I am a HUGE basketball fan and have had reservations for the Final Four for almost a year. In looking at the schedule for Final Four events I noticed most of the events were downtown Dallas instead of near the stadium. So I called the downtown Hyatt to see if I could change my hotel, I told the person at reservations exactly what I was doing and why. I was surprised that they had a room downtown, when she asked me if I wanted her to cancel the other reservation I said yes, but make sure I'm in before you do :-) About two hours later I received an e-mail cancelling the previous reservation ....but nothing for the new one??? I waited 2-3 hours and still nothing ... I decided to be safe I would call to verify, ...no reservation, I told the story ...3 TIMES to THREE DIFFERENT people and was told that the reservation was put under a different date ..and that my other reservation had in fact been cancelled. I spoke the THREE MORE people to explain .... a total of SIX, and was told that they could get me a room and the original location but the rate was now increased by 50%!!!
I can understand for a event like this the downtown hotel was full and they couldn't "make it right" ...but to come back with trying to raise my original reservation by 50% completely STUNNED me.
I suggest avoiding the Hyatt. I know I will.
- Official Description (provided by the hotel):
- Hyatt Regency Dallas is located downtown, conveniently connected to landmark Reunion Tower and historic Union Station. The hotel has 1,120 guest rooms, 42 suites, an outdoor pool and Hyatt StayFit Gym. Conveniently located near the Convention Center, the historic West End District and Dealey Plaza, the American Airlines Center and shopping centers. The hotel also has the longest running AAA four-diamond distinction among convention hotels in downtown Dallas. ... more less
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- Also Known As:
- Hyatt Regency Dallas Hotel Dallas
- Dallas Hyatt Regency
- Hyatt Dallas