We stayed at the Marriott 3 nights on a recent trip to Dallas. This particular Marriott property is in the heart of downtown Dallas. Its huge, and includes an adjacent impressive atrium style shopping and dining mall. The location is great, and the rooms are fine, but you kind of expect that. The hotel concierge and desk staff were particularly helpful. However, there are some service and convenience issues which offset the positives for us. I have seen some of these problems at another Marriott hotel, suggesting to me that some of the issues may be system wide.
First, there is no hotel shuttle service at all. You will need a taxi or pay for a private shuttle van to go anywhere. Taxis are actually a better deal, at least for the airport trips. There is a nearby city train terminal, you can ride all day for a modest daily fee if the train happens to be going where you need to go. If you rent a car, plan on some pricey daily hotel parking fees.
Second, its about $14 a day to use the hotel internet in your room. Who charges for internet anymore? Marriott does.
Third and inexplicably, most of the atrium shops and restaurants on this huge Marriott property are closed on weekends, As a consequence, the lines for the few open food venues are outrageous. Since there isn't anything within walking distance of the hotel, this forces you to the Marriott hotel restaurant/bar. Breakfast there is good, dinner not so much. Service is also a little iffy
Fourth , there seemed to be a distinct lack of control of the premises. During our stay, and among other events, there was an athletic meeting or conference of some sort. Apart from the huge crowd and noise in the lobby, there were groups of teens actually dribbling basketballs in the hotel lobby. Although we had specifically asked for a quiet room at check in (based on a prior review we read), this disruption carried over to our hotel room. The entire hallway outside our room became a party area, with large groups of teens congregated. They actually had pizza delivered and sat on the hallway floor, eating and partying. This activity carried over into the room adjacent to ours.
Marriott's are nice hotels, but they do need to work on providing better services and oversight, at least where I've stayed. They charge enough to be able to provide a little more to their customers. In the future, I will stay at one if I have to.
- Official Description (provided by the hotel):
- Dallas Marriott City Center is a gorgeous Downtown Dallas hotel offering luxurious accommodations and an ideal location in the vibrant Arts District. Enjoy world-class entertainment, fine dining and exclusive shopping at Neiman Marcus’ flagship store. Visitors will appreciate our Dallas, Texas location near the Nasher Sculpture Center, Plaza of the Americas and Petroleum Club. Back at the hotel, guests are treated to eye popping views of the Downtown skyline, and can experience the radiant energy of our well appointed guestrooms. We are equipped for weddings and events with 14 meeting rooms, including the Plaza Ballroom and the Atrium which offers a soaring 15-story space. ... more less
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- Also Known As:
- Dallas Marriott City Hotel Dallas
- Westin Hotel Dallas
- Westin Hotel City Center
- Westin Dallas
- Dallas Westin