From the moment we checked in I knew this was not going to be a pleasant stay.... My corporate office booked our (there were two of us traveling together) rooms back in March 2014 and paid for our stay for the week. We received our confirmation and to our surprise when we arrived the rooms were not paid. The front desk young lady told us she would have to charge us one day until things get sorted out. I was ok with that so I gave her our corporate office travel arranger's name and number. Well first of all that process took longer than we expected and we were tired from the plane ride and hungry. Later that evening my personal credit card sent me an alert stating $1,000.00 some odd dollars was being charged to my account. from the hotel. Naturally I was a bit concern since I was told she was only going to charge me for one night stay. The next day after we returned from class we stopped by the desk and a different front desk attendant was working. We explained the problem to her and it appeared no one contacted our office to straighten the mix up. At that point we were furious and asked to speak to the manager. She explained to us why the card that was used from our office didn't work because it was a Amex ghost card and your hotel required a copy of the front and back of the card when paying by phone. I don't know who took the reservations from our travel arrangers but it sounds like this was not explained to her. Next subject - I was not impressed with my room. My view was facing another part of your building so I couldn't enjoy nature daylight for fear of someone looking into my room since the building was very close. The closet was inside the bathroom so to access it you had to close the bathroom door each time. I ended up leaving the ironing board out in the middle of the floor since I was not about to go through that everyday. There were no dressers so I had to leave my things in my suitcase. I was going to put it on the shelf but it was dirty. The door lock and security latch was weak and I didn't really feel secure. The gap under door was so high the light from the hall shine through (I guess that was your night light). Sliding the newspaper under door scared the crap out of me. Perhaps they should consider just leaving it outside your door. In my previous job I've traveled and stayed at several hotels. I must say I rate this as the worst experience for a downtown hotel and would not recommend it to my worst enemy. Signed A truly unhappy customer.
- Official Description (provided by the hotel):
- Hotel Indigo Dallas Downtown is a registered historic landmark property that was designed to offer a boutique hotel oasis in the heart of Downtown Dallas. We are within walking distance from business, entertainment, dining, shopping and world class arts that Dallas has to offer. We provide complimentary shuttle to Downtown and Uptown Dallas. ... more less
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- Also Known As:
- Hotel Indigo Dallas
- Dallas Hotel Indigo