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NYLO Dallas South Side
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Reviews (640)
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All reviewsrooftop barsoda barloft styleexposed brickindustrial feelinfinity poolcool hotelcool vibebachelorette partyfire pitloved this hotelcomfy bedrestaurants and barsconvention centerupon checkvalet parkingsouthside
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612 - 617 of 640 reviews
Reviewed 24 September 2012

My friends and I were part of hosting a bachelorette party for a friend and from the very start things went wrong! Our rooms were not ready at check in time and we ended up checking in an hour late and not to mention we still had to wait another 30 minutes for the connecting room to be ready once they provided keys for one of the rooms. This caused a delay in our plans and we ended up picking up the bachelorette girl late. During our wait we only got offered champagne but were not offered late check out for the inconvenience! After settleling in the rooms and as 10 girls started getting ready the connecting room power went out and we had to use 1 room, 1 bathroom to get ready. We then received 3 additional keys for 3 additional rooms but decided it was too late to move as we were already running late for dinner and it was provided to us as we were getting ready to leave for dinner. Once we returned to the hotel around 2am we went to the room and water started licking from the only room that we had power and then started pouring water in the room and had to leave the rooms. The hotel front desk then assisted us in moving to the 3 extra rooms however to our surprise when we went to those rooms they were not ready for people to sleep in as it had no sheets, blankets etc. We ended up in the hotel lobby for about 1 hour waiting and were told they only had 3 rooms available but it would not be enough for our party as no pull out beds! The rooms ended up being comped out and the front desk asked for all our names and contact info only! Horrible experience the bachelorette girl ended up going home and a couple of other people around 4am!! After our stay the General Manager did not bother to call each one of us to apologize for the hotels numerous mistakes and horrible experience we had. What good did it do that we provided them with our contact info?! I never had this happened to me! People pay to get good service but I have to say that they did try enough to fix the problems our to accomidate us the way we should have.

Room Tip: Dont get the room right below the pool level
  • Stayed: September 2012, travelled with friends
    • Value
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    • Sleep Quality
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2  Thank Brisia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan_NYLO, Public Relations Manager at NYLO Dallas South Side, responded to this reviewResponded 27 September 2012

Greetings Brisia M.,

I want to personally apologize to you and your friends and for the recent experience at NYLO Dallas South Side. I was made aware of the lighting issue and spoke with Liza regarding supplying 3 additional rooms.
It was never my intent to place you and your friends into incomplete rooms. The leak, we are working to ensure this does not happen again. We did not provide the service in which you and your friends deserved for such a memorable evening. I would like an opportunity to have you all back as my guest here at NYLO Dallas South Side.

Please feel free to contact me directly should you decide to give us a second chance to show you our true service culture.

All the best,
Kirk Richard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2012

I just stayed here this past weekend, and the room was like I was in my own apartment.. The staff was super nice and if they didn't have what you needed they would go out of their way to get it for you. The downstairs bar was super hip and felt like you were in NYC... The upstairs terrace bar had great drinks and apps, and a great view of downtown Dallas and the sunset. The food was awsome for breakfast and lunch.. I would recommend this hotel to anyone wanting to stay at a COOL n HIP hotel that is off the beaten path that is not far away from any of Dallas' fun restaurants and bars..

Erica H

  • Stayed: August 2012, travelled solo
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Thank Erica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan_NYLO, Public Relations Manager at NYLO Dallas South Side, responded to this reviewResponded 11 September 2012

Good Day Erica H.,

Thank you so much for posting your feedback with NYLO Dallas South Side on TripAdvisor. We are very pleased to read that you had a wonderfully delightful stay. We are also happy to hear that you were able to visit us in both the Terrace Bistro & SODA Bar.

We look forward to seeing you again in the near future, and always feel free to contact us directly if you should ever need assistance.

Stay Unique,
Maegan Smith
Social Media Manager
NYLO Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2012

I just stayed for buinsess at the Nylo Southside Dallas, and the room made me feel like I was in my own NYC loft. I highley recommend ayone who has to come to town for buisness or pleasure to stay there. The staff was amazing and very friendly the food was exellent, and the roof top bar and pool has the best view of the city skyline.

Alexander G.

Room Tip: I looked at two of the rooms, and they were both so open high celings and spacious that I have to say any of them would be nice.
  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alexander G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maegan_NYLO, Public Relations Manager at NYLO Dallas South Side, responded to this reviewResponded 29 August 2012

Greetings Alexander G,

Thank you for choosing NYLO Dallas South Side for your most recent visit to downtown Dallas, also thank you for taking the time to share your feedback with us on TripAdvisor. We are pleased to read that your stay with us was a delightful one and am glad that you loved our amenities and were able to enjoy them during your stay with us!

We hope to see you again in the near future, and always feel free to contact us directly if we can ever be of future service.

Stay Unique,
Maegan Smith
Social Media Manager
NYLO Hotels LLC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
Google Translation

Stayed: April 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marisol L, Hotel Manager at NYLO Dallas South Side, responded to this reviewResponded 1 week ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: April 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marisol L, Hotel Manager at NYLO Dallas South Side, responded to this reviewResponded 3 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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