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“Just an average hotel at an average airport but at an astronomical price”
Review of Grand Hyatt DFW

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Grand Hyatt DFW
Ranked #2 of 203 Hotels in Dallas
Certificate of Excellence
GreenLeadersBronze level
Canada
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Just an average hotel at an average airport but at an astronomical price”
Reviewed 24 April 2014

Everything started off on the wrong foot with the worst possible untrained personnel at the reception desk. Everything went downhill after that. The telephone in our room did not work and was never fixed during our stay. We were forced to go to the subbasement to use a telephone. The guest computers were also in this business center and cost twenty US dollars per hour. An extreme case of Rip-Off. The security at this hotel is good but it did not prevent the staff stealing from us and this is exactly what they did. The bartenderess at the lobby bar should not be allowed to have contact with guests. And to boot she is one of the worst mixologists ever encountered. The boy at the valet desk out on the sidewalk was the dimmest valet I've ever come across. We will never stay here again.

Room Tip: If you want a good room stay at another hotel. The one and only other hotel at the airport is also a...
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Green Features: Which environmentally-friendly practices ??? I did not come across any while we were here.
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gLoBe-HoPpErMaN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattDFW, Director of Sales at Grand Hyatt DFW, responded to this review, 1 May 2014
We are sorry to hear about the problems during your stay. It is far from the quality guest experience we strive to achieve each day. Please contact a member of the management team if you would like to tell us more about your overnight stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (332)
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Baton Rouge, Louisiana
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 24 April 2014

Hyatt Gold Passport Status: Platinum
Date of Stay: April 2014
Length of Stay: 1 night
Arrival Day: Wednesday

POSITIVES:
Check-in- When we arrived there were several people in line to check-in. A bellman asked if he could assist us with a kiosk check-in. It was fast and we completed the check-in prior to those in line at the desk. Excellent customer service!

Cleanliness of room- The room and bath were spotless.

Water temperature & pressure- Self-explanatory.

Location- Great location in Terminal D of DFW airport. Big time saver for catching those early morning flights.

Room technology- Everything from the temperature, to lights, to the draperies can be controlled from panels located on the nightstands on each side of the bed.

Grand Met Restaurant- An excellent restaurant! We had reservations and were called by name several times during dinner. The restaurant manager came by our table and introduced herself. The food was excellent and the Grand Met has a good selection of wines by the glass.


NEGATIVES:
Bed pillows- Only one negative. The bed pillows were only half-size, similar to what one finds in Holiday Inn. I'm sure they would have brought us full-sized pillows if we had asked but it was late and we were tired so we did not ask.


Overall, this was an excellent stay and I will definitely return to the Grand Hyatt DFW again. Actually, we already have another reservation in June!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank controller01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattDFW, Director of Sales at Grand Hyatt DFW, responded to this review, 29 April 2014
Thank you for taking the time to review your most recent stay with us at DFW. We appreciate it when Hyatt Gold members share their experiences. We are glad you found our rooms to your satisfaction. We will pass your compliments to the team at Grand Met restaurant. We hope to see you again on your next trip through DFW (and we will make sure to have fluffy pillows at the ready).
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Milwaukee, Wisconsin
Level Contributor
196 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
Reviewed 22 April 2014

If you need a hotel near the DFW airport, look no further. It is actually inside the airport, you take the escalator from terminal D and you are there. Lobby is kind of small, but the adjoining bar area is very nice. Rooms are very small but quite functional, floor to ceiling windows, everything digital and easy to control from the bed.
It is kind of sterile/ultra-modern appearing, but for one night before/after/in between flights, just perfect.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Familytraveler69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattDFW, Director of Sales at Grand Hyatt DFW, responded to this review, 29 April 2014
Thank you for taking the time to write a review. We appreciate it. We are glad you found our location convenient for your business travel needs. We hope to see you again on your next business trip through DFW.
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OC, California
Level Contributor
121 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 19 April 2014

Spent one afternoon and evening here between meetings. Very nice to have access to the hotel directly from the lobby of Terminal D at DFW. Reception lobby at the top of the escalator is relatively small (and circular!) but adjoins the lobby bar and restaurant which was actively used, even in the afternoon.

Rooms are large, with floor-to ceiling windows and both a sheer and a shade that are controlled from a master control center by the bed. The lights can be controlled from here as well. Good sized desk with ample power outlets and free wifi.

Bathroom had a separate shower and a bath, not that it really matters to me.

Only negative is that this hotel doesn't have a upscale restaurant other than the restaurant in the lobby. We ended up getting a shuttle to the old Hyatt where there was a good steak house called Mister G's. The maitre d there is quite a character.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KiloTango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattDFW, Director of Sales at Grand Hyatt DFW, responded to this review, 29 April 2014
Thank you for taking the time to write a thorough review to help other travelers. We are glad you enjoyed our large rooms and modern facilities. The menu at Grand Met restaurant changes seasonally, we hope you will give it a try on your next visit, it is quite good.
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Madison, MS
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 April 2014

I flew to DFW for a business meeting that took place in the Grand Hyatt's meeting rooms. The hotel is very convenient to get to from any terminal by taking the Skylink to Terminal D. I arrived around noon for a 1-5pm meeting and they let me check in early. There are a large number of meeting rooms on the lower level that are all different sizes. Our meeting was for 12-15 people. They had a small buffet lunch set up outside our meeting room and drinks and desserts set up inside our room on a long counter. All of the food was very good. No paper or plastic, all was served just as if you were in a nice restaurant. There is also a restaurant in the hotel, but I didn't eat there. Upon check-in you are given a card with your room keys that is for a free cup of coffee down in the lobby right in front of the restarurant. The rooms were very modern and very nice. When you walk in the room the shades automatically go up and the TV is on with a personalized welcome message. There is a control panel by the bed where you can control the shades and lights including the bathroom night light. The bathroom has separate tub and shower and good lighting and toiletries. The lower level has a business center and several places to print a boarding pass or check out of your room. The business center charges $5 for 15 minutes on their computers and also charge for printing. All-in-all a GREAT place to host a meeting for out-of-town guests. Considering no rental cars or fighting traffic the roughly $330 pre-tax cost is worth it.

