I went in to inquire if they had any accessible rooms available and the receptionist, told me that the owner does not allow anyone to use the accessible room. He said he has no authority to make decisions on that room and it would get him in trouble. I asked if I could speak to the manager to explain the situation that I needed an accessible room and he said the room he was booking me in would be fine for a wheelchair. He said the rooms were really big. The width of my girlfriend’s wheelchair is 23 inches so it is a pretty small wheelchair. Unfortunately, my girlfriend could not fit through the bathroom door.
Therefore, I went back to the front desk to please ask if we could have the accessible room or a refund. The receptionist said he could not change rooms because we had already been inside of room 114. We were in room 114 for maybe three minutes. After telling the receptionist that we either needed an accessible room or a refund he refused both. He got very angry at us. I kept asking politely to speak to the manager in which he refused. Finally, after comments from the receptionist like “I can’t give this room out because disabled people tear it up and the boss does not want anyone staying in it. The last time an elderly man stayed in it he wet the bed.” Later he said, “ok, I’ll call my boss but he’s not going to like this. I mean she is in a wheelchair so technically she does qualify.” He called his boss(but he did not dial any numbers, he just picked up the phone) and said the boss said we could stay in the room but he would have to charge us $5.75 extra. I asked for the phone to talk to the manager but the receptionists refused to let me. I told him that it’s unfair to charge us extra, try to deny us a room, and not give us a refund because my girlfriend is in a wheelchair. He was very angry with me. Since I could not get a refund, which is what I really wanted because of how horrible he made us feel, because we were so tired we paid the extra $5.75. I decided not to press the issue any farther because the receptionist was getting very angry. I never raised my voice. I decided I would call Motel 6’s corporate number. They told me he would forward the complaint on and then they would contact me by mail in 15 days. While on the phone with corporate, Receptionist and another customer got into an intense argument in which the police were called. After the police situation, the receptionists called my room and threatened me by telling me if I called corporate he would deny everything and told me we were lucky he let us stay in the room. Just not good people. Very shady.
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