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“Top Class Courtesy”

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Hilton Garden Inn Dallas / Market Center
Ranked #27 of 204 Hotels in Dallas
Certificate of Excellence
Trinidad and Tobago
2 reviews
“Top Class Courtesy”
Reviewed 9 May 2014

Font desk staff have been fantastic...Tammy always carry a smile and is always ready to assist with customer requests...just ask. The shuttle service is extremely convenient to reach the city and back...unfortunately no shopping or dining within walking distance..

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Abriham D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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802 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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  • German first
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English first
Dallas, United States
1 review
Reviewed 7 May 2014

Upon arrival, I was greeted by the invitingly "open" lobby. Clean, and tastefully furnished, I was attentively assisted at the front desk. My room (504) was CLEAN as was the bathroom and desk areas. As for the bed... I must admit, the comfort was WONDERFUL! -- and the pillows were GREAT! HGI is CLEAN, inviting, quiet, COMFY and (nearby) freeway/airport access. The food and beverages taste very good, and are value priced. HGI Staff are very friendly, CARING, and helpful. This is the perfect location to stay at when over-the-top glitz is not on top of your list. Rick R. (Hesperia,CA)

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, United States
1 review
Reviewed 6 May 2014

Our room was noisy due to highway and internal noise in the lobby. There were problems with the HVAC; no one was sent to examine the problem and I eventually went to the front desk to get blankets. Also, the deadbolt didn't lock.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Randall H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plano, Texas
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2014

All of the staff at this hotel went above and beyond the call of duty to make sure everything was great. Personal attention to our group was fantastic. Not only did they perform their "expected" duties, they were superb! I wish I had gotten more names so I could give personal kudos - but they were all great.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sharlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlothian, TX, United States
1 review
Reviewed 22 April 2014

The manager saw us waiting to check...came over and spoke to us for a very long time 10-15 minutes as if we had been old friends. The shuttle service to the Anatole Convention Center was very helpful. I will certainly check Gardens Inn elsewhere.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orlando,fl
2 reviews
Reviewed 17 April 2014

Everyone from cleaning staff to the manager was extremely attentive and friendly. I had a free breakfast package and when the manager noticed my business colleague did not have breakfast included he added it as a courtesy. Its little details like that which exemplify their excellence in customer service. They have a great team at this place.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank davidalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Level 6 Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 April 2014

Stayed at the property for a volleyball tournament as part of a large group. I did not select the hotel, however I was pleasantly surprised. The check in process was very easy - even with a chaotic group of kids and a large party. The front desk staff were fast, efficient and pleasant.

The rooms were clean; the bathroom counter/sink area update, although the tile in shower and floor area needs updating. The bed & pillows were very comfortable and the room was large. My a/c did not work and the maintenance crew immediately addressed and fixed it.

One of the rooms in our party had issues with room being assigned to multiple people - and that was quite alarming. The front desk handled a very concerning/scary issue well and they put up with our group of teen girls (many request for key cards, riding the elevator up and down, laughing and giggles in the hallways) with a smile.

The breakfast was more than we expected. Cooked to order omletes, fresh fruit, pastry, eggs, bacon/sausage, yogurt, etc. Very good selection.

The workout room was large, modern and clean.

I would recommend for a comfortable, afforable stay.

Room Tip: Ask for a room opposite Stemmons Freeway side - it will be quiet.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mski1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff J, General Manager at Hilton Garden Inn Dallas / Market Center, responded to this review, 13 August 2014
Thank you for your reveiw and for taking time out to let us know about your stay. We look forward to seeing you on your next visit to Dallas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Dallas / Market Center

Property: Hilton Garden Inn Dallas / Market Center
Address: 2325 N Stemmons Fwy, Dallas, TX 75207-2703
Phone Number:
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Business Hotel in Dallas
#35 Family Hotel in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Dallas / Market Center 3*
Number of rooms: 240
Official Description (provided by the hotel):
Discover a contemporary Dallas Market Center base at the newly renovated Hilton Garden Inn Dallas/Market Center, completed in April 2016. Our hotel is less than two miles from the American Airlines Center and has a complimentary shuttle to destinations within a 3-mile radius of the hotel. Just off I-35, this downtown Dallas hotel is 10 minutes from the city and Dallas Love Field (DAL) airport. We are also only 20 minutes from Dallas/Fort Worth International Airport (DFW) and within walking distance to over 50 annual markets at Dallas Market Center. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas/Market Hotel Dallas
Dallas Hilton Garden Inn
Hilton Dallas

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