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“Enjoyed the stay”

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Crowne Plaza Hotel Dallas Downtown
Ranked #128 of 201 Hotels in Dallas
Carthage, Mississippi
Level Contributor
3 reviews
“Enjoyed the stay”
4 of 5 bubbles Reviewed 7 November 2013

Charles was very helpful with the shuttle rides. Very friendly. Room was nice. Loved the view of the lights at night. Nice location with parks in walking distance. Enjoyed the food in the restaurant. Staff was friendly. Service was a little slow, but the ambience was nice and we had time to talk about work while we waited. The food was really good and the servings sizes were huge. Check-in and check-out service was good. Staff seemed a little distracted, but overall they were nice. Used the computer room and that was a nice feature. Staff helped out with that since the printer was broken.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Rebekah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanna G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 14 January 2014
Rebekah,

Thank you for taking the time to share your experience at the Crowne Plaza Dallas Downtown with us. We appreciate the feedback from our valued guests, such as yourself, and take great pride in the associates who were able to make your stay a memorable one.

We have shared the detailed review from your visit with our operations team, and will use it to enhance the quality of future guest interactions. Your comments enable us the unique opportunity to view our staff and property through a guests's perspective and are the ultimate measure of our success. The finest compliment we can receive is to hear that our guests had a pleasant stay, and that our staff members were able to create memorable interactions for them.

Once again, thank you for making us your choice for hotel accommodations in downtown Dallas - we hope to see you again soon!

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,212 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
Date | Rating
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English first
York, United Kingdom
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 5 November 2013

We found the hotel, eventually, sat nav not great! Staff were mainly friendly except one chap, Receptionist, who gave me the third degree when my key card wouldn't work! I understand he needed to ensure I was actually who I said I was and that I was staying there, however, asking me to recite my home address in main reception, whilst in my pool wear, could definitely have been dealt with better. My other criticism with Reception is not one of them could help me with my bill or room rate on any of the three nights we stayed and it took two phone calls whilst still in the States and untold mails once I returned to get an answer.
The room was ok, small and not as nice as other chains in Texas on a similar rate. Pool side was good although only three sunbeds, not like the pictures! Once we tracked down a member of staff though, he found us two in a store.
NB if you book through booking,com and it says Total Price for your stay $*** apparently this is not the case!

  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Sarah1523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanna G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 8 November 2013
Dear Sarah1523

I would first like to apologize for not being able to correct or help you with your bill. This is a task that anyone should be able to help with. I have training to do with my team. Your business is appreciated and we hope that you do return next time in Dallas. Thank you for writing this review.

Sincerely
Chuck Hernandez
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Seminole, Florida
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 29 October 2013

It's like you can't put your finger on it, but it just wasn't right. Back in the day this place was probably THE place to be, but not today. Oh, sure, clean and comfortable but you usually want a little more from a CP. The room rates were reasonable, so that's kind of a saving grace, but the restaurant/bar pricing was that of another place - a fine place, which it really wasn't. Oh, they do have the shuttle which runs you around downtown and that's always a plus for me!

Room Tip: Well, they said they upgraded me to a city view, so that must mean something...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brett b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanna G, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 1 November 2013
Dear Brett B

I apologize that we did not successfully meet your expectations for your stay. Our goal is that everyone has a successful visit with us. We will use your review to make ourselves better.

Sincerely
Chuck Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
1 review
5 of 5 bubbles Reviewed 26 October 2013

We wanted to say thank you very much for the personal help that Stacey and Michael were on our most recent trip to Dallas. Being a senior citizen in a big city with can be stressful. They guided us through to the hotel until we arrived at the front door. We are truly thankful. Mom says the Philly Cheese steak was soooooooooooo good

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe and Margare... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanna G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 14 January 2014
Dear Joe and Margaret,


Thank you for sharing the delightful experience you had during your stay at the Crowne Plaza Dallas Downtown!

Hearing about staff members who have gone above and beyond to make our guests feel at home is truly music to our ears. We are fortunate to have Stacey and Michael as members of our team, and are very pleased to hear that they were able to make your stay an enjoyable one.

We appreciate that you have a choice when booking your hotel accommodations, and appreciate the time you spent with us during your trip to Dallas. We look forward to seeing you again during a future visit!

Respectfully,

Shanna Gray
Hotel Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Intercourse, Pennsylvania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 26 October 2013

By crowns plaza standards, this one is below average. Everything was fine, but nothing was remarkable if that makes sense. Room service, beds, decor, staff were all average. For the price and location, I would recommend. Internet service was above average. My pet peeve, which is there front desk not communicating my late checkout time (I'm IHG platinum) to the housekeeping staff. No less than three times, I was bothered by housekeeping prior to my 2 pm checkout.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BryansJourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanna G, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 1 November 2013
Dear BryansJourneys

Thanks for taking the time to review our hotel. We can get better and I will work on the communication to our housekeeping department. As a Plat IHG Rewards Member we know you are a seasoned traveler and the details are what make a difference. Please try us again in the future.

Sincerely
Chuck Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alamo, Texas
1 review
4 of 5 bubbles Reviewed 25 October 2013

If your staying downtown this hotel is well located. Check in was quick Staff was very very friendly. Stayed 1 night. Hotel might need some renovation but for a quick overnight stay is perfect. Didn't get to spend much time in the hotel. Beds were okay. Breakfast was good.

Walking distance to JFK 6TH floor Museum.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanna G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 14 January 2014
John F,

Thank you for taking the time to share your experience at the Crowne Plaza Dallas Downtown!

We are pleased to hear that you had a positive experience during your trip to downtown Dallas, and sincerely appreciate your feedback as it enables our team to grow and improve upon the quality of future guest experiences. It would be our pleasure to be your choice of accommodations during your next trip to the area.

Regards,

Shanna Gray
Hotel Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vestal, New York, United States
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 22 October 2013

Seriously disappointed in this hotel. Cannot understand why none of the rooms have bathroom vent fans. Every time someone showers the entire rooms becomes a sauna and condensation forms on everything! I stayed for a convention and spoke with MANY people who were also staying here and they all had the same problem. There was mold growing in and around the a/c vent in our room. The shower had mold in it. The room smelled like mildew. It was actually so bad it smelled like a cat had sprayed. But for needing the be in this hotel for the convention I would have never stayed a single night. Absolutely gross. To make it worse our housekeeping was a joke. One day housekeeping never showed up. Got back to the room at 5 and beds were unmade and room not tidied. Called front desk, was told someone would be right up, went to dinner. Got back almost three hours later and still no housekeeping! I could go on and on about the lack of cleaning...but seriously, why are you still reading this review? So many more hotels in downtown Dallas to choose from.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanna G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 24 October 2013
Dear Jennifer V

First I would like to apologize for the inconvenience and I would like to talk to you to get more information about your room. You are very right about the level of competition in downtown. We must improve and your review will help us get better. Thank you for taking the time to write this review.
Please contact me at chernandez@crownedallas.com or call at 214-742-5678 ext 303.

Sincerely
Chuck Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 201 Hotels in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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