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“Needs Some Improvement”

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Dallas Marriott City Center
Ranked #25 of 205 Hotels in Dallas
Certificate of Excellence
Reviewed 16 May 2014

We stayed at the Marriott 3 nights on a recent trip to Dallas. This particular Marriott property is in the heart of downtown Dallas. Its huge, and includes an adjacent impressive atrium style shopping and dining mall. The location is great, and the rooms are fine, but you kind of expect that. The hotel concierge and desk staff were particularly helpful. However, there are some service and convenience issues which offset the positives for us. I have seen some of these problems at another Marriott hotel, suggesting to me that some of the issues may be system wide.

First, there is no hotel shuttle service at all. You will need a taxi or pay for a private shuttle van to go anywhere. Taxis are actually a better deal, at least for the airport trips. There is a nearby city train terminal, you can ride all day for a modest daily fee if the train happens to be going where you need to go. If you rent a car, plan on some pricey daily hotel parking fees.

Second, its about $14 a day to use the hotel internet in your room. Who charges for internet anymore? Marriott does.

Third and inexplicably, most of the atrium shops and restaurants on this huge Marriott property are closed on weekends, As a consequence, the lines for the few open food venues are outrageous. Since there isn't anything within walking distance of the hotel, this forces you to the Marriott hotel restaurant/bar. Breakfast there is good, dinner not so much. Service is also a little iffy

Fourth , there seemed to be a distinct lack of control of the premises. During our stay, and among other events, there was an athletic meeting or conference of some sort. Apart from the huge crowd and noise in the lobby, there were groups of teens actually dribbling basketballs in the hotel lobby. Although we had specifically asked for a quiet room at check in (based on a prior review we read), this disruption carried over to our hotel room. The entire hallway outside our room became a party area, with large groups of teens congregated. They actually had pizza delivered and sat on the hallway floor, eating and partying. This activity carried over into the room adjacent to ours.

Marriott's are nice hotels, but they do need to work on providing better services and oversight, at least where I've stayed. They charge enough to be able to provide a little more to their customers. In the future, I will stay at one if I have to.
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Room Tip: Arrange your own transportation.
  • Stayed: April 2014, travelled with friends
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2  Thank FloridaRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas_Marriott, Front Office Manager at Dallas Marriott City Center, responded to this reviewResponded 17 May 2014

Good afternoon FloridaRO,

Thank you for taking the time to share your experience with us; we welcome any feedback that can help us improve the guest experience in the future. I am sorry your time as our guest was less than satisfactory.

Thank you for the positive comments as well. I am glad you enjoyed the rooms and our location. I am happy to hear that the concierge and reception team displayed the service we strive for and our guests have come to expect.

While we do have a security team present at all times, we will absolutely look at scheduling an additional person to keep watch in the instances when there are large youth groups in the hotel. The safety and security of our guests is our top priority and our security team works very hard to ensure an environment that is conducive for both relaxing and productivity. I am truly dissappointed that you were disturbed by one of our groups and we were not able to adequately contain the noise.

It is great that you enjoyed your breakfast in the hotel restaurant but I am sorry dinner did not meet your expectations. If you have a free moment I would really appreciate any particular opportunities you noticed where we could improve your dining experience in the evening.

We do charge for our internet services in order to provide our guests with a secure, fast, and stable connection as well as provide a 24/7 technical support staff. We do offer complimentary wireless in all public areas as well our business center. The charge for internet in the guest rooms is common with most of our large full-service competitors.

Again, thank you so much for your valuable feedback. I know it will prove helpful for planning purposes to prevent these same issues from reoccurring in the future. If I can be of any help in the future, or if you would like to give us any more feedback, please don't hesitate to contact me directly.

Regards,
Chase Chasteen
Rooms Operations Manager
chase.chasteen@marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 13 May 2014 via mobile

I was at this location for one night for a wedding. Rooms were fine. Location is in walking distance of Klyde warren park & the art museum which was a great way to spend a few free hours. Service was slow at the bar. The appetizers we ordered were great. Especially the tempura prawns. We also enjoyed the breakfast buffet & had the most friendly waitress!

  • Stayed: May 2014
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Thank Snlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

I stayed here for the ACS conference in March. The staff was extremely helpful and pleasant. Even though I did not book through ACS, they helped me make the stay extremely comfortable. Room was well equipped and clean.

  • Stayed: March 2014, travelled solo
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Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

This hotel is great for visiting Dallas either with a partners or for business. You should be aware that there isn't much near this hotel so expect to take a cab or use your own vehicle. The rooms are great and the service is exceptional. I did not give this hotel a perfect score because I believe a hotel that charges this much a night should provide free internet, not charge you $14.00 a day to use it in your room; that is just cheap.

