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W Dallas Victory Hotel
Ranked #48 of 212 Hotels in Dallas
Reviewed 9 July 2011

we been celebrating my wife B-Day, and was looking for something special, I booked a room and was under the impression "it is just another nice place" however, when the hotel management heard about the occasion, we have been given a special treatment, so in one word, amassing, I will recommend and will visit there any time I can.
Thanks for the stuff and especially to Nina Ashmore.
BTW, the Craft restaurant at the first floor is also recommended.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank tzachizeevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 June 2011

First of all, I would like to say that I don't usually complain about customer service, being a very patient person. This time I have no choice. It was the most insulting experience and our corporate group was almost kicked out of the hotel.

I had booked in advance rooms for a business trip – for The Dallas Market International Lighting Show in June. I actually had a preferred rate for that occasion. Somehow, there was a big misunderstanding and when we arrived from Montreal, Canada to the W Hotel in Dallas, they couldn't find our reservation because it was booked the month before....Big misunderstanding....And what I had discussed over the phone with 2 persons for the reservation, was not taken into account....

Anyways, I tried to explain that there was a misunderstanding, that I could not have booked in April for a Show that was happening in June, for which actually I had a special rate.

Jess [-], apparently the front desk manager, supposedly a manager, would not listen and actually almost kicked us out of the hotel claiming it was our problem that he would not help us to either find another hotel our negotiate a rate for our corporate group. It was actually the worst customer service I have ever experienced. There was not an ounce of basic customer service like " We are sorry for what is happening, let me help you find a solution..." . Is it to much to ask from a hotel that is supposed to be highly rated.....

Apparently, another colleague has experience kind of the same thing " Sorry sir, we can’t find your reservation"..... hummm wondering if this is not their way to not honor a corporate rate that would be to low at the time of check-in....

Anyways, it was an awful experience. I did travel a lot in my life, personal and business, and this has never happened to me and honestly, I really don't understand how people like Jess [-] can be employed in a job that requires a basic understanding of what is customer service.

Thank you for those who read my review.
It felt like a duty to inform any future potential W hotel guest.

  • Stayed: June 2011, travelled on business
    • Service
6  Thank BOZZ_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wdallas, General Manager at W Dallas Victory Hotel, responded to this reviewResponded 1 July 2011

Thank you very much for taking the time to give us your feedback.

In reviewing your email I saw that you faced several challenges, and it truly upsets me when we fail to exceed our guests’ expectations.

I apologize for the inconvenience that this may have caused you. After researching this incident further, we did see that your confirmed reservation along with 3 others was set for April 21 – 24. While we would have loved to have accommodated you in June, unfortunately, we were sold out the nights you wanted to stay and did not have any rooms available. We did offer to make arrangements for your group to go to one of our sister properties; however you declined because it did not meet your needs. We would like to see you back to the W Dallas to stay. Please contact me when you decide to do so I can assist with your reservation process.

Warmest,
General Manager - Thomas Caramucci

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2011

I LOVE the W hotel. All of the staff are so professional, and kind! I had everything I needed. It felt like I never had to lift a finger. The best part? the WET DECK! It is so peaceful up there! I've never seen such a beautiful pool on the roof top of a building. They also have the Luminous Envy Tanning Float free to their guests to use! There is also this spa on the 16th floor called bliss that will blow your mind! Amazing Amazing Amazing! I live in Dallas, but I will come to this hotel for a mini vacation over and over!

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank cherbear4009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2011

1. Location - good, next to the AA arena, if you want to walk to downtown, its abt 15 min. Easy drive to and from the expressway, easy to find.
2. Parking - valet, $24, reasonable.
3. Front desk - extremely personable, very efficient. Made reservations in the spa at check-in, gave a couple bottles of water, followed up with a call to make sure that the room was acceptable.
4. Room - spacious, comfortable. Love seat by the window was a nice touch. Bed very comfortable as well. The only issue was the shower. It is half enclosed, and does tend to spill to the floor around, but it was not that big of a deal. I could not get it to be normal warm temperature, it was either too hot or too cold.
5. Swimming pool - on the 16th floor, with bar service, lounge chairs... Amazing for relaxation, not crowded at all in three days that I spent there. Mojitos that the bartender made were pure alcohol! Views as good as it gets in Dallas (there is not much of a view anywhere there).
6. The bar on the 33rd floor - good drinks, very good service, has an outside area with good views and a cool breeze. Dedicated elevator from the lobby.