Room Tip: My room was right outside a vending machine and the ice machine but I never heard anything. Also di...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattDFW, Director of Sales at Grand Hyatt DFW, responded to this review, 29 April 2014
Hi Lori, we really appreciate the time you took to write such an in-depth review. Undoubtedly it will help other business travelers and meeting-goers. We are happy you noticed the little things we do to help make our guests comfortable. We love your quote: 'All-in-all a GREAT place to host a meeting for out-of-town guests. Considering no rental cars or fighting traffic'
Thanks so much, we hope to see you again at DFW
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Bar Harbor, Maine
Level Contributor
224 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
Reviewed 13 April 2014

My husband and I have had overnight layovers at the Grand Hyatt DFW several times. As sorry as we've been to leave beautiful Belize, we look forward to the pleasure of spending a night here on our way home. This time our stay was over the top, thanks to an upgrade to a suite and complimentary cava and chocolate-covered strawberries. After showering off the salt from our boat ride earlier that day and regarding our suitcase-full of jungle-humid clothes, we decided to stay in the Hyatt's fluffy robes and indulge in room service. What a treat! It was a cinch to order right through one of the giant televisions; service was prompt and courteous. Presentation of our salads, beverages and cheese and charcuterie platters was lovely and everything was tasty for our relaxing "grazing" dinner. We thoroughly enjoyed this little extension of our vacation. We admired how the suite managed to be high-tech in a very user-friendly way. All of the (many) controls were well-labeled, intuitive and placed where you would expect them to be, from the light controls to the water taps to the electronic shades and extensive AV equipment - iPod dock, Bose player, TV/Internet connections. There were all kinds of comfortable seating options and the bed was perfection. Am I really raving on about an airport hotel? Yes, and that brings up another point; once your flight lands, if you are in Terminal D, you are only an elevator and/or escalator ride away from the lobby, so arrival and departures are a breeze. (Other terminals are served by free airport ground transportation.) I would be remiss not to mention the warm welcome and outstanding service we received from Grand Hyatt DFW staff members. In summary, airport layovers are usually something you just endure as part of travel, but this hotel transforms one into a luxurious experience of its own.

Room Tip: all great, but suites are over-the-top luxurious
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tellurian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattDFW, Director of Sales at Grand Hyatt DFW, responded to this review, 14 April 2014
Wow! Thank you for taking the time to write such a thorough review. The highest compliment we can get is a repeat guest, so thank you for choosing to stay with us again! It's great to hear that you felt room service and the King Suite amenities were an extension of your vacation in Belize!
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Grand Anse, Grenada
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 April 2014

Short version: Have an overnight connection in DFW? BOOK THIS HOTEL.

I read the reviews, but I wasn't expecting to have my high expectations exceeded!
Recently stayed in downtown Chicago's Ritz Carlton and it pales in comparison to the Grand Hyatt DFW. Our standard king-room was oversized, beautifully decorated, with a wide window running the entire width of the room. Shades and lights were controlled electronically.

No need to worry about hitting the toilet with the bathroom door! The bathroom itself is about the size of an average hotel room in Manhattan. Beautiful fixtures, fancy lighting, stand alone glass shower and a separate tub.

We ate a light meal at 10pm in the restaurant after our arrival. Lobster mac & cheese was gourmet, as was our dessert. Staff were great, check-in was under 3 minutes, check-out was even less. TSA checkpoint is 100 feet from the hotel escalator and the hotel provides priority passes for each guest upon request.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MDGilligan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattDFW, Director of Sales at Grand Hyatt DFW, responded to this review, 14 April 2014
Thank you for such a positive review. We are glad you enjoyed our Grand Met restaurant and found the rooms to exceed your expectations. Our convenient TSA-adjacent location is helpful for many travelers. We hope you will stay with us again!
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Additional Information about Grand Hyatt DFW

Property: Grand Hyatt DFW
Address: 2337 South International Parkway, P.O. Box 619045, Dallas, TX 75261-9045
Phone Number:
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Dallas
#1 Business Hotel in Dallas
#1 Luxury Hotel in Dallas
#2 Romantic Hotel in Dallas
#10 Green Hotel in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hyatt DFW 4*
Number of rooms: 298
Official Description (provided by the hotel):
Luxury, convenience and unsurpassed service are the standard at the Grand Hyatt DFW. The hotel is integrated into DFW International Terminal D and accessible from all DFW terminals via the SkyLink or Terminal Link systems. This luxurious hotel offers 298 elegantly appointed guest rooms, 34,000 sq. ft of meeting space, and a globally inspired dining experience. ... more   less 
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Also Known As:
Grand Hyatt Dfw Hotel Dallas
Grand Hyatt Dallas
Grand Hyatt Hotel Dallas
Hyatt Dallas
Dallas Hyatt

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