We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beware!!! Do NOT stay here”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Suites West Dallas - Cockrell Hill
Ranked #106 of 203 Hotels in Dallas
shreveport
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beware!!! Do NOT stay here”
Reviewed 25 July 2014 via mobile

We stayed here last night and it's turned out to be a nightmare! The lady tried to say our card didn't go through and she would need to run it again. I never questioned it but gave her my card and let her run it again. As we were waiting for our keys I signed into my regions account and sure enough was charged twice. They have refused to correct this or comp us in ANY way. Said it would take a few days to sort itself out. Now with us th s t-shirt an issue because we were on a tight budget. They don't care and the manager said nothing she can do-her words exactly. Don't stay here. It's not worth it.

Stayed July 2014, travelled with family
Helpful?
2 Thank Nicole_Shreveport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesDallas, General Manager at Comfort Suites West Dallas - Cockrell Hill, responded to this review, 26 July 2014
Ms. Nicole Shreveport,

Thank you staying with us and sharing your experience with our hotel. Your feedback helps us provide a better experience for you and other future guests.

We can understand your disappointment with double authorization on your card and please allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your credit card. If you could please allow us to contact your bank I will try to get the authorization removed.

I have shared your feedback with all my Front Desk Team and our Assistant General Manager to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Dallas.

Kind Regards,

Diana Aguilera
General Manager
(214) 267-0100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

69 reviews from our community

Traveller rating
    31
    27
    4
    2
    5
See reviews for
31
15
1
15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Nixa, Missouri
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014

This hotel was ok for me. It was clean and the interior was update but showing small signs of wear. Being right next to a gas station/Sonic was interesting but didn't seem to be too distracting once inside. It was close to downtown area and decent for the price. The staff were what really made this hotel stand out. They were excellent.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Eurokatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesDallas, General Manager at Comfort Suites West Dallas - Cockrell Hill, responded to this review, 18 September 2015
Thank you for your review. We are very pleased you enjoyed your stay and look forward to seeing you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texarkana
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

We stayed due to World Series. Everything was excellent, rooms were cleaned everyday. Staff was friendly and help with any directions needed even offered to print out if I wanted. Breakfast was good, they changed the meat offered everyday. I was not comfortable parking in the back so I parked in the front. Probably would have been ok since the had a security patrolling the parking. The one and only complaint I have is they do have a laundry area and every time I went to front desk for quarters they never had any. So if you plan on using the washer/dryer bring a roll of quarters with you. This is a very nice hotel for the great price they offer. I will definitely stay here again! Lots of eating places around here.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank roshop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesDallas, General Manager at Comfort Suites West Dallas - Cockrell Hill, responded to this review, 17 July 2014
We are pleased to hear that you enjoyed your stay. It's our pleasure to make traveling as enjoyable as possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prairieville, Louisiana
Level 6 Contributor
166 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 July 2014

Have to be honest., never stayed at a CS before so wasn't sure how this would go. I am a Hilton person, but wanted to watch the budget on our vacation in Dallas. For $83 dollars a night, whats not to like? The room was huge with the two queens and a sofa bed. Breakfast was GREAT! It has everything a Hampton Inn has. Nothing less. The room was clean (everyday) and you could smell that things were new. Plus evening munchies if you want. I am highly impressed, which is not an easy task. The staff was nice, friendly, and gave me traffic advice numerous times. Liked our stay so much, I joined membership and Hampton Inn is but a memory. Right off 30, which seemed to be convenient to Six Flags and various tourist (family) spots. PLENTY of restaurants near hotel, some you can walk to. Convenience store right next door (so is the Hampton Inn). I just cant say enough good things. Once in your room, no traffic sounds. Again, just a great stay.

Room Tip: Join membership for extra deals on the room rates. I personally would stay away from the elevator...
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Louisiana2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesDallas, General Manager at Comfort Suites West Dallas - Cockrell Hill, responded to this review, 17 July 2014
Thank you for taking the time to complete an online review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.


Jandel Amina-Gabriel
Assistant General Manager
Comfort Suites West Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas, United States
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2014

Just needed a clean place to sleep while attending for a wedding.The staff was friendly and check in was a breeze. The rooms were clean and overall I was comfortable. The hotel has easy access to highway and downtown. Great value and great location...

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Lasha33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clermont, Florida
Level 6 Contributor
121 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 16 June 2014

The staff was very nice and friendly. The hotel is very close to shopping and places to eat. Great access to I-30 and minutes to Downtown Dallas. Took us 9 minutes to drive to Elm Street to see the sight of JFK's assassination. We didn't feel comfortable parking our car out along the back-side of the hotel (lots of theft warning signs), so we parked out front under a light. There were security cars patrolling the area.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marietta, GA, USA
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014

Stayed here several times while working on a project local to this hotel. Staff was always friendly and efficient, rooms were always nice and clean, air conditioner always worked. Never ate breakfast there so can't speak to that.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dallas hotels
0.1 mi away
Hampton Inn & Suites Dallas/Cockrell Hill I-30
0.3 mi away
Holiday Inn Express Hotel & Suites Dallas West
0.2 mi away
Fairfield Inn & Suites Dallas West / I-30
Show Prices
Show Prices
Show Prices
3.8 mi away
Comfort Inn & Suites Market Center
13.5 mi away
Comfort Suites North Dallas
3.7 mi away
Hampton Inn & Suites Dallas Market Center
Show Prices
Show Prices
Show Prices

Been to Comfort Suites West Dallas - Cockrell Hill? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites West Dallas - Cockrell Hill

Property: Comfort Suites West Dallas - Cockrell Hill
Address: 4275 Dfw Tpke, Cockrell Hill & I-30, Dallas, TX 75211-1312
Phone Number:
Region: United States > Texas > Dallas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #106 of 203 Hotels in Dallas
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites West Dallas - Cockrell Hill 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
This metropolitan city is as diverse as the state is large and you can discover it all when you stay at our Comfort Suites(R) West Dallas, Cockrell Hill hotel in Texas near the Dallas Zoo. Pack your walking shoes because there are so many things to do in this interesting city. Many of the city's popular attractions are near our all-suites Dallas hotel, including: Dallas Convention Center Market Hall American Airlines Center Dallas World Aquarium AT&T Stadium Bishop Arts District is nearby, offering boutiques, restaurants, bars, coffee shops and theatres. Shops at Trinity Groves are nearby, as are businesses like Parkland Memorial Hospital, Children's Medical Center, Southwestern Medical Center and World Trade Center Dallas. See animals from all around the world or taste a variety of ethnic cuisine when in this eclectic city. Make the most of your trip when you stay at our hotel in Dallas by taking advantage of our amenities like: Free hot breakfast Free WiFi Seasonal outdoor pool Fitness center Manager's reception (Monday through Wednesday) Get going with a great breakfast. Start your morning in Dallas with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. Our relaxing guest rooms at this all-suites hotel in Dallas come with refrigerators, microwaves, coffee makers, hair dryers, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. At our Comfort Suites West Dallas, Cockrell Hill hotel, we offer you a hotel designed to meet the demands of business travel or a relaxing vacation. Dallas, TX hotels like ours give you everything you need during your stay to ensure you leave feeling refreshed and ready for a successful day ahead. Book now! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Southall Travel, Choice Hotels, Expedia, Priceline, Booking.com, Hotels.com, Ebookers, TripOnline SA, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Comfort Suites West Dallas - Cockrell Hill reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing