Terrible experience in this property. The hotel is old, although well located. Staff seems to be not very happy working there, you can feel the vibe when you have to interact with front desk. I't more like they do you a favor answering inquiries or even checking in.
The real trouble and test to the staff was after an electrical fire occured. Hotel was obviously evacuated and closed down. I was in Dallas with my two kids and arrived late that saturday night after a long day touristing around. They sent us to an alternate hotel fronm the same ICH Group, which was already fully booked, so we had to go back and then sent to a Sheraton. Much nicer and at the same rate.
Hotel did not reimburse a dime, for the trouble at least, not even a sorry note, please come back. They charged 100%. I complained the lack of communication, for sending us at midnight to a hotel with no occupancy (of their own Group), with two small kids... Staff was very cocky, telling me I was lucky to get a good alternate hotel and that it was my problem from then on...
I'd recommend 1000 times over Sheraton dowtown for the same rates this Crowne Plaza hotel has. Unsafe, unprofessional, Old, smelly (carpets smell).
- Official Description (provided by the hotel):
- Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more less
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- Also Known As:
- Dallas West End Hotel
- West End Hotel Dallas
- West End Dallas