My son stayed at the hotel when the hotel was at full capacity and the hotel was unable to deliver the service levels you would expect from a five star hotel the hotel front desk was suppose to call when the room was ready on check in that call never came. We had a surprise package to be delivered upon check in well that was a huge mistake because they forgot to deliver it. On Sunday they had employee appreciation dinner the only problem they forgot they were open for business and service levels fell. I guess we will try ZaZa or Fairmount. Next time
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- Also Known As:
- Ritz-Carlton Dallas Hotel Dallas
- Dallas Ritz Carlton
- Ritz Dallas