I stayed for the first time at this property a few months back, as we travel to Dallas for medical appointments about every three weeks. My first experience was wonderful, I have stayed at many Ritz Carlton's and have high expectations knowing the level of service that is provided and the Dallas property is no exception.
My second stay three weeks later was just as wonderful, but with just a bit of confusion in terms of an upgrade charge, but upon returning home was able to get in contact with the rewards department and therefore then a personal phone call from an assistant at the property itself to resolve the matter.
Since then this particular assistant has been the most exemplary employee at any property that I have ever had the pleasure of staying at. Andrea B. has been a pleasure to communicate with, has been available to help with any requests or questions that I have, and has just generally been a wonderful employee and person to deal with this at this property.
Andrea has gone above and beyond to help in any way she can, has gotten to to know me and my family, and exudes the service level that the Ritz Carlton brand stands for.
I have stayed on the Club Level each and every time for my stay, it is a lovely and serene place to enjoy culinary delights and drinks. Megan makes a mean dirty martini for me and each staff member remembers me by name and welcomes me back in a genuine way.
Even the bellman (Rafael in particular) and Melvin the head valet remember us and welcomes us back with a smile and helpful hand.
The rooms are very spacious and comfortable and always meticulously clean. If you have the chance to stay on the club level and in a suite, it provides additional privacy and space that is appreciated especially when traveling with children.
I always look forward to my stays here and have never been let down. Special thanks to Andrea! The Ritz Carlton is lucky to have such an amazing set of employees.
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- Also Known As:
- Ritz-Carlton Dallas Hotel Dallas
- Dallas Ritz Carlton
- Ritz Dallas