So...my husband and I arrive for our anniversary weekend. Immediately upon entering the very newly decorated, modern, yet attractive lobby, we are stuck in line behind ten people waiting to check in. There's only two desk clerks checking in people for the entire hotel.
Finally, we check in. Enter elevator (very old.) I make it inside the room and begin to inspect. First I notice the bathroom was extremely small but doable. The room is small period. I look for the "bliss products" promised to me in my reservation which clearly stated "stocked with bliss products." There were None! I call guest services eh about five times and no one answers. I call again a hour later NO ANSWER! I call at 2am and was told they don't carry the product but was to busy to look into it at the moment.
We leave get food and return. Looking for outlets to charge our devices. Hmm...there are none surrounding the room and in fact the only ones were in the bathroom and on the desk!
BREAKFAST- your average eggs, pancakes, can't elope, sausage links, and bagels. Nothing to pay extra for!!
I call guest services for again asking for check out time later on that night (weekend reservation,) I get no answer again. I ask for a late check out and was told NO because the hotel was booked.
Overall bad experience and in fact I have received better service at motel 6. Never again will I stay at this hotel, the service was horrible. Only nice thing to say is that it looked nice on the outside. Oh and btw, it's not secured, anyone can walk in at anytime.
- Official Description (provided by the hotel):
- Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more less
- Reservation Options:
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- Also Known As:
- Dallas Sheraton