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“Just OK - Needs some 'Attention to Detail'”

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Doubletree Dallas Near the Galleria
Ranked #70 of 203 Hotels in Dallas
Nashville, Tennessee
Level Contributor
64 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Just OK - Needs some 'Attention to Detail'”
Reviewed 3 July 2013

First off, I'm a HHonors Gold member, so I spend a ridiculous amount of my life in Hilton properties. I know how to spot a great one and a not so hot one. This one falls more to the 'not so hot' column.

First, check-in was prompt and polite. The young lady gave me a pass to the executive lounge even though there weren't any rooms available there - sweet! The lobby is an atrium-style with a nice bar area featuring some really great happy hour deals.

But, when I got off the elevator to go to my room, I started to get a little nervous. There were room service trays everywhere - and they were still there the next morning. The room was pretty standard Doubletree - nice bedding (although I could feel some springs in the mattress), nice TV, good sized work area. The bathroom was a tad on the small size, and it was definitely showing its age - cracked tiles, water damaged wallpaper, ancient fixtures, etc. But, everything was quite clean.

The rest of the hotel is fine - the fitness facility is actually quite nice. One big uh-oh, though - my water glass at breakfast had a huge blob of butter on the INSIDE of the glass. Totally nasty!

Net, I'd pass on a return visit.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (63)
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English first
CArlsbad, NM
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2013

This is a good hotel and the rates are reasonable. It is well located. Only problem was a lack of promised refrigerators, one of which would have been helpful since we are both diabetics. The Hotel is clean, service is good and service people are helpful. The restaurant has a good breakfast buffet at a reasonable price. There is ample parking and the security is good.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank pagsnm32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hengelo, Overijssel, Netherlands
Level Contributor
132 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 June 2013

We stayed for the first time in this hotel in Dallas. The hotel has free parking and was due to roadwork still easy to find. Hopefully they finish the roadwork fast because it is very busy on the roads around the hotel. Accessing the Interstate was not easy.
The hotel however was good, lots of space in the room. The staff was friendly and the checkin proces was swift with a cooky :-). Price was very good, no breakfast included.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdwinOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2013

We enjoyed our stay here, the staff was very helpful and friendly.
The beds were very comfortable but, the pillows are way to small!
Our room was very clean and the air worked great!.
They do have a lot of construction in the area but it wasn't a problem.
The blackout curtains are great!
We had a mother daughter weekend and felt safe the entire time.
They have a security guard driving through the parking lot all night.
We would stay here again and hope they purchase some much larger pillows.
Cookies were delish!!!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebeccafromok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewiston, United States
1 review
Reviewed 26 June 2013

Staff was very helpful over all. Rooms were very nice and clean. Liked the hotel very much just was disappointed with some of the buffet dishes not being as clean as I would l expect. That was the ONLY negative in our whole experience

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Launy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 June 2013

I enjoyed my stay here very much, the staff was excellent, the room was clean and comfortable. The hotel would've normally been very easy to get to, but there was quite a bit of road construction (At no fault of the hotel, of course.) I stayed here 3 nights and the third night there was a party by the room that got a little rowdy around 3a, I called the staff and they came up immediately. I would stay here again and recommend to anyone staying in the Dallas area.

Room Tip: Don't forget to ask for a warm cookie when you check in!
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, United States
1 review
Reviewed 14 June 2013

many double trees in this area but this one (by the galleria - not near the galleria) has nice rooms/suites, spacious lobby for events, clean outdoor pool, and very nice bar/restaurant staff. there are no "freebies," like continental breakfast, - which is a bummer - except the warm cookie upon check-in.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree Dallas Near the Galleria

Property: Doubletree Dallas Near the Galleria
Address: 4099 Valley View Ln, Dallas, TX 75244-5002
Phone Number:
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Dallas
#39 Romantic Hotel in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Dallas Near the Galleria 3.5*
Number of rooms: 290
Official Description (provided by the hotel):
Located in North Dallas 1 mile from Galleria Mall. 10 story luxury hotel with beautiful atrium and three concierge floors. ... more   less 
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Also Known As:
Doubletree Dallas Near The Galleria Hotel Dallas

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