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“Great place to stay”

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Crowne Plaza Hotel Dallas Downtown
Ranked #127 of 204 Hotels in Dallas
La Jolla, California
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place to stay”
Reviewed 4 June 2014

I was here in May on a business trip and the hotel and staff are wonderful!!! The room is clean, quiet and comfortable! Peggy and Aaron were so helpful at the front desk. The bed was very comfortable and clean. I couldn't be more pleased!!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank LTBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 9 June 2014
Thank you for sharing your experience here! I couldn't be happier to hear that you felt right at home with us when you were in Dallas. I'll be sure to pass along your kind words to Peggy and Aaron -- they'll be thrilled to know they made such a difference. Until next time!

Happy travels,
Armando, Front Office Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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San Diego, California
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 June 2014

Stayed here on a business trip and it was excellent!! The people at the front desk were so kind and helpful. I felt like a valued guest! Peggy, Dale, Aaron and Ashley were the best!! The room is clean and comfortable.The bed is wonderful!! Couldn't be happier!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lori760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 8 June 2014
A "home away from home" is exactly what we're striving to provide, so we couldn't be happier to hear that's what you got, Lori. You have my word that I'll pass along your compliments to my team. We feel lucky to have such a hard-working bunch here, so I appreciate you taking the time to give them all a shout out! We'll look forward to welcoming you back the next time you're in Dallas!

Happy travels,
Armando, Front Office Manager
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East Brunswick, New Jersey
Level 5 Contributor
77 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 June 2014

I am a big fan of IHG hotels and have had great experiences with them. This hotel did not meet the standards that I have come to expect from IHG.

The decor in the hotel is very tired and is need of an update. The furniture in the room was worn and beat up.

There was no alarm clock in the room and after asking for one, it never made it to the room and I stayed there for 5 nights.

The toilet seat was not at the proper fit for the bowl. It was too large. The toilet kept running after it was flushed. I requested this be fixed and it never was.

The amenities kit that I am accustomed to receiving in Crowne Plazas was never presented.

I will give the hotel positives for being clean and for being easily accessible to downtown Dallas.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank PaulEBNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 5 June 2014
I'm so sorry to hear that your most recent experience with us didn't live up to your expectations or our standards, Paul. It sounds like we missed the mark on the service front, and I hope you'll accept my apologies for that. If you'd be willing to reach out to me directly about when you stayed with us, I'd love to chat with you in more detail about your visit. We're always looking for ways to better your experience, so any further feedback would be much appreciated.

Take care,
Armando, Front Office Manager
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West Palm Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2014

Michelle Anne



I had to be in Dallas for a couple business meetings and picked the Crowne Plaza Hotel Downtown Dallas due to it's close (walking distance) to the art district where I need to be. I must say, the hotel staff took care of my every want. Extra credit to Stacey at the front desk and driver Walter. They were both welcoming and very efficient. A clean room, free wifi, and wonderful location are all pluses in my book...but it's the friendliness of the staff that really set this hotel apart for me. I plan to keep staying right there!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 5 June 2014
So happy to hear that our staff made such an impression, Melissa! Our goal is always to make you feel right at home when you stay with us, so I'm glad you can count on us for just that from now on. I'll be sure to pass along your compliments to Walter and Stacey! We'll look forward to seeing you again next time!

Cheers,
Armando, Front Office Manager
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Ontario, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2014

Will in town for business meetings, I stayed at the Crowne Plaza Downtown Dallas Hotel. Picked for it's very convenient location, I was equally impressed with the comfort of the rooms, including free WIFI and the courteous nature of the staff. No matter if I had a question at the front desk, or I needed extra towels, employees delivered with a smile. What a great place to stay while in Dallas!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Shanna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 5 June 2014
I couldn't be happier to hear that you were impressed with all aspects of your stay, Shanna. We always want you to feel right at home when you stay with us, and I'm thrilled that we were able to do just that. Whether it's for business or for a quick weekend getaway, we'll hope to see you back in Dallas again soon!

Take care,
Armando, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas
1 review
Reviewed 31 May 2014

Went for an overnight getaway. The room was nice and clean with comfortable beds. The staff, especially Nathan, were extremely friendly and ready to be of assistance. Breakfast was above normal hotel quality, much better than I expected. The location is convenient and cant be beat for the price we paid. We would definitely stay here again!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jillyc95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 5 June 2014
So happy to hear we were able to provide the perfect backdrop for your getaway, Jill! It sounds like you definitely made use of our amenities, and I'm thrilled that you were impressed on all fronts. We'll hope to host you again soon!

Cheers,
Armando, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

First, we all love free stuff, so I was happy that I received free wi-fi for my stay. The staff was excellent and inviting. I arrived early and was still able to check in to a clean room and settle down before business meetings later in the day. Next time I'm in Dallas, I know where I'll be staying.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johnny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 29 May 2014
You're right, Johnny -- we do all love free stuff, so I'm thrilled to hear the free WiFi was the perfect perk for you. Hopefully you got a chance to get out and explore Dallas a bit, though! The next time you're in town for business meetings, be sure to ask our team about some good Dallas activities -- we'd love the chance to show off our great city!

Take care,
Armando, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #127 of 204 Hotels in Dallas
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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