My husband and I decided to take a vacation to TX to celebrate our 35th anniversary. We booked a Romance Package at the Omni. This is more than we usually pay for motels, but it included a room with a city view on a high floor, and a $100 food credit in any of their motel restaurants. We did not realize that we would be arriving in the middle of the National Mayors convention. The motel was very busy, and the gentleman with whom we talked at the front desk told us that our room was currently unavailable. He offered to give us a different room on a lower floor immediately, but we chose to wait. He took our cell phone numbers and said he would call as soon as our room became available. We walked around Dallas for about 1.5 hours, came back and our room was still not ready so we sat in the lobby for about 45 minutes. At that point, we decided to change our dinner reservations and see if there was someplace in the motel we could change. We were told we could change up in the spa bathrooms. We just arrived in the spa, when the phone rang, and it was the asst. manager on the phone. She told us that our wait was unacceptable and the motel had upgraded our room--we just needed to come down and ask for her. When we arrived, she gave us the keys to our room on the 23rd floor. Little did we know that they had upgraded us to the Presidential Suite--we had the entire end of the 23rd floor as our room--complete with a bedroom, a dining room, a kitchen, a living room and two bathrooms. While we were at dinner, they delivered champagne & a slice of delicious cake to our room. The Omni and especially, Laura Cox, the asst. manager, went above & beyond to make sure that our 35th anniversary vacation was wonderful! What a special treat, and what caring people! It was truly an unforgettable evening!!
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