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Crowne Plaza Hotel Dallas Downtown
Ranked #131 of 207 Hotels in Dallas
Reviewed 6 March 2013

This wad the best stay i had... the staff was great.. the rooms was good am was very clean. I had breakfast is was great.. Amanda was the server she was very nice.. she show our girls how to do a look we need.. i Will come back soon.. it was a great stay.

  • Stayed: March 2013
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Thank anthonylilman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 12 March 2013

Dear anthonylilman
Thank you for your kind review and for choosing to stay with us! We hope you will be back again soon.
Kind Regards,
Deanna

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971 - 977 of 1,352 reviews

Reviewed 5 March 2013

The front desk staff was awesome. Kandy and Zach were extremely friendly and made the check-in process a breeze. The hotel has a great location with lots of attractions near by. I really enjoyed my stay in Dallas.

  • Stayed: March 2013, travelled on business
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Thank Brad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 12 March 2013

Dear Brad M
Thank you for your great comments! Zach and Kandy will love to hear you enjoyed your stay and the city!
Come back soon!
Deanna

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Reviewed 5 March 2013

Hotel and Staff are absolutly excellent. FD supervisor Ingrid Dionisio truely knows how to manage. Customer service is still practiced well here in a time where many companies forget who the customer is.

  • Stayed: February 2013, travelled with family
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Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 12 March 2013

Dear Steve R
Thanks for choosing our hotel and thank you for such great feeback! We are pleased to know you felt well taken care of. Please come back to visit soon.
Sincerely,
Deanna

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Reviewed 5 March 2013

So if you read my review for Best Western in Dallas, you will see that this is the hotel that Jennifer from hotels.com got us into. Can I just say how helpful, friendly and amazing our stay was here! We were in town for a HUGE cheerleading competition and I relied on the reviews from this website when I booked our first hotel. I never thought we would find a place to move to but so thankful we were able to get a room here for a decent price! We were able to take back the rental car as we were within walking distance to the convention center and the breakfast buffet that was included in our room was great too. Will stay here again. Oh, and the housekeeping staff was so honest she didn't take the money I left her for a tip!

  • Stayed: March 2013, travelled with family
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Thank irishgirl8191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 12 March 2013

Dear irishgirl8191
We are so pleased Jennifer sent you to us! I'm glad you found it so convenient for your trip and hope you will remember us in your future trips to Dallas. Thank you for taking the time to give us your feedback.
Kind Regards,
Deanna

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Reviewed 4 March 2013

We had a great stay at the crowne plaza in Dallas TX off elm street. The rooms were nice, the hotel staff was super and the food at the hotel was great. Bar was staffed nicely. We will be staying here again in the future for sure. Lots to see in this area as well.

  • Stayed: March 2013, travelled with family
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Thank ken s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 12 January 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

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Reviewed 27 February 2013

We took a quick family trip to Dallas and enjoyed this hotel. The staff was very helpful, clean rooms, great breakfast buffet, and convenient location. We walked to the aquarium and enjoyed visiting the Dallas Farmer's Market.

  • Stayed: February 2013, travelled with family
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1  Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 28 February 2013

Dear Laura R
Thank you so much for taking time out to give us your feedback. I'm so glad to hear you enjoyed your visit to Dallas. We do hope you will come back again soon! Have a great weekend!
Deanna

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Reviewed 26 February 2013

Terrible experience in this property. The hotel is old, although well located. Staff seems to be not very happy working there, you can feel the vibe when you have to interact with front desk. I't more like they do you a favor answering inquiries or even checking in.
The real trouble and test to the staff was after an electrical fire occured. Hotel was obviously evacuated and closed down. I was in Dallas with my two kids and arrived late that saturday night after a long day touristing around. They sent us to an alternate hotel fronm the same ICH Group, which was already fully booked, so we had to go back and then sent to a Sheraton. Much nicer and at the same rate.
Hotel did not reimburse a dime, for the trouble at least, not even a sorry note, please come back. They charged 100%. I complained the lack of communication, for sending us at midnight to a hotel with no occupancy (of their own Group), with two small kids... Staff was very cocky, telling me I was lucky to get a good alternate hotel and that it was my problem from then on...
I'd recommend 1000 times over Sheraton dowtown for the same rates this Crowne Plaza hotel has. Unsafe, unprofessional, Old, smelly (carpets smell).

  • Stayed: December 2012, travelled with family
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1  Thank Armando G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deanna P, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 28 February 2013

Dear Armando G
I am very sorry for the inconveniences you suffered from this experience. I'd like the opportunity to speak with you directly to see how we may make it right for you. Thank you for taking the time to give us your feedback.
Sincerely,
Deanna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #131 of 207 Hotels in Dallas
Price Range: £90 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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