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“Sketchy!!! Scary!!!! Low life's throughout the parking lot and in hall ways”

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The Grand Hotel Dallas
Ranked #11 of 24 Dallas B&B and Inns
Reviewed 22 October 2012

This is a total sham! This hotel is NOT for single traveling females or families - beware!!! I was there from Wednesday-Sunday and heard everything you would expect to hear if you were staying at a "pay by the hour" no tell motel! There are obvious "johns" in the parking lot giving what appears to very young girls two piece outfits for the "night" the halls were very loud - doors slamming, arguing between men/women over what's "owed" I was horrified - then as if that was not bad enough they charged my credit card $100 - which took weeks to get credited back-STAY AWAY THIS IS A BAD BAD BAD PLACE!

  • Stayed: July 2012
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3  Thank Femalettaveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krik R, Manager at The Grand Hotel Dallas, responded to this reviewResponded 26 October 2012

Unfortunately this a revenge posting. Items mentioned by this reviewer are false. Unfortunately this guest damaged the room she stayed in and as a result the hotel had to send her a bill for the major damages and charge her credit card $100 (as mentioned). The hotel has nightly security services every single night performing interior and exterior patrols every 15 minutes. Guests are not allowed to simply "sit" in the parking lot for extended periods of time. All suspicious activity is handled immediately by the hotel security staff and monitored 24X7 on the hotels state of the art security camera system. The hotel also has staff living onsite and available 24x7 to address any guest issues and complaints of noise. The hotel regrets incidents such as these where a guest causes damage to a room and must be billed for major damages however it is something that must be done to help keep costs down for all other/future guests.

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Reviews (101)
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87 - 93 of 101 reviews

Reviewed 19 June 2012 via mobile

The hotel was clean. The staff was friendly. The rooms were excellent for the price.

  • Stayed: June 2012
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1  Thank bear3825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2012

I've stayed here on 2 occasions, both times for weeks on end. Their weekly rate has saved my company some serious money.

They've been remodeling and continue to upgrade the hotel. Room has a mini fridge, microwave and free wifi. Wifi is pretty decent.

Nice pool, great staff and the location is right off the LBJ. Restaursants and fastfood are within waking distance.

Room Tip: Ask for a non smoking room at the back of the hotel away from the LBJ hiway.
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  • Stayed: June 2012, travelled on business
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3  Thank ChrisandHolli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

I should have known not to stay here when the receptionist told me hed give me a better rate If I slipped him a twenty which i did not do. Secondly, I asked why there were no other quests when the more expensive hotel next door was charging twice as much and had only two rooms left on a holiday weekend. Please do not stay here. It is only cheap for a reason. The lobby gives a false sense of reality. It seems classy and a bargin. After paying, I noticed immediately made a mistake. Trash was overflowing from trash cans. Smell of marijuana in the halls. Other terrible oder spread throughout the hotel and rooms. Blood and the hair on the bedsheets. Staff unfriendliest people I have ever meet at a hotel. Terrible terrible experience for someone who has frequented hostels, slept on trains and hundreds of hotels around the world. We were on a budget and decided to go next door and pay twice as much for only a nights stay. Also, I noticed the doors were not locked on the sides. Although we were not PLEASE take note if your a parent for safety reasons.

  • Stayed: April 2012, travelled as a couple
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6  Thank JTroadtripusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krik R, General Manager at The Grand Hotel Dallas, responded to this reviewResponded 20 June 2012

The guests who wrote this review were escorted out of the hotel for disturbing other guests. Several guests made complaints for noise disturbances. Additionally, the guests damaged property in the room. As a result, they were not given a refund and vowed to write a bad review of the hotel.

Since the hotel has been under new ownership and management we have vowed to accommodate every guest and appease any and all complaints made.

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Reviewed 15 March 2011

My friends and I stayed the night on our way to New Orleans, LA for Mardi Gras. It was the halfway point of where we were coming from and where we were going, so we were all pretty exhausted and annoyed with one another by the time we arrived to the hotel (which was a little difficult to get to, being right off of a crazy busy multiple lane, seriously congested freeway with exits on both sides of the freeway *which is strange coming from a place that only has exits on one side*).

When we checked in, the girl at the desk seemed a bit bored with the mundane details of her job (i.e. typing my surname into the computer and giving me the hotel key). She barely spoke English, which generally I didn't mind but I had a few questions I needed answering, and she was having a lot of trouble understanding me and vice versa.

We got to our room, and was surprised by how clean, sizable, and comfy it was. The beds were stacked with the fluffiest, most delightful pillows, the beds were shockingly well put together, clean, and the sheets were soft. The bathroom was spotless (which is rare in a budget hotel), and everything was in fine working order. The free continental breakfast was surprisingly delicious, there were a ton of options, and everything seemed quite fresh and tasty.

All in all, as stated in the title, you get what you pay for, and some little pleasant surprises. I would definitely recommend it to anyone who's not a hotel snob looking for a decently priced hotel that's clean and comfy.

  • Stayed: March 2011, travelled with friends
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4  Thank ladyonfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2010

This hotel was cheap and the breakfast was ok (I'm not very discriminatory on any food any where). This hotel needed tons of maintenance. Our room entry way light was burned out making our room very dark. The door handle for the closet fell off. The chair to the room desk was broken, the arm rest was nearly falling off. The door adjoining the neighboring room would not lock.

Also, the carpet hallway carpet throughout the building was dingy and smelly. The bathrooms were disgustingly dirty and often had no toilet paper. The tables in breakfast dining area were wobbly and the milk smelled sour.

One other thing to note, the walls are paper thin. We could hear people talking in the hallway and our neighbors TV even though neither were at unreasonable volumes.

Finally, I called down to the front desk to find out when breakfast was served 3 times and no one ever answered. I left a message and it was not returned. Staff had very few suggestions for local, "off the beaten path", restaurants or attractions.

If you are looking for cheap, suspect cleanliness, and not very good customer service then go hear. This totally served our purpose for this trip. If you are looking for nice, or even just descent, keep looking.

  • Stayed: December 2010, travelled as a couple
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4  Thank clarence172000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2016
Google Translation

  • Stayed: February 2016, travelled with friends
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Thank Екатерина В
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Hotel Dallas

Address: 7815 Lyndon B Johnson Fwy, Dallas, TX 75251-1207 (Formerly Quality Inn Conference Center)
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 24 B&Bs / Inns in Dallas
Price Range: £59 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Grand Hotel Dallas 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Quality Hotel Dallas
Quality Inn Dallas

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