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“Great hotel!”

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Homewood Suites by Hilton Dallas Downtown
Ranked #14 of 204 Hotels in Dallas
Certificate of Excellence
New Haven, Missouri
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great hotel!”
Reviewed 5 January 2014

We loved our stay here! Everyone was SO friendly, especially Raul the valet guy who was able to put up with me every time I wanted a cab! Room was BIG! (Corner studio suite) no complaints about our stay!!!!

Room Tip: Corner suite is bigger!
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Megan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 7 January 2014
Megan Q,

Thank you for taking the time to share your positive comments about our hotel. Raul was the first to show me your review even before I received the email alert telling me it was posted. Compliments fuel our team and give them the drive to keep it going no matter how cold it is in Dallas or how busy we are with conventions. From the bottom of my heart I appreciate your kind words! We can't wait to welcome you back again soon. Have a wonderful week!

Respectfully,

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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840 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Houston, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 January 2014

The room requested was unavailable and the staff members seem unwilling to remediate the issue. Some of the staff seemed uptight and didn't care that the situation was going on. As a diamond member, I expect a whole lot more from a hotel especially one located in a Downtown location where many business employees travel too. Although this was a personal trip with family, the stay in the hotel was horrible.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank Tommy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 2 January 2014
Mr. Tommy L,

Thank you for leaving a review of you recent stay with us at our property. These comments help us improve our level of service and as a new property feedback is vital to our growth. We are so sorry to hear that you had a less than stellar experience. We always try to do everything that we can to increase guest satisfaction, and we are sorry that we fell short of our normally high standards as well as your expectations. We take your comments very seriously and have passed them along to our team in an effort to ensure that your issues are rectified for future guests. We thank you again for your feedback and hope that the next time you're in town you'll give us another chance and stay with us again. Please let us know if there is anything we can do for you due to the availablility shortage. We hope you otherwise had a very Happy New Years and hope to see you in 2014.

Respectfully,

Mindy Dennis
General Manager
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Los Angeles, United States
2 reviews
Reviewed 29 December 2013

We had 2 rooms and they were surprisingly large and very attractive. Everything looked new. The kitchen with full size fridge is so great to have, especially with kids. The complimentary food and drinks in the lobby lounge M-Th. is a nice plus with a pool table, a cozy couch and large screen tv. Nice gym and small pool round it all out and a very friendly staff as well. Would definitely stay here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 30 December 2013
Richard G,

All 5 stars! Big high 5's will be given to our team tomorrow in our Team Huddle. We are glad to hear that you were able to enjoy the large fridge and spaciousness of the suite. I'm the oldest of 10 and have an appreciation for these details as well.

We appreciate you taking the time to share your feedback with us about the hotel and look forward to seeing you in 2014!

Happy New Years!

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level 4 Contributor
20 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 December 2013

I originally booked my room because it provided the best price for a central location. But it was more than that. Here goes:

My stay was for two nights, 12/26 to 12/28. I got there before the 3pm check-in, but rather than hold my bags while I kill some time (my initial plan), I was given a room. Check-in took about a minute.

The hotel seems to be newly remodeled, with very few signs of wear in the common areas or room. My room fit my needs perfectly...not bowling me over with opulence, but a source of comfort in an unfamiliar environment. [One note, my room was near the elevators, and there was some elevator noise. I don't mind this, but if you are sensitive to these things, I would suggest that you get a room numbered x10 or above]

The breakfast (every morning) and dinner (only M-Th) were fine. There's a waffle station, as well as the normally expected breakfast foods in the morning. Several juices and coffees...it didn't feel chintzy at all. The trays were refreshed constantly, and there were always two attendants servicing the area. There were two local breweries on tap for cocktail hour, as well as wine. And all of this was free.

Pool table, small pool in the basement, exercise room (about ten machines and free weights) , a business center, a movie room, and a game room. If I was the type of person who wanted to relax in the hotel, there was plenty to do.

The hotel is one block away from a central bus center, the light rail, and the free bus (722). Using only public transportation, I could access just about every place of interest for a tourist (except for Cowboy Stadium) quickly and inexpensively.

