A previous review that I did of this hotel a few years ago was very favourable. We had taken a suite on the 'gold' floor for a wedding. Back to Dallas for another wedding saw us getting a suite on the 6th floor. Upon arrival we discovered a leak in the room meaning that a large chunky of floor was wet through. We let the reception know and they said we could upgrade to the gold floor but we had other family members who wanted to connect to us and that wouldn't be possible. Long story short in a 7 day stay they couldn't even get their act together to sort it. A 45 minute conversation at the end of the week saw a 1 night comp. Not great. Having said that - great location; friendly staff (the barman kept the bar open late on the Saturday); pool is great and a disabled friend of ours said that the amenities were good. Food ok but nothing special. Air con an issue on one whole floor while we were there too - I think it needs some TLC. Anyway, it's a shame that certain aspects let down what could be a great hotel.
- Official Description (provided by the hotel):
- In Texas we do things in a big way, and The Fairmont Dallas is no exception amongst hotels in Dallas, TX. In this modern city of soaring skyscrapers, The Fairmont Dallas luxury hotel sets the standard for style and elegance. With our ideal location in the heart of the Downtown Dallas Arts District, we are situated just moments from incredible fine dining, shopping, arts and world-class entertainment. Newly redesigned luxurious guest rooms and suites offer warm hospitality, modern décor and that special Texas flair for an unrivaled travel experience. Fairmont Gold, an exclusive boutique lifestyle experience, is designed to fulfill the needs of the discerning business executive and leisure traveler, with elite lounge access and all of the comforts of home. Enjoy The Pyramid Restaurant & Bar’s four-star cuisine and a Starbucks conveniently located on the lobby level. ... more less
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- Also Known As:
- The Fairmont Dallas Hotel Dallas
- Fairmont Dallas
- Dallas Fairmont