  • Stayed: May 2014, travelled on business
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Thank Dcaplan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

For my first stay in downtown Dallas, I chose this Marriott because of its proximity to a DART line stop and the Dallas Museum of Art. Aside from those benefits, there are many other reasons why I would highly recommend this hotel. [Disclosure: I am a Gold level Marriott Reward member].

For your consideration:
(1) The property is within easy walking distance of the Dallas Museum of Art, Nasher Sculpture Center, Crow Collection of Asian Art, Meyerson Symphony Center and Winspear Opera House. If culture is your thing, this would be a great place to stay.
(2) Slightly farther to walk (15-20 mins) are the Dallas World Aquarium, Perot Museum and Sixth Floor Museum.
(3) The hotel actually forms one side of the Plaza of the Americas, with odd number rooms facing Pearl Street and the evens facing the atrium. Because I thought hotel atriums could get noisy at times, I had a room facing Pearl Street. However, I noticed that the atrium seemed to be pretty quiet (closure of the offices and restaurants). Sleep quality was surprisingly good considering that I could see the DART trains from my room. My KING room was super-nice. The room fridge was very quiet.
(4) The fitness center is awesome, among the largest I have ever visited in a hotel of this type. Whether you are into cardio or weight workouts, everything is there for you.
(5) If your Marriott membership can get you access to the Concierge Level, you’ll be pleased to find free food and drink (pour ‘em yourself!) that just might suffice for a nice dinner.

A note about DART travel to/from DFW: program in a little over an hour for the overall trip, which is by rail/shuttle. From the hotel take the Orange train to the “Belt Line” station, which is currently the last stop. From there, you’ll hop a shuttle van that takes you to DFW. I’m told that the Orange line will extend all the way to DFW starting in September, so that will save a little time when that happens. You may want to visit the restroom just before you leave your hotel because there are none at the shuttle station.

Room Tip: The highest and lowest room numbers are farthest from the elevators.
  • Stayed: March 2014, travelled solo
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Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

We stayed here for 3 nights while visiting Dallas and enjoyed our stay. The room was very clean and comfortable, a very large firm bed. Only criticism is the bathroom looks a tad dated and old. Wasn't keen on the shower over the bath as the non slip in the bathtub felt very gritty which makes you think it's dirty when it's not! Good location for exploring central sights, just a short walk away. We didn't eat in hotel but the breakfast looked good. There is a small centre attached to hotel that contains eating places that are good for breakfast / snacks. I think they shut early evening though and only a few open at weekends. Oh one last thing you have to pay extra for wifi which is annoying in this day and age! And valet parking is around $20 a day which we felt was ok although we did see several car parks not too far away for $5..

  • Stayed: April 2014, travelled as a couple
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Thank Sashakins09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

My husband was going to have surgery at Baylor Medical on a Mon. morning. We needed a hotel that would be close and easy to get to by 5:15 am. We called and asked if they could give us a discount due to the nature of our stay. The hotel was able to give us a generous discount. The staff was very helpful and even extended check out time incase we were not able to get checked out at the usual time. Room was clean and well appointed. We were very pleased with the hotel and we thank the staff for being so helpful.

  • Stayed: April 2014, travelled with family
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Thank Mandy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dallas Marriott City Center

Address: 650 North Pearl Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#17 Luxury Hotel in Dallas
#29 Business Hotel in Dallas
#33 Romantic Hotel in Dallas
#40 Family Hotel in Dallas
Price Range: £140 - £319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dallas Marriott City Center 4*
Number of rooms: 405
Official Description (provided by the hotel):
Dallas Marriott City Center is a gorgeous Downtown Dallas hotel offering luxurious accommodations and an ideal location in the vibrant Arts District. Enjoy world-class entertainment, fine dining and exclusive shopping at Neiman Marcus’ flagship store. Visitors will appreciate our Dallas, Texas location near the Nasher Sculpture Center, Plaza of the Americas and Petroleum Club. Back at the hotel, guests are treated to eye popping views of the Downtown skyline, and can experience the radiant energy of our well appointed guestrooms. We are equipped for weddings and events with 14 meeting rooms, including the Plaza Ballroom and the Atrium which offers a soaring 15-story space. ... more   less 
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Also Known As:
Dallas Marriott City Hotel Dallas
Westin Hotel Dallas
Westin Hotel City Center
Westin Dallas
Dallas Westin

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