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“Peace and Quiet!” 4 of 5 bubbles
Review of The Fairmont Dallas

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The Fairmont Dallas
Ranked #17 of 200 Hotels in Dallas
Certificate of Excellence
GreenLeadersGold level
Toronto
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Peace and Quiet!”
4 of 5 bubbles Reviewed 19 August 2014

I stayed at the Fairmont in Dallas for 4 nights in August 2014 for business. I stayed on the 17th floor, and there was not much of a view, but the room was spotless and the bed was super comfy! The front desk staff was helpful and friendly.

I recommend joining their "President's Club" (it's free, and you can sign up online). If you have a President's Club card you get free WIFI and a great free breakfast on the 18th floor ( north tower.)

I would stay here again if I visited Dallas in the future.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank superroadtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, 22 August 2014
Thank you for taking the time to share your comments. We are happy to hear that you had a positive experience during your recent stay on a Fairmont Gold floor, including a "spotless" guest room and complimentary breakfast in the private Fairmont Gold lounge. As you mentioned, guests who are Fairmont President's Club members receive many benefits such as complimentary WiFi access. I will share your kind feedback with our front desk, housekeeping and Fairmont Gold teams. We look forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,817 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (321)
Date | Rating
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English first
San Antonio, Texas
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

Had a one night stay here for a business meeting. The room was well appointed and very comfortable.

The best part of this hotel was the food service. Most meeting/convention food selections are less than stellar. At the Fairmont, the food was superb. Despite being served as a buffet, the selections were fresh and flavorful.

I found the staff friendly and accommodating. The only detraction was the result of my own mistake. I forgot a charging cable for my phone and had to pay an exhorbitant amount for a replacement that would have been $5 in any convenience store.

Given the location and excellent service, I would happily stay here again for business or with my family.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, 22 August 2014
Hello and thank you for sharing your comments! We are delighted that you enjoyed the "superb" cuisine offered during your meeting. The Fairmont Dallas hosts many large conventions and groups and we consistently strive to offer exceptional food and beverage for all events. I am pleased that your guest room accommodations were comfortable and spacious. Whether for business or leisure, we hope you will visit again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaumont, California
Level Contributor
356 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

Our 23rd Floor Room was just delightfully elegant, small but well appointed decorated as a grande dame should be. To add to the excitement there were several hundred beautiful women from Poland and Lithuania staying there for a Mary Kay Cosmetics conference. What fun meeting them! Everyone at the hotel was welcoming and the only sour note is that the valet park would gladly open and hold the door open for my husband, the driver, and wait for me to open my own door or for my husband to walk around and open mine! I was celebrating my birthday while we were there and the hotel manager sent a beautiful bottle of wine and a piece of pastry. We hosted family members for appetizers and drinks in the bar and were delighted at the quality and selection. We will go back.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GJean1565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, 18 August 2014
Thank you for taking the time to share your comments on TripAdvisor. We are honored that you chose The Fairmont Dallas for your birthday celebration! We are pleased that you had the chance to experience our city-center property and that you enjoyed your elegant guest room. We hope that our team helped to create a special memory, and are happy that you enjoyed the bottle of wine and pastry treat. Thank you again for sharing and we hope to have the opportunity to be of service in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Mateo
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 14 August 2014

unreliable staff and rude in my opinion; admit they messed up but then will not do the right thing to correct issue. room was noisy and do not do wake up call as they won't phone you to wake you up; internet service is terrible

  • Stayed July 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, 18 August 2014
Thank you for providing feedback regarding your stay at The Fairmont Dallas. We are disappointed to hear that your experience did not meet your expectations and that you did not receive a wake-up call. This is certainly not indicative of the level of service our hotel typically provides, as our colleagues strive to provide warm, excellent service for guests. I have shared your experience with our hotel leadership team and would like to extend our sincere apologies. We hope to have the opportunity to be of service to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allen
Level Contributor
86 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 14 August 2014

Weekend getaway. Location convenient to local attractions & restaurants. Suite was more room than we needed but very comfortable. Mattress sagged a little. Ate breakfast both mornings at Pyramid Grill. Food & service was very good.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Kevin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, 18 August 2014
Hello and thank you for sharing feedback regarding your weekend getaway at The Fairmont Dallas on TripAdvisor. We are pleased that your suite was pleasant and that you enjoyed the hotel's convenient city-center location. We are happy to hear that you enjoyed The Pyramid Restaurant's cuisine and warm service. Thank you again for your comments and we hope that you will visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
1 review
5 of 5 bubbles Reviewed 13 August 2014

The Fairmont Dallas is a fabulous hotel to stay in while in the Dallas area. The staff are extremely friendly, room was very comfortable, and the location is unbeatable. I will probably ask to not have a pool view during the summer because the noise from movie nights (which we enjoyed) was a tad bit distracting when trying to go to bed.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank GonzalesTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, 18 August 2014
Hello and thank you for sharing your comments! We are delighted that you had the chance to experience our city-center hotel and that you thought it was fabulous. I am pleased to hear that our colleagues provided excellent service, and that you enjoyed your guest room accommodations. We hope that you will visit The Fairmont Dallas again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque
1 review
5 of 5 bubbles Reviewed 12 August 2014

After completing a business trip in East Texas i stayed over at the Dallas Fairmont before a next day flight. I was upgraded to a suite and a lovely fruit and cheese tray were laid out as i settled in. The sweltering Dallas heat made this hotel a perfect cool retreat. The pool is lovely and quiet on a Saturday morning. The food in the Pyramid Bar and in the Grill was delicious and innovative. It was hard to leave and i dEfinitely will return.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, 23 September 2014
Hello and thank you for your feedback. We are thrilled that you enjoyed your stay at our hotel and were comfortable in your spacious guest room accommodations. I'm pleased that you were able to experience our luxurious rooftop pool. With a great view of the city skyline, the pool is popular with guests. Thank you, again, for your feedback and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Fairmont Dallas

Property: The Fairmont Dallas
Address: 1717 N Akard St, Dallas, TX 75201-2301
Phone Number:
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Dallas
#8 Family Hotel in Dallas
#9 Romantic Hotel in Dallas
#13 Business Hotel in Dallas
#14 Luxury Hotel in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Fairmont Dallas 4*
Number of rooms: 545
Official Description (provided by the hotel):
In Texas we do things in a big way, and The Fairmont Dallas is no exception amongst hotels in Dallas, TX. In this modern city of soaring skyscrapers, The Fairmont Dallas luxury hotel sets the standard for style and elegance. With our ideal location in the heart of the Downtown Dallas Arts District, we are situated just moments from incredible fine dining, shopping, arts and world-class entertainment. Newly redesigned luxurious guest rooms and suites offer warm hospitality, modern décor and that special Texas flair for an unrivaled travel experience. Fairmont Gold, an exclusive boutique lifestyle experience, is designed to fulfill the needs of the discerning business executive and leisure traveler, with elite lounge access and all of the comforts of home. Enjoy The Pyramid Restaurant & Bar’s four-star cuisine and a Starbucks conveniently located on the lobby level. ... more   less 
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Also Known As:
The Fairmont Dallas Hotel Dallas
Fairmont Dallas
Dallas Fairmont

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