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“Very pretty and close to the shopping mall”

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Le Meridien Dallas by the Galleria
Ranked #55 of 203 Hotels in Dallas
Yukon, Oklahoma
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very pretty and close to the shopping mall”
Reviewed 3 June 2014

The hotel is very chic looking and the rooms are large and comfortable. My favorite part was that it is within walking distance to the Galleria mall. Things I didn't love about this hotel: the parking is not free (park at the Galleria across the street and walk to and from the hotel and save your money!), the food was not great for the price, and the front desk staff were super RUDE. Otherwise, nice hotel. I would probably stay there again at some point.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RebeccaKuehn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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San Ramon, California
Level Contributor
143 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 2 June 2014

My girlfriend and I stayed at the Le Meridien why we were in town for a wedding. I have never stayed in a hotel where the facility was terrific, but the service was terrible.

First the positives…. the hotel is in a great location and centrally located to downtown and northern Dallas. It's also across the street (walking distance) from the Galleria. There is lots of self service parking ($18/day) and the hotel itself is very stylish. It reminded me of a Miami hotel - modern, bright and fun. The rooms were big, clean and came with lots of space to spread out. Only issue, the pool is inside and underneath the lobby so it had a yucky, grotto feel.

Now, on to the negatives….. My girlfriend called to confirm our reservation (made through Expedia) and at first they couldn't find it. Finally, after much searching, they realized that they had spelled her name wrong. There are two parts to her name and the reservation was under the last part. Instead of correcting the mistake, they told her to just use the one in their system. Seriously? Then, when we pulled up to the valet, there was no one to be seen. Since we could see the self parking right across from the hotel, we just parked and walked in. Then we were "greeted" my a very cold woman in reception. We gave her our res # and then asked if we could have two double beds. Her response "No. We're full." Then she handed us our keys with our room # and dismissed us. No directions to the elevator, no instructions on how to access wireless, nothing. Lastly, we got home late from the wedding and had the munchies. Their menu said "late night" dining, so we called in an order. Sorry, but they didn't have pizza and offered us a sandwich instead. So we ordered a club sandwich and a caesar salad. After 20 minutes, we got a call to let us know they were out of caesar salad. What? It took them that long to realize that? Clearly they do no have late dining.

So, overall a nice hotel, but they need to hire some new employees and then train them.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ligaya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 May 2014

We paid $89 a night for room. Which is not bad. However, they get you on $24 parking a day. And breakfast that was suppose to be complimentary was $34.00!!! I only had a few pieces of fruit!! I do not recommd this place. I have never paid to park in Dallas at a hotel, nor have I ever been charges for breakfast. The room had barely any water pressure. Just not worth it. Stay at the Hilton or holiday inn, or even the omni

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Asallee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
albert w, General Manager at Le Meridien Dallas by the Galleria, responded to this review, 2 June 2014
Dear Guest,

Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the Le Meridien Dallas by the Galleria. As a management team, we take all comments seriously and share them with our staff. Please accept our sincerest apologies for the poor first impression; This is definitely not the experience we want our guests to have. The Hotel's fees for overnight valet parking is $24.00 and a full American breakfast buffet is $17 per person, we try to be as transparent as possible with our guests on these costs before they arrive so I am unsure as to how to confusion over pricing has occurred. Our engineering team are looking into your experience with our water pressure and coming up with a solution to keep from happening in the future. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
136 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 25 May 2014 via mobile

Really nicely laid out room although I thought there seemed to be some sound issues in parts of the room. In the living room area I could hear the neighbors bathroom activities.
Close to the Galleria Mall.
Breakfast in the lobby was nice - although they had forgotten to take my pre-order breakfast order off my door. Oops.

