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“business trip”

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Crowne Plaza Hotel Dallas Downtown
Ranked #128 of 203 Hotels in Dallas
Williston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“business trip”
Reviewed 30 July 2012

After a slow check-in the staff were very friendly and always eager to help. The restaurant staff were fantastic - we showed up 30 minutes before opening but they allowed us in and immediately served us! The food was great and moderately priced. Bathrooms in the rooms could use some updating, but overall rooms were comfortable. The two shuttle drivers, Walter and Charles, were so friendly and went out of their way to make sure we got to where we needed to be on time. Special thanks to Walter - you went above and beyond - You Rock!

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KathyM5570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 15 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
Date | Rating
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English first
Houston, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 July 2012

I have stayed here three times in the last month. I do business in Dallas. I find the service by the staff to be above average, but the hotel rooms need improvement. My desk chair looked kind of ratty and worn. The decor pillows need to be revamped or taken out of the rooms. Daily cleaning is somewhat minimal, but I am not a messy person. The area around the hotel is suspect and the police are frequently making arrests. It gets lots of tourists and the price seems to fit the lower end budget. The bar is nice and always a friendly person to serve you. The clientele is really a mixed crowd. I've stayed at other crown plazas and really had a comfortable stay. This hotel needs some work in the rooms. On the weekend nights, the hotel bar turns into a nightclub which I can't stand. The crowd gets pretty lit and they are not Dallas's finest. Not a pretty site. I'm looking for another hotel to stay at to have a more subdued but comfortable stay.

Room Tip: Get a room on a higher level to avoid the riff raff and noise.
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 13 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 25 July 2012

I was in town visiting with my familiy for a wedding. I enjoyed the hotel very much and the staff was extremly friendly. It was in a very good location for us to get to everything. Although I didnt like the fact I had to pay for parking but I here Downtown Dallas is all like that. But for the price i paid i will deal with it. Will recommend.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bsaad0057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 13 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterbury, Connecticut
Level Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 July 2012

We have stayed at this hotel through various names for the past 12 years.
The location is great close to the Dallas Convention Center, restaurants, rail and bus station.
Due to not being on our corporate bus route we had to work with the hotel shuttle vans.
The two drivers Charles and Walter went out of their way to get us where we had to go and on time.
The restaurant food is very good and reasonable prices for the breakfast and lunch buffets.
As a Priority Club member they make sure you are recognized and rewarded.

Room Tip: If there over a weekend you may want a higher floor room due to the dance club in the bar area. We...
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djfred49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 15 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 23 July 2012

Hotel is downtown so u get some of the usual "interesting characters" outside, and of course u have to pay for parking. The rooms were very clean and the staff was great. They made me feel like they cared about me. Way to go Crown!!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bseeleyphx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 13 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 21 July 2012

The staff was great help me with all my questions! Bathrooms little small for my taste.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snow1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 13 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
2 reviews
Reviewed 20 July 2012

I was travelling on business and really appreciated the excellent customer service from the staff upon my arrival. The rooms were nice and spacious and my stay was great. I will be staying at this hotel again.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NSSSR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 13 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 203 Hotels in Dallas
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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