Overall, definitely a hotel I would stay at again in Dallas.

  • Stayed: June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank 4,865,853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

From the moment I pulled up on the front drive to the moment I left- the hotel and service were FIVE STAR! The bellman even offered to drive me to a nearby restaurant in his own car! as the weather was very warm outside. The room was clean, the lobby lounge service was flawless, the room service was piping hot! EVERYTHING was PERFECT! And trust me, I am a very! very! very! pickey traveler!!!!!!!! I will be back and often! The W Dallas Victory Hotel was AMAZING!

Room Tip: Downtown View
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  • Stayed: June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank SassySteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2011

I'm a business traveller that spends over 200 nights in hotels a year so keep that in mind when reading my reviews.

THE GOOD
I'm actually very surprised about the bad reviews people give about this property. I've been staying here since it opened and usually have not had any problems and the staff has always been friendly. I've stayed at W Hotels all around the world and they are all generally modern and usually attracts a certain scene so people should know what to expect when staying here. Beds are standard W softness, the showers have a strong consistent flow, the pool is exceptional, and the overall finish of the hotel is W quality. My favorite part about this hotel though is the gym. Perfect for business travelers who want to get a decent workout without having to sign up for a gym nearby. Room service is delicious, but also some good dining nearby.

THE BAD
My reservation got bumped recently because of overbooking from the NBA finals. I was obviously not happy about this and called the Director of Revenue Management and really gave it to him. To his credit he took it professionally and apologized which was all I was looking for. They rebooked me at another nearby Starwood hotel and gave me 20K points, and then upgraded me to their nicest suite the next time round.

THE UGLY
None.

  • Stayed: June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mr_Luu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2011

I stayed at The W in Dallas and had the worst experience I've ever had at a hotel; not to mention a "high-end" one.

First off, I booked the fabulous room specifically for the balcony and per the photos on the website I was under the impression the balcony was going to be furnished. The rooms on each side of me had outdoor furniture, but mine didn't.

Second, I was told guest could only bring one outside guest to the pool (see email below). Therefore, I had to completely rearrange the plans for the bachelorette party I was hosting. While we were at the pool we met another bachelorette party of 25 girls- only 4 were staying at the hotel.

Thank you for reaching out to us with your request! a hotel guest is allowed one additional guest to go to Wet (pool)

Warmest,
Nina

Third, after we left the Ghost Bar my friends and I headed back up to the room only to be stopped by "security" and were told only the people staying the room could go up to the room- even though my friends had bags and other items to grab before heading home. So I had to go up and down with each person so they could collect their items; completely unnecessary and inconvenient.

Lastly, we took the Acura car service from the hotel to the restaurant and before the last girl could get fully into the car THE DRIVER STARTED DRIVING OFF. The girl, halfway in and halfway out, had to scream to tell him to stop.

Save yourself time and money and stay at a different hotel

Stayed: June 2011, travelled with friends
7  Thank Amy_Jannise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about W Dallas Victory Hotel

Address: 2440 Victory Park Ln, Dallas, TX 75219-7604
Phone Number:
Region: United States > Texas > Dallas > Oak Lawn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Dallas
#20 Business Hotel in Dallas
#26 Luxury Hotel in Dallas
#35 Romantic Hotel in Dallas
Price Range: £202 - £363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Dallas Victory Hotel 4*
Number of rooms: 252
Official Description (provided by the hotel):
There is simply no better place to hang your hat (cowboy or otherwise) than the W Dallas-Victory. When in Texas, go big-as in bigger, bolder and brasher at W Dallas - Victory. Our unique and subtle touches including lasso sculptures and armadillo skin embellishments will have you saying WOW at every turn. Just minutes from visionary museums and popular festival sites, our Dallas hotel is the perfect choice for leisure and business travelers alike. ... more   less 
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Also Known As:
w Hotels Dallas
w Hotel Dallas Tx

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