Stayed May 2014, travelled on business
Helpful?
1 Thank OhFranklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texarkana, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2014

Premier Suite was huge and clean and, at first glace, perfect. Then....we discovered that the big screen television in the living area did not work. One bar of soap (total) in the bathroom for tub and lavatory. Washcloth and towel shortage. One packet of coffee for the coffeemaker (two of us). Balky parking lot magnetic card. Magnetic key card for the room worked on Day 1, but not on Day 2, and had to be replaced. Staff was very polite and very accommodating and very helpful.
However, we required assistance for issues that never should have been issues. Location was great for our purposes. Hotel was quiet even though there was a pretty boisterous party on Saturday night in one of the private areas. While our problems were aggravating, I would nevertheless recommend the hotel. Good location. Quiet. Clean. Comfortable. Reasonable.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lawyertx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
albert w, Manager at Le Meridien Dallas by the Galleria, responded to this review, 23 May 2014
Dear Guest,
Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the Le Meridien Dallas by the Galleria. As a management team, we take all comments seriously and share them with our staff. I would like to apologize for the problems that you experienced with your stay in regards to the guest room key not working. I am looking into where we fell short in these areas and so that we can come up with a solution to keep from happening in the future. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 May 2014 via mobile

Recently stayed here for a girls weekend/birthday celebration and had a great night. The hotel looks like it was built in the early 80's from the outside but once you step inside the door it is very chic. The lobby is modern and well appointed. Very active during the afternoon and evening. The rooms are quite large with living area with stylish modern furniture. It was interesting that the hotel and guest rooms were decorated in shades of punk, charcoal grays and white. I lived it and was perfect for a girls weekend but I did wonder what a business man would think. The beds, pillows and linens were comfortable but nothing exceptional. The rooms appeared clean or as clean as a hotel can be. Overall it was a great place to stay and I would return.

Stayed May 2014
Helpful?
Thank stacyid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
albert w, Manager at Le Meridien Dallas by the Galleria, responded to this review, 20 May 2014
Dear Guest
Thank you for the positive review of our hotel. We are very happy to know you enjoyed your girls weekend/birthday celebration with us doing your time and at the Le Meridien Dallas Hotel by the Galleria and we hope to see you again very soon for your next stay in Dallas!
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Brecksville, Ohio
2 reviews
Reviewed 16 May 2014

Fantastic Hotel with great service! We really enjoyed our stay at the Le Meridien!! The entire hotel team went out of their way to make sure we had a very good time in Dallas. The rooms seemed newly decorated and very clean.

Green Features: The entire Hotel team was going out of their way to make sure we had a very pleasant stay. They also have a great shuttle service and we did not need a cab during our stay.
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
albert w, Manager at Le Meridien Dallas by the Galleria, responded to this review, 20 May 2014
Dear Guest
Thank you for the positive review of our hotel. We are very happy to know you enjoyed our staff very clean rooms doing your time and at the Le Meridien Dallas Hotel by the Galleria and we hope to see you again very soon for your next stay in Dallas!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Meridien Dallas by the Galleria

Property: Le Meridien Dallas by the Galleria
Address: 13402 Noel Rd, Dallas, TX 75240-5004
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in Dallas
#36 Romantic Hotel in Dallas
#52 Business Hotel in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Meridien Dallas by the Galleria 4*
Number of rooms: 258
Official Description (provided by the hotel):
Encompass all the Dallas Galleria has to offer while staying at Le Méridien Dallas by the Galleria. Our all-suite Dallas Hotel is ideal for leisure, business, and group travelers alike. Our sophisticated Dallas suites accommodations are equipped with Wi-Fi and high-speed internet access, plush robes and inviting beds with 300-thread-count Frette sheets, 42-inch HDTV, iPod stereo, and 24-hour in-room dining.Le Méridien Dallas by the Galleria is nearby many Dallas attractions including the Dallas Art District, American Airlines Center, and Cavanaugh Flight Museum. Known for its bustling business district, the Galleria is also home to many renowned corporations, such as Nordstrom corporate headquarters, and just a short 20 minute ride from the Dallas/Fort Worth International Airport. ... more   less 
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Also Known As:
Le Meridien Dallas By The Galleria Hotel Dallas

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