We stayed at the Indigo for 6 nights while in town for a convention. Six nights is a pretty good sampling of how a hotel operates. I know this hotel has some good reviews however Based on my 6 nights I will never, ever again stay at this hotel. If you happen to read this, take my advice and book someplace else. Any place else would be an upgrade.
Our reservation was for multiple people arriving at different times during the week. As our party checked in and checked out the front desk personal was always confused. They couldn't find the reservation, had the reservations under a different name etc. Each time we referenced the rooms the were confused.
On our way into town we called and asked about parking. The valet said to come to the front of the hotel and they would give us a ticket to park in a lot a block away, which we did. For that service they charged us $60 per day. Mind you they didn't valet our car. All they did for the $60 per day was direct us to a public lot. On the third day we checked into the lot and found that the daily charge to park there was $15. They directed us to a public lot and charged us $60 per day! When we checked out and had parking charges of $300 the front desk personal were unable to remove the charge and directed us to call another department. As of this writing I don't know if the charge has been reversed.
We ate every breakfast at the restaurant and the service was absolutely horrible. It was the same couple of people helping us every morning and not only did they not acknowledge us but the service seemed to get worse as the week went on. They forgot to bring waters and often we had to ask for a refill on water. The diet coke tasted bad and at one point was undrinkable. We had to send it back and buy a bottle from the front desk. Of course they charged us for both. I have no idea who was working the kitchen but breakfast took over an hour every day and it wasn't even busy. Painfully slow. On one occasion someone in our party ordered a ham and cheese omelet. They were out of ham so on their own they substituted turkey, peppers mushrooms and onion. You order a ham and cheese omelet and you get a turkey cheese, peppers and onion omelet. Go figure. Since we were already at an hour at this point for breakfast we didn't have time to send it back. i overhead someone asking the front desk where else they could go for quick breakfast. It made me laugh.
If all of this wasn't enough the hotel lobby smelled like a sewer. Each time you walked in it was the worst smell you can imagine. After talking to a hotel employee they told us the problem has been ongoing for months and they couldn't find the problem. He also said the owner is "cheap" and probably doesn't want to spend the money to get it fixed.
Oh, and one night the entire phone system and internet went down for the entire evening and morning.
There are a lot of homeless people near the Hotel and if you are female walking to the parking lot (where they charge you $60 a day) could be a bit scary. I don't know if all of downtown Dallas is this way or just the area around the Indigo. Inquire about that when you are researching other hotels to stay in rather than this one.
My advice. Stay someplace else.
- Official Description (provided by the hotel):
- Hotel Indigo Dallas Downtown is a registered historic landmark property that was designed to offer a boutique hotel oasis in the heart of Downtown Dallas. We are within walking distance from business, entertainment, dining, shopping and world class arts that Dallas has to offer. We provide complimentary shuttle to Downtown and Uptown Dallas. ... more less
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- Also Known As:
- Hotel Indigo Dallas
- Dallas Hotel Indigo