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“The Absolute Worse Experience I have ever had”
Review of The Regency Hotel

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The Regency Hotel
Ranked #171 of 203 Hotels in Dallas
Cumby Tx
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The Absolute Worse Experience I have ever had”
Reviewed 1 May 2012

I went to a meeting here, so for conveniece wanted to stay there. When you walk in the lobby was nice and the meeting rooms were nice. The front desk clerk was no help what so ever. I checked into my 1st room and the room was hot and musky smelling. The windows would not lock and it was on the first floor in a horrible neighborhood, requested a second room, no apology was given moved on to second room, guess what door would not lock, moved to 3rd room different wing, low lights in the hall had a feeling if I stayed there something terrible would happen and guess what windows wouldn't lock. Halls were hot rooms were hot, pouring sweat after lugging all my luggage to 2 different wings and 3 different rooms, not one time did the front desk offer to help me or apologize for the inconvenience. I truly don't understand the good reviews for this hotel, because my experience was the absolute worst.

Room Tip: Tip would be don't stay here
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Stayed March 2012, travelled on business
Helpful?
4 Thank BrendaC553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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131 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
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El Paso
Level 5 Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 February 2012

My oldest daughter was in Dallas for a college visit and we stayed at the radisson because they had a 30 percent off sale. We got the room with two queen sleep number beds for $57.00 a night. The place has recently had a renovation and it was really nice. I don't why some folks didn't like it. Food was good, beds nice and it was very clean. It is in a off the path location but not in a bad neighborhood. There weren't a lot of places to go out and eat but we did ok with a gps. I would say it is a fine place for a short stay.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suwanee, Georgia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 January 2012

Booked a last minute stay as my family and I were driving through town. Old hotel with dated elevator to the "workout" room. Musty smell in the older part of hotel. Poor location. I did lose a running shoe in the room. I emailed the hotel they did reply and told me I would get a followup phone call...of course that never happened.

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
Thank koster25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Dallas hotels

Dallas, Texas
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 November 2011

What a joy coming to the hotel on November 18, 2011. Our church had our Thanksgiving Banquet for about 275. What a marvelour feast, it was all first class Thanksgiving cuisine, warm and the serves was expceptional. Claudia Aquilar was the catering manager and she had everything ready to go in a stupendous style. Claudia turns it over Juan the evening catering manager when she knew everything was already to go. The banquet room with all the tables and the banquet tables were decoration wher with fall colors, cute decoation on each table. The room was set up with two open megaphones which was great everone could hear, chuch members share what they were thankful for. I am thankful for the great serve at your hotel and hope we are able to come back next year.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank B K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
87 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 20 November 2011

As a disclaimer, I didn't end up staying the night here. The sole reason I booked this room was to take advantage of a points promo the Carlson Club is running.

Check-in was nice and quick. The lady behind the counter was very nice. The rooms themselves were much better than expected. They are large, had a decent bathroom, a mini fride, a microwave and a medium sized HD TV. The bedding was very comfortable.

The reason I give it a 3 instead of a 4 is because of the location. It's in a seedy area of Dallas where there's really not much to do. The hotel makes you use your room key to enter into their halls. I suspect this is to keep out the riff raff. Parking is free and I think I saw free wireless.

You could certainly do worse. In fact, in this particular area, this hotel is cream of the crop.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Spankytoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuckerman, Arkansas
1 review
Reviewed 15 July 2010

Well we stayed the night there and it was worth the money. the bad thing was that the sleep number beds didnt work. they would come on evey once in a while but it wasnt that big of a deal. the poool wasnt as clean as i thought because it was kinda blurry.

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Andrewstzoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemel Hempstead, United Kingdom
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2010

I stayed for three nights. After a complicated and confusing trip to the hotel - nobody in the area knew were the hotel was and route planners couldn't find it either - we found the surroundings to be dingy and run down. Inside, we were positively surprised by the seemingly new interior. Rooms themselves were large and beds were comfortable.

However, service couldn't keep up with that impression - the rooms were cleaned only superficially (hairs from other guests on pillows etc.) and crumbs on the carpet. The worst moment of the stay was a Texas-sized cockroach walking up the wallpaper from behind the bed. We asked for quick assistance from the front desk, insisted multiple times while the roach strolled up and down the room, but housekeeping was not in a hurry at all and didn't seem motivated to do anything about it. About an hour later, we gave up and switched our room.

The pool was alright, could have been a been cleaner though (used plasters etc. in the pool). Surroundings contrast the hotel's interiors completely: rundown apartment buildings, sex shops and the like next door make the Radisson seem out of place. Parking spaces can be accessed by anyone, people hang around the area at night, doesn't give you a safe feeling and makes you worry about your car. Amenities are not in the immediate neighborhood, a mile or two away, but their seems to be a shuttle service from the hotel. Downtown is about 20 miles away.

All in all, I would recommend this hotel to the budget conscious traveller who has a car to get around in the area.

  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MT87_Germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Regency Hotel

Property: The Regency Hotel
Address: 11350 Lyndon B Johnson Fwy, Dallas, TX 75238-3163 (Formerly Radisson Hotel Dallas East)
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #171 of 203 Hotels in Dallas
Price Range (Based on Average Rates): £
Number of rooms: 245
Reservation Options:
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Also Known As:
Radisson Dallas
Dallas Radisson

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