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“Excellent Stay”

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Homewood Suites by Hilton Dallas Downtown
Ranked #16 of 203 Hotels in Dallas
Certificate of Excellence
Dallas, United States
1 review
“Excellent Stay”
Reviewed 12 December 2013

I am in the hospitality industry and was "wowed" by my stay and experience in the hotel. Everything from valet, front desk, security to my room was excellent. I will definitely stay again as well as recommend to my clients as well as friends and family.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 13 December 2013
Vicky W,

Thank you for taking the time to give us a review. We look forward to having your clients stay with us and promise to take good care of them. The biggest compliment is a referral! Thank you again!

Respectfully,

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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806 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Dallas, Texas
1 review
Reviewed 11 December 2013

I stayed at the hotel for two nights during the winter ice storm. The hotel is very new. I believe it just opened. The overall décor of the hotel is new and very clean. The rooms were the same and very large. I believe they are almost as large as a small apartment. The amenities were amazing! With basket ball, fitness center, pool table and a game room I was able to keep my self occupied while being iced in. The staff was very friendly and eager to help with any requests. The location is great as it is in the heart of downtown surrounded by places to go and see. I would definitely stay again and recommend to my clients.

Room Tip: The views of the west side of the hotel are amazing! You can even see the building with the green l...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicki W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 14 December 2013
Vicky W,

We are so pleased to hear that you were able to stay for a few nights and enjoy all that our historic building has to offer. We hope you're able to visit us again soon.

Respectfully,

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DeSoto, Texas
1 review
Reviewed 11 December 2013

I stayed at this location during the recent ice storm in the DFW area. Mindy Dennis and her staff couldn't have been more helpful or accommodating. If I ever need a hotel to stay in while in Downtown Dallas, this will be the hotel I stay in. The room was very clean and comfortable. The bathroom had a fantastic design. I looked forward to returning to this room each of the three nights of my stay. I've already recommended this location to several friends and co-workers.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 14 December 2013
Robert H,

One word... Ditto! When you said "I love this hotel" that's the word that came to mind. We appreciate your kind words and can't wait to have you back soon. Have a great weekend and happy Holidays!

Best Regards,

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 December 2013

Stayed here for one night and just during the time when Dallas was facing severe winter weather. Hotel is great with nice facilities and amenities around. Rooms are clean and huge and somewhat like studio apartments with a small kitchen and an office desk in all their rooms. Friendly staff around from the valet guys to the breakfast ladies to the front desk. Giving it 4 stars just because the ventilation system of the room was too loud. We were waking up everytime it was switching off and on. Though we took it sportingly but it something the hotel maintenance team should take care of. Overall experience was fabulous with the hotel located on the historic "Elm Street" which was witness to the historic 22nd November, 1963 when JFK was assassinated. That historic location is just 4 blocks away. Overall, highly recommend this hotel but they should fix their ventilation systems to make it a bit noise-free. Will stay again here the next time we travel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Akshaya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 14 December 2013
Whacko_1987,

Thank you for taking time to write a Trip Advisor review on our hotel. As "the new kids on the block" we are pleased to hear that our location was convenient to your needs. This is one of our best attributes to our Hilton Family of Brands since we are the only Hilton hotel in Downtown Dallas.

We appreciate the feedback on our central heating and AC units. We will look into options to assist with the noise they create.

We hope to see you in Dallas again soon!

Respectfully,

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 December 2013 via mobile

We stayed at Homewood Suites the for 3 days. The entire staff was friendly. They have a shuttle service which was very convenient. It didn't run one day because the roads were very icy but the drivers were friendly. There are several things to do at this hotel. They have a fitness center and swimming pool in the basement. The indoor basketball court was awesome. We used the indoor theater one night. There was an assortment of foods available for breakfast. We truly enjoyed our stay.

Stayed December 2013, travelled on business
Helpful?
Thank Tmaleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 14 December 2013
Tmaleman,

What a treat for us! A wonderful review with pictures! We always enjoy hearing feedback from our guests and as a new hotel (only opened just 60 days before your review) we feel this is a pat on the backs for each team member for the hard work poured into every detail of the hotel. Thank you for taking the time to post this review. We hope you are able to make it back to Dallas soon!

Happy Holidays!

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 December 2013

We booked this hotel due to its good location. During our 4-day stay, the two front desk staff we talked to was not helpful. When asking for restaurants recommendations, they gave us cold response. They have no change for coin laundry and they do not seem to care or want to help out. Our clothes was wet all night (if we can get the change tomorrow), not to mention the rip-off rate of $2 per washer or dryer (we are NOT in New York, this laundry rate is ridiculous). The heater was loud so we had to turn it off at night. We can also hear DART running.

We have met some good and friendly staff like the valet parking guy and the ladies at the breakfast. However, I don't think I will return to this hotel due to the attitudes of the front desk. It is unfortunate that the staff level at a Hilton hotel was so poor.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank st712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 14 December 2013
St712,

Thank you for leaving a review of you recent stay with us at our property. We are so sorry to hear that you had a less than stellar experience. We always try to do everything that we can to increase guest satisfaction, and we are sorry that we fell short of our normally high standards as well as your expectations. We take your comments very seriously and have passed them along to our team in an effort to ensure that your issues are rectified for future guests. We thank you again for your feedback and hope that the next time you're in town you'll give us another chance and stay with us again.

Best Regards,

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas, United States
1 review
Reviewed 5 December 2013

Nice, new hotel with the kitchen appliances I needed to prepare Thanksgiving dishes, snacks, and meals. The staff were very friendly and helpful. Parking valets provided fast service with a smile. Breakfast and dinner reception were good. Room was comfortable except for very firm sofa.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank June W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 14 December 2013
June W,

Thank you for spending your Thanksgiving with us. We are pleased to hear your experience was so positive and thankful that you took the time to share this with us. We will strive to keep this up in the years to come! We hope to see you again soon.

Respectfully,

Mindy Dennis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Dallas Downtown

Property: Homewood Suites by Hilton Dallas Downtown
Address: 1025 Elm St, Dallas, TX 75202-3113
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 203 Hotels in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Dallas Downtown 3*
Number of rooms: 130
Official Description (provided by the hotel):
a modern, all-suite hotel in downtown Dallas, TXEnjoy warm hospitality and fabulous amenities when you stay at our Dallas extended stay hotel, as well as great connectivity to downtown Dallas via the adjacent DART rail station and the Dallas Underground Pedestrian Network. Set in the heart of downtown Dallas, the Homewood Suites by Hilton® Dallas Downtown, TX hotel is a modern, all-suite hotel that is just a short walk from the West End, the Dallas Convention Center, the Arts District and many shops, restaurants and bars.Feel at home in a spacious studio, one- or two-bedroom suite offering everything you need for a comfortable stay, including complimentary high-speed internet access, HDTVs, wall-to-wall windows offering lots of natural light, a separate living area and a well-equipped kitchen with a full-sized refrigerator. Hold an event at this extended stay downtown Dallas hotel that offers eight flexible meeting rooms, and stay connected with the complimentary business center.Exercise in the complimentary fitness center and swim in the heated indoor pool. Other fantastic amenities at this Dallas hotel include a golf simulator, video game stations, a Home Theater, an indoor half basketball court and a billiards room.Start each morning with a complimentary hot full breakfast and unwind with Evening Dinner and Drinks*, served Monday through Thursday and included in your stay.* Subject to state and local laws. Must be of legal drinking age. ... more   less 
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