As a single traveler, I chose this hotel for price and location. If I was a family with small children, it becomes a no-brainer. The staff was very attentive and projected a sense of abundance, with coloring books for children and a generous attitude for everyone.

Room Tip: Rooms numbered x10 or above will not have elevator noise.
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EatTheBus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 30 December 2013
EatTheBus,

Thank you for taking the time to share your feedback about our hotel. You are right! The lack of wear is due to the fact that we have only been open since October 9th. The details you shared will help future travelers decide on our hotel vs others. Thank you again for helping us end the year with such a strong and positive review. We look forward to seeing you, and hopefully the family, soon!

Happy New Years!

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Forest, IL, United States
1 review
Reviewed 19 December 2013

This was a great place for us to stay, centrally located in the downtown area. The room was super clean, the furnishings and bedding updated and attractive. Love the lobby with the fireplace and a great complimentary breakfast. They also have a meal in the evening but we did not take advantage of that offering. The staff were very hospitable and welcoming. I would definitely stay here again. I am really fussy about hotels and this was certainly fulfilled all my needs

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 30 December 2013
Ken H,

We love hearing such positive reviews from our self proclaimed "Fussy" travelers. Thank you for staying with us. We look forward to seeing you again soon!

Happy New Years!

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 December 2013

I've stayed here for seven straight weeks and it's as good as it gets. The staff is very friendly. This is the only hotel I've ever stayed at that I don't get homesick at. The rooms with floor to ceiling windows are the best.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Taylor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 14 December 2013
Taylor S,

First of all thank you for taking the time to share your review and kind words. This was a nice surprise in our inbox when we woke up this morning! As you know we focus on Extended Stay travelers in Dallas and appreciate your feedback as a 7 week stay guest. We feel this will help future guests make their decision on where to stay after reading your feedback. We hope to see you again soon. Happy Holidays!

Sincerely,

Mindy Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
1 review
Reviewed 12 December 2013

I am in the hospitality industry and was "wowed" by my stay and experience in the hotel. Everything from valet, front desk, security to my room was excellent. I will definitely stay again as well as recommend to my clients as well as friends and family.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mindy D, General Manager at Homewood Suites by Hilton Dallas Downtown, responded to this review, 13 December 2013
Vicky W,

Thank you for taking the time to give us a review. We look forward to having your clients stay with us and promise to take good care of them. The biggest compliment is a referral! Thank you again!

Respectfully,

Mindy Dennis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Dallas Downtown

Property: Homewood Suites by Hilton Dallas Downtown
Address: 1025 Elm St, Dallas, TX 75202-3113
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 204 Hotels in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Dallas Downtown 3*
Number of rooms: 130
Official Description (provided by the hotel):
a modern, all-suite hotel in downtown Dallas, TXEnjoy warm hospitality and fabulous amenities when you stay at our Dallas extended stay hotel, as well as great connectivity to downtown Dallas via the adjacent DART rail station and the Dallas Underground Pedestrian Network. Set in the heart of downtown Dallas, the Homewood Suites by Hilton® Dallas Downtown, TX hotel is a modern, all-suite hotel that is just a short walk from the West End, the Dallas Convention Center, the Arts District and many shops, restaurants and bars.Feel at home in a spacious studio, one- or two-bedroom suite offering everything you need for a comfortable stay, including complimentary high-speed internet access, HDTVs, wall-to-wall windows offering lots of natural light, a separate living area and a well-equipped kitchen with a full-sized refrigerator. Hold an event at this extended stay downtown Dallas hotel that offers eight flexible meeting rooms, and stay connected with the complimentary business center.Exercise in the complimentary fitness center and swim in the heated indoor pool. Other fantastic amenities at this Dallas hotel include a golf simulator, video game stations, a Home Theater, an indoor half basketball court and a billiards room.Start each morning with a complimentary hot full breakfast and unwind with Evening Dinner and Drinks*, served Monday through Thursday and included in your stay.* Subject to state and local laws. Must be of legal drinking age. ... more   less 
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