We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not impressed” 2 of 5 bubbles
Review of Crowne Plaza Hotel Dallas Downtown

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Crowne Plaza Hotel Dallas Downtown
Ranked #126 of 200 Hotels in Dallas
Phoenix, Arizona
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not impressed”
2 of 5 bubbles Reviewed 17 June 2014

If you want location and don't care about anything else, this place will work fine. It is close to restaurants and bars and the hotel has a free shuttle for under a five mile radius. Unfortunately, the hotel itself is extremely dated. The first room I was in was struggling to stay cool, so they offered a new room which the A/C here was the same. The carpet felt damp from the humidity. They really need to look into getting a better system. Also the shower curtain was way too small for the bath length (I was staying with four other co workers and they all had the same experience). Finally, not sure when it happened but I woke up the first morning with small bites on my lower legs. I am thinking they looked like spider bites, not bed bug bites. It has been four days since I left and the spots are just healing up. Overall, I just wanted to move hotels all together. For the price I definitely would look elsewhere.

  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DSojka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 18 June 2014
I hope you'll accept my apologies for your less than stellar experience with us, D. It definitely sounds like these are things we need to address, and I appreciate you alerting us to the issues. Would you mind letting me know when it was that you stayed with us? I'd like to follow up with my team in regards to your comments, but want to make sure I have all the information first. Thank you for reaching out and I'll hope to hear from you soon.

Best,
Armando, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,190 reviews from our community

Traveller rating
    400
    283
    255
    126
    126
See reviews for
163
230
108
440
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Denver, Colorado
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 16 June 2014

The rooms here were nice. Good hotel beds, nice amenities in room and fairly quiet, but we were there during a week and there weren't many people on the floor. I like to get a workout while I'm on the road so I was looking forward to the gym that advertised "free weights" and other equipment. When I went to the gym it felt like a seedy movie set: dim lighting, thin drapes, and wires and plugs everywhere. The pads on the weightlifting equipment fell off as I and other guests were using it. Then I tried to use another station, I then found out there was only one pin to hold the weights in. There should be one for every station. In this case you have to move the pin with you and if others want to use the machine, well, they can't. It's a one at a time situation. There were no free weights at all. It's a rough gym, to say the least.

I told the front desk there were multiple pieces of broken equipment and I showed them the pictures. They said they would have the engineer work on it.

We asked for more coffee pods and waited about an hour for them to be delivered. We decided to just go down to the front desk after that and we were able to get one that had been shoved in a drawer for quite a while. Still tasted like coffee though, just wish we could have had it earlier.

I don't think we'd stay at the Crowne Plaza again unless there were some changes. There are other options for a similar price.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank AnnofIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 18 June 2014
Thanks for reaching out with some great feedback here, Ann. It sounds like these are definitely things we could be working on, and I appreciate you alerting us to the issues. You can be sure that you're being heard loud & clear and that I'll follow up with my team in regards to your comments. Hopefully this didn't put too much of a damper on your stay -- we'd love the opportunity to make it up to you the next time you're in Dallas!

Take care,
Armando, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sahuarita, Arizona
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Stayed at the Crowne Plaza Hotel Downtown Dallas in May on a Saturday night for the Dinner Detective event. Monica was very helpful at the front desk. Food at the hotel restaurant was very good. Have stayed here before; the hotel staff is helpful and friendly. The shuttle service is so convenient and accommodating. Close to famous Dealey Plaza and the Sixth Floor Museum.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank econthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 18 June 2014
Helpful, friendly service is what we're all about, so I'm thrilled to see that really shined through in your visit! It sounds like you enjoyed your trip to Dallas -- hopefully the event was a hit! We'll look forward to hosting you again the next time you're in our neck of the woods!

Cheers,
Armando, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Little Rock, Arkansas
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 15 June 2014

The hotel staff was very friendly and the service and staff in the bar were great.

However, when we arrived by car, the bellman wouldn't allow us to unload or check in. We had to park in the garage and bring all of our luggage with us to check in. They never asked if we needed help.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 16 June 2014
Thanks for reaching out about your experience here, Tim. I hope you'll accept my apologies for the rocky start. That definitely is not what our staff should have conveyed to you, and I'm so sorry if that was the case. Would you mind reaching out to me directly to let me know when this was? I'd like to follow up with my team in regards to your comments, and any further information would be incredibly helpful. Thanks and I'll hope to hear from you soon.

Best,
Armando, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Dallas hotels

Leesville, South Carolina
Level Contributor
136 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

service was very good. the shuttle driver gave me a ride to a hotel. he was very nice and helpful. I spoke with him upon return and he is very customer focused. I think his name is John. I tried to check in early to no avail. When I did check in the clerk was very friendly. Breakfast was not included. Parking was easy and $14 per day. Good location right down town. Hotel is a little dated but the price is OK. Wifi worked good.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Samuel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 16 June 2014
Happy to know you were impressed with your visit, Samuel! John is definitely a great asset to our team, and I appreciate you taking the time to give him a shout out here. I'll be sure to pass along your kind words. We'll hope to see you again the next time you're in the Dallas area!

Cheers,
Armando, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
5 of 5 bubbles Reviewed 13 June 2014

I stayed here after turning down the Lawrence Hotel (no food). For the price, I found it to be a pleasant surprise. The staff was courteous and helpful. The room was clean. Loved the balcony and view. It was close to Dealey Plaza and lots of downtown locations. The only negative was that the pool was being renovated, but this was not really a problem for me.
I would recommend this hotel to those that want a downtown hotel at a decent price.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaveHal2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 16 June 2014
Glad to know we were able to fill the void when you were in need of a hotel, Dave! It sounds like our location was perfect for your needs, and we're happy to hear it. We'll hope to welcome you back the next time you're in our neck of the woods -- hopefully our pool will be ready to go by then!

Take care,
Armando, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dallas hotels
Downtown Dallas
Hotel Indigo Dallas Downtown
Downtown Dallas
Hilton Garden Inn Downtown Dallas
Downtown Dallas
Homewood Suites by Hilton Dallas Downtown
Show Prices
Show Prices
Show Prices
Downtown Dallas
SpringHill Suites Dallas Downtown/West End
Downtown Dallas
La Quinta Inn & Suites Dallas Downtown
Downtown Dallas
The Westin Dallas Downtown
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Hotel Dallas Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #126 of 200 Hotels in Dallas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Odigeo, Hotels.com and IHG so you can book your Crowne Plaza Hotel Dallas Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing