites Dallas Fair Park, responded to this review, 18 November 2013
Dear Pxm84,

Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We are more than pleased that you have recognized the service that we extend to each of our guest and thank you for your kind words. We hope that when your travel brings you back to the Dallas area, you would consider us again.

Yours in Hospitality,
Gabriel Vallejo
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Regina, Canada
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 13 November 2013

We stayed for three nights while sightseeing in Dallas and were very happy with the experience. The hotel was renovated a few years ago and was fresh and clean. We found the staff all very friendly and helpful -- they all greeted us whenever they saw us. We enjoyed the good breakfast variety of hot and cold choices. I liked the healthier options like bananas, oatmeal & low fat yogurt and my husband liked the cinnamon buns, eggs and pancake machine! We found it convenient to get to and from downtown from the location. All in all, it was a very pleasant stay.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmArJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James N, Manager at Holiday Inn Express & Suites Dallas Fair Park, responded to this review, 17 November 2013
Dear EMJayfR,

We appreciate your comments about our property. We take our guest feedback very seriously and always strive to provide comfortable and friendly accommodations. Our hotel is very proud of its level of service, cleanliness and quality of its product. Please accept our sincere thank you and we hope to have the honor of serving you again should your travels bring you back to Dallas.

Sincerely,

Gabriel Vallejo
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, MN
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

We arrived around 11 am and they were able to give us an early check-in, which was amazing and unexpected. The pool was small but nice and moderately deep (5'1" depth). The hot tub was hot. To our delight, there was a manager's reception in the evening with complementary beer, wine, and popcorn. Our room was clean and modern. The TV had a great selection of channels. The hot breakfast was excellent -- it included fresh pancakes, breakfast meats, eggs, etc. I was very pleased with our stay.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kit444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James N, Manager at Holiday Inn Express & Suites Dallas Fair Park, responded to this review, 21 October 2013
Dear Kit444,

Thank you for taking the time to express your thoughts and kind words. We are more than pleased that you have noticed the cleanliness of our rooms and the service we extend to all our guests. Our hotel is very proud of its level of service, cleanliness and quality of its product. We certainly appreciate your feedback as this is our best resource for improving guest services.
We hope to have the honor of serving you again should your travels bring you back to Dallas.

Yours in Hospitality,

James Navarette
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lubbock, TX
Level Contributor
176 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 bubbles Reviewed 28 September 2013

Like everyone's said, it's the nicest motel in the Fair Park area. It's well updated and fresh.
But everything seems skimpy--especially the breakfast. It's like they cut corners at every turn. The only fruit was bananas. The sweeteners are off brands instead of Splenda, Equal, and Sweet N Low.

There was no notepad and pen on the nightstand in the room.

There's only one washer and one dryer for the entire motel, and it sits by the second floor elevator.

It's a perfectly adequate and clean and well taken care of motel. But nothing more.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wtxtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James N, Manager at Holiday Inn Express & Suites Dallas Fair Park, responded to this review, 29 September 2013
Dear WTXTraveler,

We appreciate your comments about our property. We take our guest feedback very seriously and always strive to provide comfortable and friendly accommodations. We apologize that on this day we were not able to meet your expectations. Once again, many thanks for your review and while we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Yours in Hospitality,

Gabriel Vallejo
Front Office Manager
Holiday Inn Express Dallas East-Fair Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hot Springs, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 September 2013

I only stayed one night but this hotel is outstanding. While I didn't require anything, check-in was fast and the staff was friendly and helpful. I went to a concert at the GEXA Pavillion and the hotel's location was perfect. It was easy on and off the I30 going and returning. There are also lots of fast food places near if you need a fast bite to eat.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kwirboi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James N, Manager at Holiday Inn Express & Suites Dallas Fair Park, responded to this review, 29 September 2013
Dear Kwirboi,

Thank you for taking the time to express your thoughts and comments. We are more than pleased that you have noticed the cleanliness of our rooms and service to every guest. Our hotel is very proud of its level of service, cleanliness and quality of its product. Please accept our sincerest thanks and certainly appreciate your feedback as this is our best resource for improving guest services.
We hope to have the honor of serving you again should your travels bring you back to Dallas.

Yours in Hospitality,

Gabriel Vallejo
Front Office Manager
Holiday Inn Express Dallas East-Fair Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Dallas Fair Park

Property: Holiday Inn Express & Suites Dallas Fair Park
Address: 8703 E R L Thornton Fwy, Dallas, TX 75228-7113
Phone Number:
Region: United States > Texas > Dallas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotel in Dallas
#58 Business Hotel in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Dallas Fair Park 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
* Update:Our Fitness Center will be closed from June 15 to June 22, 2016 as we refurbish the room and update our exercise equipment. We apologize for this inconvenience as we anxiously anticipate the new look. We are delighted to have this opportunity to enhance the quality of the guest experience . Our business and leisure travelers alike will love the added value and appreciate the refreshed appearance. Thank you for your time and your loyalty to the IHG brand! Holiday Inn Express & Suites Dallas Fair Park is conveniently located off I-30 7 miles east of Downtown Dallas. Our guests will experience quality accommodations and amenities including a full hot breakfast served daily, free WiFi, an indoor pool/hot tub, business center and fitness room. While you are here, experience Fair Park (Texas State Fair), Gexa Energy Pavilion,The Kay Bailey Hutchinson Convention Center, American Airlines Center, Cowboys Stadium (Dallas Cowboys). We are certain that your stay in Dallas, Texas will be a pleasant experience so saddle up and Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Dallas East Hotel Dallas

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